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HP 1040 User Guide - Page 72

Troubleshooting, Fax problems - fax ink replacement

UPC - 884962546512

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Troubleshooting Troubleshooting Your problem may be listed in "LCD error messages" on page 63. The chart below shows other problems you can solve yourself. For problems you cannot resolve here, see Use Hewlett-Packard support services on page 79. Fax problems Problem Solution The machine is not working, there is Unplug the power cord and plug it in again. Check that your no display, and the buttons are not socket is live. working. No dial tone. Check that the phone line is connected properly to the port in the bottom of the fax. Unplug and replug it. Make sure it clicks. Check the phone socket in the wall by plugging in another phone. Someone calls and gets a busy signal This may rarely occur if the answer mode is set to AUTO, a even though the fax is not busy. voice call comes in and is hung up without being answered, and another call is immediately received. In AUTO mode the machine goes back to fax receive mode if the voice call is not answered. The line will appear busy until the machine resets. The numbers stored in memory do not Make sure the numbers are programmed correctly. To print a dial correctly. Phone book list, see Print reports on page 51. The document does not feed into the Be sure the document is not wrinkled, and you are putting it in machine. correctly. Check that the document is the right size and not too thick or too thin. See Document types and sizes on page 71. You cannot receive faxes automatically. Check if TEL appears on the right side of the display. In TEL mode, you cannot receive a fax automatically. Be sure the handset is seated on the cradle properly. If the ink is low, the fax will stop printing faxes. Replace the print cartridge. If the fax memory is full, the fax will stop answering the phone. Load paper and print the faxes in memory to clear out the memory. The machine cannot receive faxes manually. Do not hang up the handset before pressing Start/Enter to receive a fax. The machine does not send anything. Check that the document is loaded face down. Send should appear in the display after it dials. Check if the machine to which you are sending can receive your fax. You cannot poll another machine. The fax machine you are polling may be using a poll code (password). The fax you received has blank bits The machine sending to you may be faulty. A noisy phone line on it. can cause line errors. Check your machine by making a copy. Care and maintenance 66

Section	Page
HP 1040/1050 Fax series	1
Load paper 1	3
Load documents to fax or copy 2	3
Send a fax 2	3
Receive a fax 3	3
Make a copy 3	3
Make a telephone call 4	3
The HP Fax 1040/1050 6	3
The menus 12	3
Overview of menu options 13	3
Loudspeaker-HP 1040 Fax 16	3
Speakerphone-HP 1050 Fax 16	3
Navigate the menus 17	3
Enter dates, times, text, and telephone numbers 18	3
Speed dialing 21	3
Paper types and sizes 23	3
Document types and sizes 23	3
Set document resolution and contrast for a single copy 24	3
Adjust volume 25	3
Automatic fax redial 26	3
Receiving via an extension telephone (HP 1040 Fax only) 26	3
Set rings to answer 27	4
Use Caller ID 28	4
Block junk fax numbers 28	4
Scan & Fax Mode 29	4
Image TCR 29	4
Distinctive ring (DRPD) 30	4
Answer/receive mode 31	4
Turn on the message center 35	4
Record your greeting 36	4
Play your greeting 36	4
Screen or monitor your calls 37	4
Announcement only 37	4
Play back messages 37	4
Erase messages 38	4
Remote Access 39	4
Message paging 41	4
Record a conversation 41	4
Broadcasting 43	4
Delayed fax 44	4
Polling 45	4
To cancel the scheduled job 46	4
Forward faxes 47	4
Set the date and time 49	5
Turn on and off sounds 49	5
Set the fax header information 50	5
Print reports 51	5
Reprinting faxes 52	5
Clearing memory 53	5
Loudspeaker-HP 1040 Fax 53	5
Speakerphone-HP 1050 Fax 53	5
Redial a number in memory 54	5
Print cartridge information 55	5
View ink level 55	5
Print the self test 56	5
Replace the print cartridge 56	5
Clear jammed documents and paper 58	5
Maintain the print cartridge 59	5
Clean the document scanner area 61	5
Adjust the scanner 63	5
LCD error messages 63	5
Troubleshooting 66	5
Paper types and sizes 71	5
Document types and sizes 71	5
Print cartridge 72	5
Product specifications 72	5
A sample of ITU #1 test chart (reduced to 60.5%) 74	5
Environmental product stewardship program 75	5
Regulatory notices 76	5
Declaration of conformity 78	6
Use Hewlett-Packard support services 79	6
Hewlett-Packard LIMITED WARRANTY STATEMENT 80	6
Quick start	7
Load paper	7
Load documents to fax or copy	8
Send a fax	8
Receive a fax	9
FAX or TAM answer mode	9
AUTO answer mode	9
TEL answer mode	9
Make a copy	9
Single copy-default settings	9
Multiple copies or copies with options/settings	9
Make a telephone call	10
HP Fax basics	11
The HP Fax 1040/1050	12
Parts of the HP Fax	12
Control Panel of HP FAX	13
The menus	18
Overview of menu options	19
BASIC FAX menu	19
ADVANCED FAX menu	20
SET UP SOUND menu	21
TOOLS menu	21
SET UP TAM menu	21
Loudspeaker-HP 1040 Fax	22
Speakerphone-HP 1050 Fax	22
Navigate the menus	23
Ready mode	23
Menu buttons	23
Enter dates, times, text, and telephone numbers	24
Most text fields	24
Fax header telephone number	25
Speed dialing	27
Store a number in the phone book	27
Print the phone book	28
Dial from the phone book	28
One-touch dialing	28
Speed dialing	28
Phone book dialing	28
Search sequentially through the phone book	28
Search for a particular first letter	28
Paper types and sizes	29
Document types and sizes	29
DO NOT try to send documents that are:	30
Set document resolution and contrast for a single copy	30
Adjust volume	31
Ringer volume	31
Speaker volume	31
Automatic fax redial	32
Receiving via an extension telephone (HP 1040 Fax only)	32
Additional features	33
Set rings to answer	33
Use Caller ID	34
Turn Caller ID on	34
See who called with Caller ID	34
Print a list of Caller ID numbers	34
Block junk fax numbers	34
Add a junk fax number	34
Delete a number	35
Scan & Fax Mode	35
Image TCR	35
Distinctive ring (DRPD)	36
Step 1-Teach the HP Fax the ring pattern	36
Step 2-Set up distinctive ring (DRPD) answer mode	37
Answer/receive mode	37
HP1040 Fax	37
HP1050 Fax	38
Digital message center (HP 1050 Fax only)	41
Turn on the message center	41
Record your greeting	42
Play your greeting	42
Screen or monitor your calls	43
Announcement only	43
Play back messages	43
Play back new messages only	43
Play back all messages	43
Skip or repeat messages	43
Repeating a message or skipping backwards	43
Skipping a message	44
Erase messages	44
Erase selected messages	44
Erase all messages in memory	44
Remote Access	45
Remote Password	45
Access the message center	45
Toll Saver	46
Message paging	47
Set up message paging	47
Receive a message page	47
Record a conversation	47
Advanced faxing	49
Broadcasting	49
Delayed fax	50
Polling	51
Setting send polling	51
Polling another fax to receive	52
To cancel the scheduled job	52
Forward faxes	53
Feature reference	55
Set the date and time	55
Turn on and off sounds	55
Alarm sounds	55
Key sounds	56
Silent mode	56
Set the fax header information	56
Print reports	57
Automatic reports	57
Reports you can print	57
Reprinting faxes	58
Clearing memory	59
Loudspeaker-HP 1040 Fax	59
Speakerphone-HP 1050 Fax	59
Redial a number in memory	60
Care and maintenance	61
Print cartridge information	61
View ink level	61
Print the self test	62
Replace the print cartridge	62
Clear jammed documents and paper	64
Document jams during transmission	64
To clear document jam:	64
Paper jams during printing	64
If the paper is jammed in the printing area	64
If the paper is jammed in the paper feed area	65
Maintain the print cartridge	65
Clean the print cartridge nozzles	65
Wipe the print nozzles and contacts	65
Clean the nozzles	65
Clean the cartridge carrier contacts	66
Clean the document scanner area	67
Adjust the scanner	69
LCD error messages	69
Troubleshooting	72
Fax problems	72
Print quality problems	74
Digital Message Center problems	75
Specifications and regulatory information	77
Paper types and sizes	77
Document types and sizes	77
Acceptable documents	77
Print cartridge	78
Product specifications	78
A sample of ITU #1 test chart (reduced to 60.5%)	80
Environmental product stewardship program	81
Regulatory notices	82
Declaration of conformity	84
Use Hewlett-Packard support services	85
Hewlett-Packard LIMITED WARRANTY STATEMENT	86

Match case Limit results 1 per page

Care and maintenance

Troubleshooting

Your problem may be listed in

“LCD error messages”

on page 63. The chart below shows

other problems you can solve yourself. For problems you cannot resolve here, see

Use

Hewlett-Packard support services

on page 79.

Fax problems

Problem

Solution

The machine is not working, there is

no display, and the buttons are not

working.

Unplug the power cord and plug it in again. Check that your

socket is live.

No dial tone.

Check that the phone line is connected properly to the port in

the bottom of the fax. Unplug and replug it. Make sure it clicks.

Check the phone socket in the wall by plugging in another

phone.

Someone calls and gets a busy signal

even though the fax is not busy.

This may rarely occur if the answer mode is set to AUTO, a

voice call comes in and is hung up without being answered,

and another call is immediately received. In AUTO mode the

machine goes back to fax receive mode if the voice call is not

answered. The line will appear busy until the machine resets.

The numbers stored in memory do not

dial correctly.

Make sure the numbers are programmed correctly. To print a

Phone book list, see

Print reports

on page 51.

The document does not feed into the

machine.

Be sure the document is not wrinkled, and you are putting it in

correctly. Check that the document is the right size and not too

thick or too thin. See

Document types and sizes

on page 71.

You cannot receive faxes

automatically.

Check if

TEL

appears on the right side of the display. In TEL

mode, you cannot receive a fax automatically. Be sure the

handset is seated on the cradle properly.

If the ink is low, the fax will stop printing faxes. Replace the print

cartridge.

If the fax memory is full, the fax will stop answering the phone.

Load paper and print the faxes in memory to clear out the

memory.

The machine cannot receive faxes

manually.

Do not hang up the handset before pressing

Start/Enter

receive a fax.

The machine does not send anything.

Check that the document is loaded face down.

Send

should

appear in the display after it dials. Check if the machine to

which you are sending can receive your fax.

You cannot poll another machine.

The fax machine you are polling may be using a poll code

(password).

The fax you received has blank bits

on it.

The machine sending to you may be faulty. A noisy phone line

can cause line errors. Check your machine by making a copy.