The print is scuffed or scratched
.......................................................................................................................................
148
Ink marks on the paper
.......................................................................................................................................................
148
Black ink comes off when you touch the print
................................................................................................................
149
Vertical lines of different colors
.........................................................................................................................................
149
White spots on the print
.....................................................................................................................................................
149
Colors are inaccurate
...........................................................................................................................................................
150
The output is completely blank
.........................................................................................................................................
152
The output contains only a partial print
...........................................................................................................................
152
The image is clipped
............................................................................................................................................................
153
The image is in one portion of the printing area
............................................................................................................
153
The image is unexpectedly rotated
..................................................................................................................................
153
The print is a mirror image of the original
.......................................................................................................................
154
The print is distorted or unintelligible
..............................................................................................................................
154
One image overlays another on the same print
.............................................................................................................
154
Pen settings seem to have no effect
................................................................................................................................
154
The image has a wood-grain appearance (aeroworms)
...............................................................................................
154
17
Troubleshoot paper issues
..............................................................................................................................................................
155
The paper has jammed
.......................................................................................................................................................
156
Prints do not stack correctly in the bin
.............................................................................................................................
156
18
Troubleshoot ink-system issues
.....................................................................................................................................................
157
Cannot insert an ink cartridge
...........................................................................................................................................
158
Cannot insert a printhead
...................................................................................................................................................
158
Cannot insert the maintenance cartridge
........................................................................................................................
158
Front panel recommends reseating or replacing a printhead
......................................................................................
158
19
Troubleshoot stacker issues
............................................................................................................................................................
159
Paper scrolling
......................................................................................................................................................................
160
The trailing edge of the paper curling up
.........................................................................................................................
160
The paper is not completely ejected
................................................................................................................................
160
The front panel displays that the stacker is disconnected
...........................................................................................
161
20
Troubleshoot other issues
...............................................................................................................................................................
162
The printer is not printing
...................................................................................................................................................
163
A job has not been printed
.................................................................................................................................................
163
The software application slows down or stalls while generating the print job
.........................................................
163
The printer seems slow
......................................................................................................................................................
164
Folding device errors
...........................................................................................................................................................
164
Communication failures between computer and printer
..............................................................................................
164
ENWW
vii