Dell Inspiron 3000 Reference and Troubleshooting Guide - Page 88
Help Tools, Table 5-1.
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before you call Dell for technical assistance. Find the Express Service Code icon in the Dell Accessories folder. Double-click the icon and follow the directions. When prompted by Dell's automated telephone system, enter the express service code to route your call directly to the proper support personnel. NOTE: Dell's Express Service may not be available in all countries. For instructions on using the technical support service, see "Technical Support Service" and "Before You Call" found later in this chapter. Help Tools Dell provides a number of tools to assist you. Table 5-1 lists subjects you may want information about, tasks you may want to perform, and the tool(s) you can use for help. Each tool is described later in this section. Table 5-1. Help Tools Subject or Task Tool BIOS revisions TechConnect BBS Frequently asked questions Dell Q&A, AutoTech service Information about Dell, its products, and its service and support policies TechFax service, TechConnect BBS, World Wide Web on the Internet Installation instructions Online System User's Guide, Reference and Troubleshooting Guide, technical support service, AutoTech service Interrupt maps TechFax service Ordering parts Technical support service, TechConnect BBS Software update information TechFax service Technical notes on system compatibility and revisions TechFax service Technical training class information TechFax service Technical specifications TechFax service, online System User's Guide, Reference and Troubleshooting Guide Troubleshooting, step-by-step instructions Reference and Troubleshooting Guide, Dell Diagnostics program, AutoTech service Unresolved problems requiring assistance from a Dell Technical support service, TechConnect BBS technician NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User's Guide. 5-2 Dell Inspiron 3000 Reference and Troubleshooting Guide