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Dell Brocade G620 Brocade 8.0.1 Fabric OS Troubleshooting and Diagnostics Guid - Page 41

Correcting a port that has come up in the wrong mode, Marginal links

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Connectivity 3. Verify the event area for the port state entry is pstate. The command entry AC indicates that the port has completed point-topoint initialization. switch:admin> portlogdumpport 4 time task event port cmd args 11:38:21.726 INTR pstate 4 AC 4. Skip over the loop initialization phase. After becoming an active port, the port becomes an F_Port or an E_Port depending on the device on the opposite side. If the opposite device is a host or target device, the port becomes an F_Port. If the opposite device is another switch, the port becomes an E_Port. If there is a problem with the host or target device, enter portCfgGPort to force the port to try to come up as point-to-point only. Correcting a port that has come up in the wrong mode 1. Enter the switchShow command. 2. Check the output from the switchShow command and follow the suggested actions in Table 4 . TABLE 4 SwitchShow output and suggested action Output Disabled Bypassed Loopback E_Port F_Port G_Port L_Port Suggested action If the port is disabled because persistent disable or security reasons, attempt to resolve the issue and then enter the portEnable or, if persistently disabled, portCfgPersistentEnable command. The port may be testing. The port may be testing. If the opposite side is not another switch, the link has come up in a wrong mode. Check the output from the portLogShow or PortLogDump commands and identify the link initialization stage where the initialization procedure went wrong. If the opposite side of the link is a private loop device or a switch, the link has come up in a wrong mode. Check the output from portLogShow or PortLogDump commands. The port has not come up as an E_Port or F_Port. Check the output from portLogShow or PortLogDump commands and identify the link initialization stage where the initialization procedure went wrong. If the opposite side is not a loop device, the link has come up in a wrong mode. Check the output from portLogShow or PortLogDump commands and identify the link initialization stage where the initialization procedure went wrong. NOTE If you are unable to read a portlog dump, contact your switch support provider for assistance. Marginal links A marginal link involves the connection between the switch and the edge device. Isolating the exact cause of a marginal link involves analyzing and testing many of the components that make up the link (including the switch port, switch SFP, cable, edge device, and edge device SFP). Troubleshooting a marginal link can involve inspecting the error counters described in Troubleshooting a marginal link on page 42 or running diagnostics on a link, a port, or an end-to-end path. Brocade Fabric OS Troubleshooting and Diagnostics Guide 53-1004126-01 41

Section	Page
Brocade Fabric OS Troubleshooting and Diagnostics Guide	1
Preface	7
Document conventions	7
Text formatting conventions	7
Command syntax conventions	7
Notes, cautions, and warnings	8
Brocade resources	8
Contacting Brocade Technical Support	8
Brocade customers	8
Brocade OEM customers	9
Document feedback	9
About This Document	11
Supported hardware and software	11
Brocade Gen 5 (16-Gbps) fixed-port switches	11
Brocade Gen 5 (16-Gbps) DCX 8510 Directors	11
Brocade Gen 6 fixed-port switches	11
Brocade Gen 6 Directors	12
What's new in this document	12
Introduction	13
Troubleshooting overview	13
Network Time Protocol	13
Most common problem areas	13
Questions for common symptoms	14
Gathering information for your switch support provider	17
Setting up your switch for FTP	17
Using the supportSave command	17
Changing the supportSave timeout value	18
Capturing output from a console	18
Capturing command output	19
Building a case for your switch support provider	19
Basic information	19
Detailed problem information	20
Gathering additional information	21
General Troubleshooting	23
Licenses	23
Time	23
Frame Viewer	23
Switch message logs	24
Switch boot	25
Rolling Reboot Detection	25
Reboot classification	25
Restrictions	26
Collecting limited supportSave output on the Rolling Reboot Detection	27
FC-FC routing connectivity	27
Generating and routing an ECHO	27
Superping	29
Restrictions	31
Routing and statistical information	32
Performance issues	33
Connectivity	35
Port initialization and FCP auto-discovery process	35
Link issues	36
Connection problems	37
Checking the physical connection	37
Checking the logical connection	37
Checking the Name Server	38
Link failures	39
Determining a successful speed negotiation	39
Checking for a loop initialization failure	40
Checking for a point-to-point initialization failure	40
Correcting a port that has come up in the wrong mode	41
Marginal links	41
Troubleshooting a marginal link	42
Device login issues on Fabric switch	43
Pinpointing problems with device logins	44
Device login issues on Access Gateway	45
Media-related issues	46
Testing the external transmit and receive path of a port	46
Testing the internal components of a switch	46
Testing components to and from the HBA	47
Segmented fabrics	47
Reconciling fabric parameters individually	48
Downloading a correct configuration	48
Reconciling a domain ID conflict	48
Reconciling incompatible software features	50
Configuration	51
Configuration upload and download issues	51
Gathering additional information	53
Messages captured in the logs	54
Brocade configuration form	54
Firmware Download Errors	55
Blade troubleshooting tips	55
Firmware download issues	56
Troubleshooting with the firmwareDownload command	58
Gathering additional information	59
USB error handling	59
Considerations for downgrading firmware	59
Preinstallation messages	60
Blade types	61
Firmware versions	61
Platform	62
Routing	62
Security	63
Passwords	63
Password recovery options	63
Device authentication	64
Protocol and certificate management	64
Gathering additional information	65
SNMP	65
Gathering additional information	66
FIPS	66
Virtual Fabrics	67
General Virtual Fabrics troubleshooting	67
Fabric identification issues	68
Logical Fabric issues	68
Base switch issues	68
Logical switch issues	69
Switch configuration blade compatibility	71
Gathering additional information	71
ISL Trunking	73
Link issues	73
Buffer credit issues	74
Getting out of buffer-limited mode	74
Zoning	75
Overview of corrective action	75
Verifying a fabric merge problem	75
Verifying a TI zone problem	75
Segmented fabrics	76
Zone conflicts	77
Resolving zoning conflicts	78
Correcting a fabric merge problem quickly	78
Changing the default zone access	79
Editing zone configuration members	79
Reordering the zone member list	79
Checking for Fibre Channel connectivity problems	80
Checking for zoning problems	81
Gathering additional information	81
Diagnostic Features	83
Fabric OS diagnostics	83
Diagnostic information	83
Power-on self-test	84
Disabling POST	85
Enabling POST	85
Switch status	85
Viewing the overall status of the switch	86
Displaying switch information	86
Displaying the uptime for a switch	87
Using the spinFab and portTest commands	88
Debugging spinFab errors	88
Link errors	89
Tx/Rx errors	89
Clearing the error counters	90
Enabling a port	90
Disabling a port	90
Port information	90
Viewing the status of a port	90
Displaying the port statistics	91
Displaying a summary of port errors for a switch	92
Equipment status	93
Checking the temperature, fan, and power supply	93
Checking the status of the fans	94
Checking the status of a power supply	94
Checking temperature status	94
System message log	95
Displaying the system message log with no page breaks	95
Displaying the system message log one message at a time	95
Clearing the system message log	96
Port log	96
Viewing the port log	96
Syslogd configuration	97
Configuring the host	97
Configuring the switch	98
Specifying syslogd hosts	98
Setting the facility level	98
Removing a syslogd host from the list	99
Automatic trace dump transfers	99
Specifying a remote server	99
Enabling the automatic transfer of trace dumps	99
Setting up periodic checking of the remote server	99
Saving comprehensive diagnostic files to the server	100
Multiple trace dump files support	100
Auto FTP support	100
Trace dump support	101
Switch Type and Blade ID	103
Hexadecimal Conversion	105
Hexadecimal overview	105
Example conversion of the hexadecimal triplet Ox616000	105

Match case Limit results 1 per page

Verify the event area for the port state entry is pstate. The command entry

indicates that the port has completed point-to-

point initialization.

switch:admin> portlogdumpport 4

time

task

event

port cmd

args

-------------------------------------------------

11:38:21.726

INTR

pstate

Skip over the loop initialization phase.

After becoming an active port, the port becomes an F_Port or an E_Port depending on the device on the opposite side. If the

opposite device is a host or target device, the port becomes an F_Port. If the opposite device is another switch, the port

becomes an E_Port.

If there is a problem with the host or target device, enter

portCfgGPort

to force the port to try to come up as point-to-point only.

Correcting a port that has come up in the wrong mode

Enter the

switchShow

command.

Check the output from the

switchShow

command and follow the suggested actions in

Table 4

TABLE 4

SwitchShow output and suggested action

Output

Suggested action

Disabled

If the port is disabled because persistent disable or security reasons,

attempt to resolve the issue and then enter the

portEnable

or, if

persistently disabled,

portCfgPersistentEnable

command.

Bypassed

The port may be testing.

Loopback

The port may be testing.

E_Port

If the opposite side is not another switch, the link has come up in a

wrong mode. Check the output from the

portLogShow

PortLogDump

commands and identify the link initialization stage

where the initialization procedure went wrong.

F_Port

If the opposite side of the link is a private loop device or a switch, the

link has come up in a wrong mode. Check the output from

portLogShow

PortLogDump

commands.

G_Port

The port has not come up as an E_Port or F_Port. Check the output

from

portLogShow

PortLogDump

commands and identify the link

initialization stage where the initialization procedure went wrong.

L_Port

If the opposite side is not a loop device, the link has come up in a

wrong mode. Check the output from

portLogShow

PortLogDump

commands and identify the link initialization stage where the

initialization procedure went wrong.

NOTE

If you are unable to read a portlog dump, contact your switch support provider for assistance.

Marginal links

A marginal link involves the connection between the switch and the edge device. Isolating the exact cause of a marginal link involves

analyzing and testing many of the components that make up the link (including the switch port, switch SFP, cable, edge device, and edge

device SFP). Troubleshooting a marginal link can involve inspecting the error counters described in

Troubleshooting a marginal link

page 42 or running diagnostics on a link, a port, or an end-to-end path.

Connectivity

Brocade Fabric OS Troubleshooting and Diagnostics Guide

53-1004126-01