HP 6120XG HP ProCurve Series 6120 Blade Switches Installation and Getting Star - Page 43

Before Calling Support, HP contact information, a week. For continuous quality improvement

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HP Customer Support Services Before Calling Support Before calling your contacting Support, to make the support process most efficient, you first should have retrieved the following information: • Product identification, including product serial number, product name and number, and include any XFPs and mini-GBICs. • Details about the switch's status including the software (OS) version, a copy of the switch configuration, a copy of the switch Event Log, and a copy of the switch status and counters information. • Copy of your network topology map, including network addresses assigned to the relevant devices. • Add-on boards or hardware. • Third-party hardware or software. HP contact information For the name of the nearest HP authorized reseller: ■ See the Contact HP worldwide (in English) Web page athttp://welcome.hp.com/country/ us/en/wwcontact.html. For HP technical support: ■ In the United States, for contact options see the Contact HP United States Web page at http://welcome.hp.com/country/us/en/contact_us.html. To contact HP by phone: • Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. • If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP Web site at http://www.hp.com/hps. ■ In other locations, see the Contact HP worldwide (in English) Web page at http://welcome.hp.com/country/us/en/wwcontact.html. 35

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35
HP Customer Support Services
Before Calling Support
Before calling your contacting Support, to make the support process most efficient, you first
should have retrieved the following information:
HP contact information
For the name of the nearest HP authorized reseller:
■
See the Contact HP worldwide (in English) Web page at
us/en/wwcontact.html
.
For HP technical support:
■
In the United States, for contact options see the Contact HP United States Web page at
. To contact HP by phone:
•
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days
a week. For continuous quality improvement, calls may be recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP Web site at
.
■
In other locations, see the Contact HP worldwide (in English) Web page at
.
•
Product identification, including product serial number, product name
and number, and include any XFPs and mini-GBICs.
•
Details about the switch’s status including the software (OS) version,
a copy of the switch configuration, a copy of the switch Event Log, and
a copy of the switch status and counters information.
•
Copy of your network topology map, including network addresses
assigned to the relevant devices.
•
Add-on boards or hardware.
•
Third-party hardware or software.