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Troubleshooting a firmware update, Table 2-5

UPC - 829160315386

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Table 2-5 Update messages Printer message RECEIVING UPGRADE PERFORMING UPGRADE INITIALIZING Explanation This message appears from the time the product recognizes the beginning of an .RFU update until the time the product has verified the validity and integrity of the .RFU update. This message appears while the product is actually reprogramming the firmware. This message appears from the time the product has finished reprogramming the DIMM until the product reinitializes. NOTE To verify that the firmware update succeeded, print a new configuration page from the control panel and verify that the firmware date code on the configuration page has changed. Troubleshooting a firmware update The following table lists the causes and results of possible interruptions to the firmware update. Table 2-6 Troubleshooting a firmware update Cause The job was cancelled from the control panel. A break in the I/O stream occurred during send (for example, the parallel cable was removed). A power cycle occurred during the RECEIVING UPGRADE process. A power cycle occurred during the PERFORMING UPGRADE process. A power cycle occurred during the INITIALIZING process. Result No update has occurred. No update has occurred. No update has occurred. No update has occurred. Resend the update through a parallel port. The update has been completed. Print jobs that are sent to the product while an update is in process do not interrupt the update. The following table lists possible reasons for the failure of a remote firmware update and the corrective action required for each situation. Table 2-7 Troubleshooting a firmware update failure Reason for firmware update failure The .RFU file is corrupted. The wrong product is contained in the .RFU file. The upgrade was interrupted. Corrective action The product recognizes that the file is corrupted and rejects the update. Download the file again and send the new file to the product. Download the file from http://www.hp.com/support/lj9040mfp_software or http://www.hp.com/ support/lj9050mfp_software. The product recognizes the printer mismatch and rejects the update. Download the correct file and send it to the product. Download the file from http://www.hp.com/support/lj9040mfp_software or http://www.hp.com/support/ lj9050mfp_software. See Troubleshooting a firmware update. Technology background information 63

Section	Page
Purpose and scope	17
Introduction	17
HP LaserJet 9040/9050mfp	18
Printing-system software CD	22
Software features	22
Printing system and installer	22
HP LaserJet 9040/9050mfp printing-system software CD for Windows systems	22
Installer features	24
HP LaserJet print drivers	25
HP PCL 5, PCL 6, and PS emulation drivers	25
Print-driver version numbers for Windows operating systems	26
Macintosh and Macintosh-compatible printing system	27
Additional driver availability	27
Driver Autoconfiguration	28
Update Now	28
HP Driver Preconfiguration	28
HP LaserJet documentation	28
HP LaserJet 9040/9050mfp User Guide	29
HP LaserJet 9040/9050mfp Printing System Install Notes	30
HP Embedded Web Server Guide	30
HP Driver Preconfiguration Support Guide	31
HP Jetdirect Administrator's Guide	31
HP Device Installer Customization Wizard	31
Structure and availability of the software CD	32
In-box file layout	32
HP LaserJet software CD, Windows partition	32
HP LaserJet software CD, Macintosh partition	32
Availability and fulfillment	33
In-box CDs	33
Web deployment	38
Printing-system software	38
Standalone drivers	38
Other operating systems	39
Software component availability	39
Software description	41
Introduction	41
Supported operating systems	42
Technology background information	43
Driver Configuration	43
Bidirectional communication	43
Enterprise AutoConfiguration	44
HP Driver Preconfiguration	46
Lockable features	47
Euro character	47
HP Embedded Web Server and HP Toolbox	47
HP Embedded Web Server	48
The HP EWS frame	48
Information tab	49
Links to off-product solutions	49
Device Status screen	49
Configuration Page	50
Settings tab	52
Configure device	52
Alerts	53
Security	55
Digital Sending tab	55
General	55
Send to E-mail	56
Addressing	57
Address Book	58
Log	59
Preferences	60
Networking tab	61
Configuration section	62
Security section	62
Diagnostics section	63
Network settings	63
HP Toolbox	63
HP Toolbox requirements	63
Installing HP Toolbox	64
To view the HP Toolbox	64
The HP Toolbox Frame	64
Top banner	64
Status tab	65
Alerts tab	66
Linking to the HP Embedded Web Server	67
Other Links	67
HP Web Jetadmin	68
HP Digital Sending Software	70
Foreign Interface Harness	70
Remote firmware update	70
Determining the current level of firmware	71
Downloading the new firmware from the HP Web site	71
Remote firmware update by using FTP through a browser	72
Remote firmware update by using FTP on a direct network connection	72
Windows operating systems	72
Macintosh operating systems	73
Remote firmware update through a local Windows port	74
Windows 98 or Windows Me	74
Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003	75
Remote firmware update through a Windows network	75
Remote firmware update for UNIX systems	76
Remote firmware update by using Fetch (Mac OS 9.x only)	76
Remote firmware update by using the HP LaserJet Utility (Mac OS 9.x only)	76
Remote firmware update by using the LPR command	77
Remote firmware update through HP Web Jetadmin	77
Printer messages during the firmware update	78
Troubleshooting a firmware update	79
Printing print-ready documents from a command line	80
Print-ready file printing by using FTP through a browser	80
Print-ready file printing by using FTP on a direct network connection	81
Windows operating systems	81
Macintosh operating systems	82
Print-ready printing by using a local Windows port	82
Windows 98 or Windows Me	83
Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003	83
Print-ready file printing in a Windows network	84
Print-ready file printing in UNIX systems	84
Print-ready file printing by using Fetch (Mac OS 9.x only)	84
File printing by using the HP LaserJet Utility (Mac OS 9.x only)	85
Print-ready file printing by using the LPR command	85
Driver-feature comparison in various operating systems	86
Job stream output	86
PJL/PJL Encoding	87
Job tracking	87
Connectivity	87
Bidirectional communication	88
HP Driver Preconfiguration	89
Bundle support	89
Tray and paper assignment	90
Installable options	90
UI features	91
Help features	91
Quick Sets	92
Paper Sizes	92
Media Types	92
Job storage	93
Print-quality and resolution	94
Reordering Options	94
Resizing options	95
Watermarks	95
Alternative source/paper type	96
Printing destination	96
Finishing Options	96
Font support	97
Postscript-specific features	98
HP traditional print drivers for Windows	99
Introduction	99
HP traditional PCL 6 and PCL 5 driver features	100
Access to print drivers	100
Access to print drivers in Windows NT 4.0	100
Document Defaults driver tabs	100
Properties driver tabs	101
Access to print drivers in Windows 98 and Windows Me	101
Help system	101
What's this? Help	102
Context-sensitive Help	102
Incompatible Options messages	102
Bubble Help	102
Finishing tab features	103
Print Task Quick Sets	104
Default Print Settings	105
User Guide Print Settings	107
Document Options	107
Print on Both Sides	108
Automatically printing on both sides	108
Flip Pages Up	108
Booklet Printing	109
Book and Booklet Printing	109
Printing a Booklet	110
Printing a Book	111
Pages per Sheet	111
Print Page Borders	111
Page Order	111
Document preview image	112
Print Quality group box	112
Print Quality Details for the HP Traditional PCL 6 Driver	112
Current Setting group box	113
Font Settings group box	113
Output Settings group box	113
Resolution:	113
Scale Patterns (WYSIWYG)	114
Print all Text as Black	114
Edge-to-Edge Printing	114
Print Quality Details for the HP Traditional PCL 5 Driver	114
Current Setting	115
Graphic Settings	115
Output Settings	115
Scale Patterns (WYSIWYG)	115
Print all Text as Black	115
Edge-to-Edge Printing	115
Font Settings	116
Economode	116
Output tab features	116
Print Task Quick Sets	117
Document preview image	118
Product image	118
Output Bin Options	118
Effects tab features	119
Print Task Quick Sets	119
Fit To Page group box	120
Print Document On setting	120
Scale to Fit option	120
% of Normal Size option	121
Watermarks group box	121
Watermarks drop-down menu	121
First Page Only check box	122
Edit button (Watermark Details)	122
Current Watermarks	123
Watermark Message	123
Message Angle	123
Document preview image	123
Font Attributes	123
Name	124
Shading	124
Size	124
Style	124
Default settings	124
Paper tab features	125
Print Task Quick Sets	125
Paper Options	126
Size is	126
Use Different Paper/Covers	127
Source Is	127
Type is	127
Custom	128
Name	129
Save, Delete, or Rename	130
Custom size (width and height controls)	131
Custom width and height control limits	131
Paper and envelope icons	132
Dynamic measurement units	132
Close	132
Use Different Paper/Covers	133
Front Cover	133
First Page	135
Other Pages	136
Last Page	137
Back Cover	138
Document preview image	139
Product image	139
Job Storage tab features	140
Job Storage tab	140
Print Task Quick Sets	141
Status group box	142
Job Storage Mode	142
Off	142
Proof and Hold	142
Private Job	143
Using a PIN for Private Job	143
Quick Copy	143
Stored Job	143
Job Notification options	144
User Name	144
Job Name	144
PIN	145
Using Job Storage features when printing	145
Releasing a Job Storage print job	145
Deleting a Job Storage print job	146
Basics tab features	146
Print Task Quick Sets	147
Copies	148
Orientation	148
Document preview image	148
About	148
Properties tabs	150
NT Forms tab features	150
Configuring the trays	151
Configure tab features	151
Paper Handling Options	152
Tray One Installed	153
Mopier Enabled	153
Mopier mode and collation	153
Optional Paper Destinations	154
Optional Paper Sources	154
Other Options	154
More configuration options	154
Storage	155
Fonts	155
Include types in application source list	157
Ignore Application Collation	157
Printer memory	157
Alternative Letterhead Mode	157
Automatic configuration	157
Product image	158
HP traditional Postscript 3 Emulation Driver features	159
Access to Document Default print-driver settings in Windows NT 4.0	159
Access to Properties print-driver settings in Windows NT 4.0	159
PS 3 emulation support for the HP LaserJet 9040/9050mfp	160
Help system	160
What's this Help	160
Context-sensitive Help	160
Page Setup tab features	160
Advanced tab features	161
Paper/Output	162
Graphic	163
Document Options	163
Page Layout Option	163
PostScript Options	164
Printer Features	165
Job Storage tab features	167
Job Storage tab	168
Status group box	169
Job Storage Mode	169
Off	169
Proof and Hold	169
Private Job	170
Using a PIN for Private Job	170
Quick Copy	170
Stored Job	171
Job Identification	171
User Name	171
Job Name	171
PIN	172
Using Job Storage features when printing	172
Releasing a Job Storage print job	172
Deleting a Job Storage print job	173
Device Settings tab	173
Form to Tray Assignment	175
Font Substitution Table	176
PostScript Configurations	176
Available PostScript Memory	176
Output Protocol	176
Send Ctrl-D Before Each Job	176
Send Ctrl-D After Each Job	177
Job Timeout	177
Wait Timeout	177
Minimum Font Size to Download as Outline	177
Maximum Font Size to Download as Outline	177
Installable Options	177
Tray 1	178
Tray 4	178
Duplex Unit (for 2-sided Printing)	178
Printer Hard Disk	178
Accessory Output Bin	178
Job Storage	178
Mopier Mode	179
Printer Memory	179
HP PCL 6, HP PCL 5, and HP PS emulation unidrivers for Windows	181
Introduction	181
HP PCL 6, HP PCL 5, and PS Emulation Unidriver features	182
Access to print drivers	182
Help system	182
What's this? Help	182
Context-sensitive Help	183
Incompatible Print Settings messages	183
Advanced tab features	183
Paper/Output	184
Copy Count	185
Collated	185
Graphic	185
True Type Font:	185
Document Options	186
Advanced Printing Features	186
Print Optimizations	186
Printer Features	186
Alternative Letterhead Mode	186
Edge-to-Edge	187
Print All Text as Black	187
Send TrueType as Bitmap	187
Layout Options	187
Page Order	187
Paper/Quality tab features	187
Print Task Quick Sets	188
Default Print Settings	189
User Guide Print Settings	191
Type new Quick Set name here	192
Paper Options	192
Size is	193
Custom Paper Size	194
Name	194
Paper size	195
Units	195
Custom width and height control limits	195
Use Different Paper/Covers	195
Source Is	196
Type is	196
Use Different Paper/Covers	197
Front Cover	197
First Page	199
Other Pages	200
Last Page	201
Back Cover	203
Document preview image	204
Effects tab features	204
Print Task Quick Sets	205
Resizing options	206
Actual Size	206
Print Document On	206
Scale to Fit	206
% of Normal Size	207
Document preview image	207
Watermarks	207
Current watermarks	209
Watermark Message	209
Message Angle	209
Font Attributes	209
Name	210
Color	210
Shading	210
Size	210
Style	210
Default settings	210
Finishing tab features	210
Print Task Quick Sets	211
Document Options	212
Print on Both Sides	212
Automatically printing on both sides	212
Flip Pages Up	212
Booklet layout	213
Book and Booklet Printing	213
Printing a Booklet	214
Printing a Book	214
Pages per Sheet	214
Print Page Borders	214
Page Order	214
Document preview image	215
Rotate	215
Output tab features	215
Print Task Quick Sets	216
Document preview image	217
Output Bin Options	217
Job Storage tab features	217
Job Storage tab	218
Print Task Quick Sets	220
Status group box	220
Job Storage Mode	220
Off	220
Proof and Hold	220
Private Job	221
Using a PIN for Private Job	221
Quick Copy	221
Stored Job	222
Require PIN	222
Job notification	222
User Name	223
Job Name	223
If Job Name Exists	223
Using Job Storage features when printing	224
Releasing a Job Storage print job	224
Deleting a Job Storage print job	224
Properties tabs	225
Device Settings	225
Form to Tray Assignment	226
External Fonts	227
Installing external fonts	228
Removing external fonts	228
Font Substitution Table	228
PS Emulation Unidriver Device Settings	229
Available PostScript Memory	229
Output Protocol	230
Send Ctrl-D Before Each Job	230
Send Ctrl-D After Each Job	230
Convert Gray Text to PostScript Gray	230
Convert Gray Graphics to PostScript Gray	230
Add Euro Currency Symbol to PostScript Fonts	230
Job Timeout	230
Wait Timeout	231
Minimum Font Size to Download as Outline	231
Maximum Font Size to Download as Outline	231
Installable Options	231
Automatic Configuration	231
Tray 1	232
Tray 4	232
Accessory Output Bin	232
Duplex Unit (for 2-Sided Printing)	232
Printer Memory	232
Postscript Passthrough (PS Emulation Unidriver only)	233
Printer Hard Disk	233
Job Storage	233
Mopier Mode	233
Mopier mode and collation	233
Installing Windows printing-system components	235
Introduction	235
Supported Windows operating systems	236
System requirements	237
Font support	238
Basic fonts	238
Default fonts	238
Installation instructions	244
General installation for Windows 98, Me, 2000, and XP operating systems	244
Installing from the printing-system CD	244
Installing from a network or from downloaded files	244
Detailed Windows installation	245
Using the Back and Cancel buttons	245
Modifying a pre-existing installation	245
Typical Installation dialog box sequence	245
Custom Installation	269
Installing print drivers by using Add Printer	270
Installer Customization Wizard for Windows	271
Running the Installer Customization Wizard	271
Dialogs	272
Distribution	287
Point and Print installation for Windows 98, Me, NT 4.0, 2000, XP, and Server 2003	288
Setting a default printer	289
Installation for Macintosh, Linux, and Unix operating systems	291
Introduction	291
System requirements	292
Macintosh	292
Linux	292
UNIX	292
Macintosh	293
Macintosh component descriptions	293
HP LaserJet PPDs	293
PDEs	293
HP Toolbox	293
HP Embedded Web Server	293
Install notes	294
Online help	294
Screen fonts	294

Match case Limit results 1 per page

Table 2-5

Update messages

Printer message

Explanation

RECEIVING UPGRADE

This message appears from the time the product recognizes the beginning of an .RFU

update until the time the product has verified the validity and integrity of the .RFU update.

PERFORMING UPGRADE

This message appears while the product is actually reprogramming the firmware.

INITIALIZING

This message appears from the time the product has finished reprogramming the DIMM

until the product reinitializes.

NOTE

To verify that the firmware update succeeded, print a new configuration page from the

control panel and verify that the firmware date code on the configuration page has changed.

Troubleshooting a firmware update

The following table lists the causes and results of possible interruptions to the firmware update.

Table 2-6

Troubleshooting a firmware update

Cause

Result

The job was cancelled from the control panel.

No update has occurred.

A break in the I/O stream occurred during send (for

example, the parallel cable was removed).

No update has occurred.

A power cycle occurred during the

RECEIVING UPGRADE

process.

No update has occurred.

A power cycle occurred during the

PERFORMING

UPGRADE

process.

No update has occurred. Resend the update through a

parallel port.

A power cycle occurred during the

INITIALIZING

process.

The update has been completed.

Print jobs that are sent to the product while an update is in process do not interrupt the update.

The following table lists possible reasons for the failure of a remote firmware update and the

corrective action required for each situation.

Table 2-7

Troubleshooting a firmware update failure

Reason for firmware update failure

Corrective action

The .RFU file is corrupted.

The product recognizes that the file is corrupted and rejects the update.

Download the file again and send the new file to the product. Download the file

from

http://www.hp.com/

support/lj9040mfp_software

http://www.hp.com/

support/lj9050mfp_software

The wrong product is contained in

the .RFU file.

The product recognizes the printer mismatch and rejects the update. Download

the correct file and send it to the product. Download the file from

http://www.hp.com/

support/lj9040mfp_software

http://www.hp.com/

support/

lj9050mfp_software

The upgrade was interrupted.

See

Troubleshooting

firmware

update

Technology background information