Dell Brocade G620 Brocade 8.0.1 Fabric OS Troubleshooting and Diagnostics Guid - Page 52

Fabric, OS Administrator's Guide, Packets: Sent = 4, Received = 0, Lost = 4 100% loss

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Configuration Symptom Symptom Probable cause and recommended action 52 The configuration upload fails. If your ping is successful from your computer, but you cannot reach it from inside your data center, there could be a block on the firewall to not allow FTP connections from inside the data center. Contact your network administrator to determine if this is the cause and to resolve it by opening the port up on both inbound and outbound UDP and TCP traffic. Example of a failed ping C:\> ping 192.168.163.50 Pinging 192.168.163.50 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 192.168.163.50: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), If your ping has failed, then you should verify the following: - The ports are open on the firewall. - The FTP server is up and running. ∙ You do not have configuration upload permission on the switch. There may be some restrictions if you are using Admin Domains or Role-Based Access Control. For more information on these types of restrictions, refer to the Fabric OS Administrator's Guide . ∙ You do not have permission to write to the directory on the FTP or SCP server. Example of a failed login to the FTP server The output should be similar to the following on an unsuccessful login: C:\> ftp 192.168.163.50 Connected to 192.168.163.50 220 Welcome to Services FTP service. User (10.10.252.50:(none)): userFoo 331 Please specify the password. Password: 530 Login incorrect. Login failed. If your login to the FTP or SCP server has failed, verify the user name and password are correct. ∙ On a Virtual Fabrics-enabled switch, you do not have the chassis role permission set on your user account. Implement one change at a time, then issue the command again. By implementing one change at a time, you are able to determine what works and what does not work. Knowing which change corrected the problems help you to avoid this problem in future endeavors. The configuration download fails If the configuration download fails, It may be because of one or more of the following reasons: ∙ The FTP or SCP server's host name is not known to the switch. Verify with your network administrator that the switch has access to the FTP server. ∙ The USB path is incorrect. If your platform supports a USB memory device, verify that it is connected and running. Verify that the path name is correct. It should be the relative path from /usb/ usbstorage/brocade/configdownload or use absolute path. Brocade Fabric OS Troubleshooting and Diagnostics Guide 53-1004126-01

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Symptom
The configuration upload fails.
If your ping is successful from your computer, but you cannot reach it from inside
your data center, there could be a block on the firewall to not allow FTP connections
from inside the data center. Contact your network administrator to determine if this is
the cause and to resolve it by opening the port up on both inbound and outbound
UDP and TCP traffic.
Example of a failed ping
C:\> ping 192.168.163.50
Pinging 192.168.163.50 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.163.50:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
If your ping has failed, then you should verify the following:
–
The ports are open on the firewall.
–
The FTP server is up and running.
∙
You do not have configuration upload permission on the switch.
There may be some restrictions if you are using Admin Domains or Role-Based
Access Control. For more information on these types of restrictions, refer to the
Fabric
OS Administrator’s Guide
.
∙
You do not have permission to write to the directory on the FTP or SCP server.
Example of a failed login to the FTP server
The output should be similar to the following on an unsuccessful login:
C:\> ftp 192.168.163.50
Connected to 192.168.163.50
220 Welcome to Services FTP service.
User (10.10.252.50:(none)): userFoo
331 Please specify the password.
Password: <hidden>
530 Login incorrect.
Login failed.
If your login to the FTP or SCP server has failed, verify the user name and password
are correct.
∙
On a Virtual Fabrics-enabled switch, you do not have the chassis role permission set
on your user account.
Implement one change at a time, then issue the command again. By implementing
one change at a time, you are able to determine what works and what does not work.
Knowing which change corrected the problems help you to avoid this problem in
future endeavors.
Symptom
The configuration download fails
Probable cause and recommended action
If the configuration download fails, It may be because of one or more of the following reasons:
∙
The FTP or SCP server’s host name is not known to the switch.
Verify with your network administrator that the switch has access to the FTP server.
∙
The USB path is incorrect.
If your platform supports a USB memory device, verify that it is connected and
running. Verify that the path name is correct. It should be the relative path from
/usb/
usbstorage/brocade/configdownload
or use absolute path.
Configuration
Brocade Fabric OS Troubleshooting and Diagnostics Guide
52
53-1004126-01