Epson Stylus COLOR 850N User Manual - Epson Stylus RIP Mac & PC - Page 74

You see Font not found or Find font error messages Macintosh, One or more colors are missing in your

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Troubleshooting You see Font not found or Find font error messages (Macintosh) Possible cause Solution You're allowing Font Substitution in your application. Turn off Font Substitution in your application's Page Setup dialog box. You're not using PostScript fonts. You must have PostScript compatible fonts (not just screen fonts) loaded on your system and selected in your application to be able to print with the RIP. You have moved or renamed the Stylus RIP software folder. Follow the steps in Chapter 1 to reinstall the EPSON Stylus RIP software on your system. Then, don't move any of the installed files or folders. Your Stylus RIP Preferences and tmp folders are corrupted. If none of the solutions above prevent font error messages, delete the tmp folder and the CPSPREFS file in the Stylus RIP folder. Stylus RIP will create a new preference file automatically when you restart the program. Your font management utility has a font conflict. If you use a font management utility, check it to make sure all the fonts are available for your application as necessary. One or more colors are missing in your printout or it prints in black ink only Possible cause You didn't specify color data in your application software or select color ink in your print options. Your color print head needs cleaning or the ink cartridge is empty. Solution Check your application software documentation for instructions on creating a color document. Also make sure color ink is selected; see Chapters 2 and 4 for more information. See your printer documentation for instructions on cleaning the color print head or replacing an ink cartridge. 5-6

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5-6
Troubleshooting
You see Font not found or Find font error messages (Macintosh)
One or more colors are missing in your printout or it prints in
black ink only
Possible cause
Solution
You’re allowing Font
Substitution in your
application.
Turn off Font Substitution in your application’s Page
Setup dialog box.
You’re not using
PostScript fonts.
You must have PostScript compatible fonts (not
just screen fonts) loaded on your system and
selected in your application to be able to print with
the RIP.
You have moved or
renamed the Stylus
RIP software folder.
Follow the steps in Chapter 1 to reinstall the
EPSON Stylus RIP software on your system. Then,
don’t move any of the installed files or folders.
Your Stylus RIP
Preferences and tmp
folders are corrupted.
If none of the solutions above prevent font error
messages, delete the tmp folder and the
CPSPREFS file in the Stylus RIP folder. Stylus RIP
will create a new preference file automatically
when you restart the program.
Your font
management utility
has a font conflict.
If you use a font management utility, check it to
make sure all the fonts are available for your
application as necessary.
Possible cause
Solution
You didn’t specify
color data in your
application software
or select color ink in
your print options.
Check your application software documentation for
instructions on creating a color document. Also
make sure color ink is selected; see Chapters 2
and 4 for more information.
Your color print head
needs cleaning or
the ink cartridge is
empty.
See your printer documentation for instructions on
cleaning the color print head or replacing an ink
cartridge.