HP DeskJet Plus 4100 User Guide

HP DeskJet Plus 4100 Manual

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  • HP DeskJet Plus 4100 | User Guide - Page 1
    User Guide HP DeskJet Plus 4100 All-in-One series
  • HP DeskJet Plus 4100 | User Guide - Page 2
    WRITTEN PERMISSION OF HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH shock. - Read and understand all instructions in the documentation that comes with the printer. - Observe all warnings and instructions marked on the product. - Unplug
  • HP DeskJet Plus 4100 | User Guide - Page 3
    your printer to your computer with a USB cable (non-wireless connection 30 Change the connection type ...31 4 Printer management tools ...33 Use the HP Smart app to print, copy, scan, and troubleshoot 34 Open the HP printer software (Windows) ...35 Toolbox (Windows) ...36 Embedded web server
  • HP DeskJet Plus 4100 | User Guide - Page 4
    scan success ...71 Mobile Fax ...72 8 Use Web Services ...73 What are Web Services? ...74 Set up Web Services ...75 Print with HP ePrint ...76 Remove Web Services ...77 9 Solve a problem ...79 Get help from the HP Smart app ...80 Get help in this guide ...80 HP support ...99 10 HP EcoSolutions (HP
  • HP DeskJet Plus 4100 | User Guide - Page 5
    Specifications ...105 Regulatory notices ...107 Environmental stewardship program ...112 Index ...121 ENWW v
  • HP DeskJet Plus 4100 | User Guide - Page 6
    vi ENWW
  • HP DeskJet Plus 4100 | User Guide - Page 7
    1 Printer parts ● Printer overview ● Control panel features ● Control panel lights and display icons status ● Print reports from control panel ENWW 1
  • HP DeskJet Plus 4100 | User Guide - Page 8
    Top and front view 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Output tray 7 Output tray extender (also referred to as the tray extender) 8 Control panel 9 Cartridge access door 10 Cartridges 11 Document feeder 2 Chapter 1 Printer parts
  • HP DeskJet Plus 4100 | User Guide - Page 9
    Back view 1 Power connection 2 USB port ENWW Printer overview 3
  • HP DeskJet Plus 4100 | User Guide - Page 10
    94. Information button: Prints out a printer information page connected to a wireless network. Control panel display : Indicates number of copies, wireless status and signal strength, Wi-Fi Direct status, warnings or errors, and ink levels. Ink Alert light: Indicates low ink or cartridge problems
  • HP DeskJet Plus 4100 | User Guide - Page 11
    -Fi Direct icon is blinking in sync with the white blinking Information light, the Wi-Fi Protected Setup (WPS) push button mode is in progress. Press the Information button ( ) within two minutes to connect. ● If the Wi-Fi Direct icon is blinking fast in sync with the blinking Error ( ) icon for
  • HP DeskJet Plus 4100 | User Guide - Page 12
    error. Press the Information button ( ) to print an information page, check the HP Instant Ink section for diagnostic results, and then follow the instructions on the page. Ink Level icons: The left ink icon shows the estimated ink level of the tri-color cartridge, and the right icon shows the
  • HP DeskJet Plus 4100 | User Guide - Page 13
    , close it. If the cartridge access door is closed and the light is blinking fast, the printer is in an error state that you can resolve by following the on-screen messages on the device you are printing from. If you do not see any onscreen messages, try printing a document to generate an
  • HP DeskJet Plus 4100 | User Guide - Page 14
    more information, see Wireless settings on page 28. During the wireless setup, the light next to the Wireless button is blinking, the Wireless Attention on the display is blinking in sync with The printer has a problem connecting to the wireless network. the light next to the Wireless button Press
  • HP DeskJet Plus 4100 | User Guide - Page 15
    provides the step-by-step instructions to help you set up the wireless connection. Press the Information button ( ( ) at the same time. ) and Resume button Wi-Fi Direct Guide provides the instructions to help you set up and use Wi-Fi Direct. Web Services Reports Press the Information button
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    10 Chapter 1 Printer parts ENWW
  • HP DeskJet Plus 4100 | User Guide - Page 17
    2 Load media and paper basics ● Load media ● Load original ● Change the default paper size detected by printer ● Paper basics ENWW 11
  • HP DeskJet Plus 4100 | User Guide - Page 18
    Load media To load paper 1. Raise the input tray. 2. Slide the paper-width guide to the left. 3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops. 12 Chapter 2 Load media and paper basics ENWW
  • HP DeskJet Plus 4100 | User Guide - Page 19
    4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Lower the output tray and pull out the output tray extender. To load envelopes 1. Raise the input tray. ENWW Load media 13
  • HP DeskJet Plus 4100 | User Guide - Page 20
    into the far-right side of the input tray and slide the stack of envelopes down until it stops. The side to be printed on should face up. 4. Slide the paper-width guide to the right against the stack of envelopes until it stops. 14 Chapter 2 Load media and paper basics ENWW
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    5. Lower the output tray and pull out the output tray extender. ENWW Load media 15
  • HP DeskJet Plus 4100 | User Guide - Page 22
    Load original To load an original on the scanner glass 1. Lift the scanner lid. 2. Load your original print-side down and align it with the marking on the rear left corner of the glass. 3. Close the scanner lid. To load an original in the document feeder 1. Open the document feeder cover. 16
  • HP DeskJet Plus 4100 | User Guide - Page 23
    2. Slide out the extension. 3. Slide paper-width guides outwards. 4. Load original print-side up in the document feeder. ENWW Load original 17
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    5. Slide paper-width guides inward until they stop at the edge of paper. 18 Chapter 2 Load media and paper basics ENWW
  • HP DeskJet Plus 4100 | User Guide - Page 25
    Change the default paper size detected by printer The printer can automatically detect whether the input tray has paper loaded and detect whether the loaded paper is large, small, or medium width. You can change the default large, medium, or small paper size detected by the printer. To change the
  • HP DeskJet Plus 4100 | User Guide - Page 26
    . It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the
  • HP DeskJet Plus 4100 | User Guide - Page 27
    ● Connect using the HP Smart app ● Connect to a wireless network with a router ● Connect wirelessly without a router ● Wireless settings ● Tips for setting up and using a wireless printer ● Connect your printer to your computer with a USB cable (non-wireless connection) ● Change the connection type
  • HP DeskJet Plus 4100 | User Guide - Page 28
    . The HP Smart app is supported on iOS, Android, Windows, and Mac devices. For information about this app, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 34. 1. Make sure your computer or mobile device is connected to your wireless network and you know the Wi-Fi password of
  • HP DeskJet Plus 4100 | User Guide - Page 29
    a router TIP: To print the Wireless Quick Start Guide, press and hold the Information button ( ) for 3 seconds. ● Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) ● Connect your printer to a wireless network using HP printer software Connect your printer to a wireless
  • HP DeskJet Plus 4100 | User Guide - Page 30
    . For more information, see Open the HP printer software (Windows) on page 35. b. In the printer software, click Tools. c. Click Device Setup & Software. d. Click Connect a new device, and then follow the onscreen instructions. 2. After the printer connects successfully, the light next to the
  • HP DeskJet Plus 4100 | User Guide - Page 31
    an Android or iOS device 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 34. 2. Tap the printer icon, and then find and tap Advanced Settings. 3. Follow the on-screen instructions to connect to the printer Embedded Web Server. ENWW
  • HP DeskJet Plus 4100 | User Guide - Page 32
    Wi-Fi Direct name shown such as DIRECT-**-HP DeskJet 4100 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 5. Print your document. To print from a wireless-capable mobile device that does not support Wi-Fi Direct Make sure you have
  • HP DeskJet Plus 4100 | User Guide - Page 33
    hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP DeskJet 4100 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 4. Print your document. ENWW Connect wirelessly without a router 27
  • HP DeskJet Plus 4100 | User Guide - Page 34
    wireless connection and perform a variety of network management tasks. This includes printing information HP printer software (Windows) on page 35. 2. In the printer software, click Tools. 3. Click Device Setup & Software. 4. Select Reconfigure Wireless Settings. Follow the onscreen instructions
  • HP DeskJet Plus 4100 | User Guide - Page 35
    about the HP Print and Scan Doctor. Click here to go online for more information. NOTE: This utility is only available for Windows operating system. ● Use the HP online firewall troubleshooter to determine if a firewall or antivirus program is preventing your computer from connecting to the printer
  • HP DeskJet Plus 4100 | User Guide - Page 36
    supports a rear USB 2.0 High Speed port for connection to a computer. To connect the printer with the USB cable 1. Visit 123.hp.com to download and install the printer software. NOTE: Do not connect the USB cable to the printer until you are prompted to do so. 2. Follow the onscreen instructions
  • HP DeskJet Plus 4100 | User Guide - Page 37
    the onscreen instructions. To change from a USB connection to a wireless network using the HP Smart app on a Windows 10 computer (Windows) 1. Open the HP Smart app. For information about how to open the app on a Windows 10 computer, see Use the HP Smart app to print, copy, scan, and troubleshoot on
  • HP DeskJet Plus 4100 | User Guide - Page 38
    32 Chapter 3 Connect your printer ENWW
  • HP DeskJet Plus 4100 | User Guide - Page 39
    4 Printer management tools This section contains the following topics: ● Use the HP Smart app to print, copy, scan, and troubleshoot ● Open the HP printer software (Windows) ● Toolbox (Windows) ● Embedded web server (EWS) ● Sleep mode ● Quiet Mode ● Auto-Off ● Update the printer ENWW 33
  • HP DeskJet Plus 4100 | User Guide - Page 40
    sure that your device is connected to the same network as the printer. Then HP Smart will automatically detect the printer. Get more information about the HP Smart app For basic instructions on how to print, copy, scan, and troubleshoot using HP Smart, see Print using the HP Smart app on page 44
  • HP DeskJet Plus 4100 | User Guide - Page 41
    printer icon on the desktop or do one of the following to open the printer software: ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. ● Windows 7: From the computer desktop, click Start, select All Programs, click
  • HP DeskJet Plus 4100 | User Guide - Page 42
    about system requirements, see Specifications on page 105. To open the Toolbox 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 35. 2. Click Print & Scan . 3. Click Maintain Your Printer. 36 Chapter 4 Printer management tools ENWW
  • HP DeskJet Plus 4100 | User Guide - Page 43
    your security, some settings in the EWS are password-protected. If prompted for a password, enter the PIN from the label on the inside of your printer's cartridge access door. NOTE: You can open and use the embedded web server without being connected to the Internet. However, some features are not
  • HP DeskJet Plus 4100 | User Guide - Page 44
    press the Information button ( ) to print a printer information page. 2. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP DeskJet 4100 series. Enter the Wi-Fi Direct password when prompted. 3. In a supported web browser on your
  • HP DeskJet Plus 4100 | User Guide - Page 45
    mode. After initial setup of printer, the printer will enter Sleep mode after five minutes of inactivity. Use the HP Smart app to change desired option. NOTE: If prompted for a password, enter the PIN from the label on your printer. It might be near the cartridge access area inside the printer or on
  • HP DeskJet Plus 4100 | User Guide - Page 46
    when Quiet Mode is off. To turn Quiet Mode on or off from an Android or iOS device 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 34. 2. Tap the printer image on the Home screen. 3. Tap Quiet Mode, and then change the setting
  • HP DeskJet Plus 4100 | User Guide - Page 47
    , so you must use the Power button to turn the printer back on. If your printer supports this energy-saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Energy Save Mode on page 102
  • HP DeskJet Plus 4100 | User Guide - Page 48
    printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates. You can also manually check for the onscreen instructions. NOTE: If prompted for a password, enter the PIN from the label on your printer. It might be near the cartridge access area
  • HP DeskJet Plus 4100 | User Guide - Page 49
    5 Print ● Print using the HP Smart app ● Print from mobile devices ● Print using a computer ● Tips for print success ENWW 43
  • HP DeskJet Plus 4100 | User Guide - Page 50
    paper in the input tray. For more information, see Load media on page 12. 2. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 34. 3. On the HP Smart Home screen, make sure your printer is selected. TIP: If you want to select a different
  • HP DeskJet Plus 4100 | User Guide - Page 51
    5. Select a different printer or make any changes to the print settings, such as paper size or output quality. 6. Click Print. ENWW Print using the HP Smart app 45
  • HP DeskJet Plus 4100 | User Guide - Page 52
    mobile devices Print with Print Anywhere Print Anywhere is a free service that allows you to use the HP Smart app with your HP Account to print remotely using cellular data or a remote Wi-Fi connection. With Print Anywhere, you can print to your HP web-connected printer anytime, from any location
  • HP DeskJet Plus 4100 | User Guide - Page 53
    be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. On the Printing Shortcuts or Printing Shortcut tab, select the Two-sided (Duplex) Printing shortcut. To change other print settings, click the other tabs. For more printing tips, see Printer settings tips
  • HP DeskJet Plus 4100 | User Guide - Page 54
    the first side, follow the onscreen instructions to reload the paper, and then click Continue. 6. Click OK to print. Print photos Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open. For more information about loading paper, see
  • HP DeskJet Plus 4100 | User Guide - Page 55
    instructions in this section to enable printing from a Mac computer using AirPrint. NOTE: Use the HP Smart app to monitor ink levels and printer alerts. If you have not set up the printer and connected it to your network, first go to 123.hp.com to install the necessary software and complete setup
  • HP DeskJet Plus 4100 | User Guide - Page 56
    1. Open System Preferences and select Printers and Scanners. 2. Click the Plus icon to add the printer. 3. Choose your printer from the displayed list of network printers, and then click Add. The computer installs the available drivers (print, scan, and fax, if applicable) for your printer. 50
  • HP DeskJet Plus 4100 | User Guide - Page 57
    to make sure there is sufficient ink. For more information, see Check estimated ink levels on page 55. If the print quality is not acceptable, see Fix print quality issues on page 90 for more information. NOTE: Original HP cartridges are designed and tested with HP printers and papers to help you
  • HP DeskJet Plus 4100 | User Guide - Page 58
    and white settings: - Color: Uses ink from all cartridges for full color prints. - Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and white prints. - High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range of
  • HP DeskJet Plus 4100 | User Guide - Page 59
    6 Manage cartridges This section contains the following topics: ● Information on cartridges and the printhead ● Check estimated ink levels ● Order ink supplies ● HP Instant Ink ● Replace cartridges ● Use single cartridge mode ● Cartridge warranty information ● Tips for working with cartridges ENWW
  • HP DeskJet Plus 4100 | User Guide - Page 60
    and the printhead The following tips help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are for replacing cartridges, and are not intended for first time installation. ● Keep all cartridges in the original sealed packages until they are needed
  • HP DeskJet Plus 4100 | User Guide - Page 61
    process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. ENWW Check estimated
  • HP DeskJet Plus 4100 | User Guide - Page 62
    follow the onscreen instructions. To order original HP supplies for the HP DeskJet 4100 series, go to www.hp.com/buy/supplies . If prompted, choose your country/region, and then follow the prompts to find the right cartridges for your printer. NOTE: Ordering cartridges online is not supported in all
  • HP DeskJet Plus 4100 | User Guide - Page 63
    for the HP Instant Ink replacement service, which can reduce your printing costs and save you time. After you enroll in the service, your printer automatically keeps track of your ink levels and orders more ink for you when the ink is running low. HP ships the new cartridges straight to your
  • HP DeskJet Plus 4100 | User Guide - Page 64
    is on. 2. Remove the cartridge. a. Open the cartridge access door and wait for the print carriage to move to the center of the printer. b. Press down to release the cartridge, and then pull it toward you out of the slot. 3. Insert a new cartridge. a. Remove the cartridge from the packaging. 58
  • HP DeskJet Plus 4100 | User Guide - Page 65
    b. Remove the plastic tape using the pull tab. NOTE: Do not touch the electrical contacts on the cartridge. c. Slide the cartridge into the slot at a slight upward angle, and then push up on the cartridge until it clicks into place. d. Close the cartridge access door. ENWW Replace cartridges 59
  • HP DeskJet Plus 4100 | User Guide - Page 66
    contacts, the printer cannot detect that the cartridge is installed. If there is no plastic tape on the cartridges, try cleaning the cartridge contacts. For information about cleaning cartridge contacts, see Cartridge issues on page 86. To exit the single cartridge mode ● Install both the black and
  • HP DeskJet Plus 4100 | User Guide - Page 67
    HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period, the cartridge is covered as long as the HP ink
  • HP DeskJet Plus 4100 | User Guide - Page 68
    . Leaving tape on the cartridges reduces ink evaporation. ● Insert the cartridges into the correct slots. Match the color of each cartridge to the color of the cartridge latch. Make sure the cartridges snap into place. ● Align the printer for best print quality. See Printing issues on page 88 for
  • HP DeskJet Plus 4100 | User Guide - Page 69
    7 Copy, scan, and mobile fax ● Copy and scan using HP Smart ● Copy from the printer ● Scan using HP printer software ● Scan using Webscan ● Tips for copy and scan success ● Mobile Fax ENWW 63
  • HP DeskJet Plus 4100 | User Guide - Page 70
    scanned image before saving, sharing, or printing. You can print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc. To copy and scan with HP Smart, follow the instructions scan from an Android or iOS device 1. Open the HP Smart app. 2. Tap the Plus
  • HP DeskJet Plus 4100 | User Guide - Page 71
    document or photo with the device camera. You can then use HP Smart to edit, save, print or share the image. 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 34. 2. Select Scan, and then select Camera. 3. Put a document or photo in front
  • HP DeskJet Plus 4100 | User Guide - Page 72
    about how to load paper, see Load media on page 12. 2. Load the original print side down on the left rear corner of the scanner glass. For more information, see Load original on page 16. 3. Press either the copies by pressing the button multiple times. 66 Chapter 7 Copy, scan, and mobile fax ENWW
  • HP DeskJet Plus 4100 | User Guide - Page 73
    , make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. To scan an original from HP printer software (Windows) 1. Load the original into the document feeder or on the scanner glass. For information about how to load
  • HP DeskJet Plus 4100 | User Guide - Page 74
    scanner glass. For information about how to load paper, see Load media on page 12 2. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 35. 3. In the printer software, click Scan , and then click Scan are indicated by a + (plus sign) at the right of
  • HP DeskJet Plus 4100 | User Guide - Page 75
    . It saves the changes into the shortcut so that you can reuse them. Otherwise, the changes only affect the current scan. Then click Scan . Learn more about using the HP Scan software. Click here to go online for more information. At this time, this website might not be available in all languages
  • HP DeskJet Plus 4100 | User Guide - Page 76
    EWS to enable Webscan. 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original into the document feeder or on the scanner glass. For information about how to load
  • HP DeskJet Plus 4100 | User Guide - Page 77
    up into the document feeder, or load the original print side down on the rear left corner of the scanner glass. ● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image. ● If you want to
  • HP DeskJet Plus 4100 | User Guide - Page 78
    app to quickly scan and fax multiple pages at once from your mobile device or computer. The HP Smart app will securely send your fax. For more information about Mobile Fax, visit the HP Smart website. Use Mobile Fax in the HP Smart app 1. Make sure your mobile device or computer are connected to
  • HP DeskJet Plus 4100 | User Guide - Page 79
    8 Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Remove Web Services ENWW 73
  • HP DeskJet Plus 4100 | User Guide - Page 80
    web features, the printer must be connected to the Internet (using wireless connection). You cannot use these web features if the printer is connected using a USB cable. HP ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any
  • HP DeskJet Plus 4100 | User Guide - Page 81
    , the printer downloads and installs the update, and then restarts. Repeat the instructions above to set up Web Services. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. ENWW Set up Web
  • HP DeskJet Plus 4100 | User Guide - Page 82
    from any location. Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access. To print a document using HP ePrint 1. Make sure you have set up Web Services. For more information, see Set up Web Services on page 75. 2. Press the Information button
  • HP DeskJet Plus 4100 | User Guide - Page 83
    embedded web server (EWS). For more information, see Open the embedded web server on page 37. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer. ENWW Remove Web
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    78 Chapter 8 Use Web Services ENWW
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    9 Solve a problem This section contains the following topics: ● Get help from the HP Smart app ● Get help in this guide ● HP support ENWW 79
  • HP DeskJet Plus 4100 | User Guide - Page 86
    issues (jams and other problems), links to help content, and options to contact support for additional assistance. Get help in this guide This section contains the following topics: ● Jams and paper-feed issues ● Cartridge issues ● Printing issues ● Network and connection issues ● Printer hardware
  • HP DeskJet Plus 4100 | User Guide - Page 87
    foreign objects you find. To avoid tearing any whole sheets of paper, pull the paper with both hands gently. To clear a paper jam from the cartridge access area 1. Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the
  • HP DeskJet Plus 4100 | User Guide - Page 88
    2. Open the cartridge access door. 3. Wait until the carriage is idle and silent. 4. Press the paper feed mechanism. 5. Use a flashlight to check for any jammed paper or foreign objects in the cartridge access area and remove them. To avoid tearing any whole sheets of paper, pull the paper with both
  • HP DeskJet Plus 4100 | User Guide - Page 89
    7. Close the cartridge access door. 8. Reconnect the power cord and any other cables to the rear of the printer, and then press the Power button ( ) to paper jams are likely to occur. 3. Close the document feeder cover, pressing down firmly until it snaps into place. ENWW Get help in this guide 83
  • HP DeskJet Plus 4100 | User Guide - Page 90
    try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Press the Power button ( ) to turn off the printer. Then disconnect the power cord and any other , and then remove any jammed paper you find. 84 Chapter 9 Solve a problem ENWW
  • HP DeskJet Plus 4100 | User Guide - Page 91
    Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the printing. If the printer is about to run out of paper, wait until the out of paper message appears before adding paper. Solve paper-feed problems What kind of problem
  • HP DeskJet Plus 4100 | User Guide - Page 92
    you get a cartridge problem message from the printer software or the HP Smart app that states at least one of the cartridges has a problem, do the following to identify whether a cartridge has a problem. 1. Remove the black cartridge and then close the cartridge access door. ● If the Ink Level icon
  • HP DeskJet Plus 4100 | User Guide - Page 93
    cloth. CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge. c. On the inside of the printer, locate the contacts for the cartridge. The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the
  • HP DeskJet Plus 4100 | User Guide - Page 94
    remove it and use the single cartridge mode to operate the printer with only one cartridge. Printing issues ● Fix problems with page not printing (unable to print) ● Fix print quality issues Fix problems with page not printing (unable to print) To resolve print issues (Windows) Make sure that the
  • HP DeskJet Plus 4100 | User Guide - Page 95
    5. Restart the print spooler. To restart the print spooler a. Depending list, and then select Services. ii. Right-click the Print Spooler, and then click Tools. ii. Double-click Services. iii. Right-click the Print Spooler, and then click Clear the print queue. To clear the print queue a. Depending upon
  • HP DeskJet Plus 4100 | User Guide - Page 96
    and reconnect the USB cable. 3. Verify that the product is not paused or offline. To verify that the product is not paused or offline a. In System Preferences, click Printers & Scanners . b. Click the Open Print Queue button. c. Click a print job to select it. Use the following buttons to manage the
  • HP DeskJet Plus 4100 | User Guide - Page 97
    Click Align Cartridges on the Device Services tab. The printer prints an alignment page. e. Follow the onscreen instructions to align the cartridges. Recycle or discard the cartridge alignment sheet later. 6. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page
  • HP DeskJet Plus 4100 | User Guide - Page 98
    , click Print & Scan and then click Maintain Your Printer to access the printer toolbox. d. Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions. Network and connection issues ● Fix wireless connection ● Fix Wi-Fi Direct connection 92 Chapter 9 Solve a problem ENWW
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    and then reconnect the printer. See Connect using the HP Smart app on page 22. ● From HP Smart help center, find printer connection help, and then follow onscreen instructions. ● If you are printing from a Windows computer, try using the HP Print and Scan Doctor utility to diagnose and fix the
  • HP DeskJet Plus 4100 | User Guide - Page 100
    to resolve Wi-Fi Direct issues. Printer hardware issues TIP: Run the HP Print and Scan Doctor. to diagnose and automatically fix printing, scanning, and copying issues. The application is available only in some languages. Close cartridge access door ● Cartridge access door must be closed to begin
  • HP DeskJet Plus 4100 | User Guide - Page 101
    problem with the indicated cartridges. Check for an error both of the Ink Level icons are blinking and the Ink Alert light is message in the HP Smart app or in the printer software and resolve blinking. it by following the on-screen instructions size setting for the printing job. TIP: You guide 95
  • HP DeskJet Plus 4100 | User Guide - Page 102
    light and the Ink Alert light are blinking. Cause and Solution The carriage inside the printer has stalled. Open the cartridge access door and scanner is not working. Turn off the printer, and then turn it on again. If the problem persists, contact HP. The printer still prints even if the scanner
  • HP DeskJet Plus 4100 | User Guide - Page 103
    are incompatible or damaged. Try the following solutions to solve the problem. ● If there is no cartridge installed in the printer, install the cartridges. ● If both cartridges are installed in the printer, remove the cartridges, make sure there is no plastic tape on them, and then reinsert
  • HP DeskJet Plus 4100 | User Guide - Page 104
    the problem. ● If the cartridges are newly installed, they might be counterfeit or previously used. Refer to the message in the HP printer software for more information. ● If the cartridges are not newly installed, they are very low on ink. Press the Resume button ( ) to continue printing, and
  • HP DeskJet Plus 4100 | User Guide - Page 105
    website at www.support.hp.com. HP online support provides a variety of options for help with your printer: Get troubleshooting assistance: Find information for resolving paper jams, network connection issues, print quality issues, printer errors, and more. Get software and drivers: Download software
  • HP DeskJet Plus 4100 | User Guide - Page 106
    cartridge access door) Register printer By taking just a few minutes to register, you can enjoy quicker service, more efficient support, and product support register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to www.support.hp.com,
  • HP DeskJet Plus 4100 | User Guide - Page 107
    is committed to helping you optimize your environmental footprint and empowering you to print responsibly -at home or in the office. For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental stewardship program on page 112. For
  • HP DeskJet Plus 4100 | User Guide - Page 108
    Save Mode Power usage is reduced while in Energy Save Mode. After initial setup of printer, the printer will enter Energy Save Mode after 5 minutes of inactivity , click Energy Save Mode, and select the desired option. 4. Click Apply. 102 Chapter 10 HP EcoSolutions (HP and the Environment) ENWW
  • HP DeskJet Plus 4100 | User Guide - Page 109
    Technical information The technical specifications and international regulatory information for the HP DeskJet 4100 series are provided in this section. For additional specifications, see the printed documentation that came with the HP DeskJet 4100 series. This section contains the following topics
  • HP DeskJet Plus 4100 | User Guide - Page 110
    reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and
  • HP DeskJet Plus 4100 | User Guide - Page 111
    HP DeskJet 4100 series are provided in this section. For more product specifications, see the Product Data Sheet at www.support.hp.com. System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website
  • HP DeskJet Plus 4100 | User Guide - Page 112
    .69 inches) ● Scan size ADF scanner: 21.6 x 29.7 cm (8.5 x 11.69 inches) Document feeder ● Document feeder capacity 60 to 90 g/m² (16 to 32 lb): Up to 35 Print resolution ● For a list of supported print resolutions, visit the product support website at www.support.hp.com. Cartridge yield ● Visit www
  • HP DeskJet Plus 4100 | User Guide - Page 113
    installed and used in accordance with the instructions, may cause harmful interference to radio communications . ● Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ● HP may void the user's authority to operate the equipment. ENWW
  • HP DeskJet Plus 4100 | User Guide - Page 114
    received, including interference that may cause undesired operation. Power cord instructions Make sure your power source is adequate for the product full Declaration of Conformity can be found at the following website: www.hp.eu/certificates (Search with the product model name or its Regulatory
  • HP DeskJet Plus 4100 | User Guide - Page 115
    this WLAN application outdoor might lead to interference issues with existing radio services. Visual display workplaces statement for Germany GS-Erklärung (Deutschland) conformity Declaration of conformity can be found at www.hp.eu/certificates. Regulatory wireless statements This section contains
  • HP DeskJet Plus 4100 | User Guide - Page 116
    operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding the
  • HP DeskJet Plus 4100 | User Guide - Page 117
    Notice to users in Taiwan 第十二條 第十四條 ENWW Regulatory notices 111
  • HP DeskJet Plus 4100 | User Guide - Page 118
    materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools EPEAT ● SEPA Ecolabel User Information (China) ● Recycling program ● HP inkjet supplies recycling program ● Power consumption ● China Energy Label for
  • HP DeskJet Plus 4100 | User Guide - Page 119
    Original HP cartridges-it's easy and free with the HP Planet Partners program, available in 47 countries and territories worldwide.2 ● Save paper by printing the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to
  • HP DeskJet Plus 4100 | User Guide - Page 120
    Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/recycle Power consumption HP printing and imaging equipment marked with the ENERGY STAR® logo is certified by
  • HP DeskJet Plus 4100 | User Guide - Page 121
    your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. ENWW Environmental stewardship program 115
  • HP DeskJet Plus 4100 | User Guide - Page 122
    , podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei. Após o uso, as pilhas e/ou baterias dos produtos
  • HP DeskJet Plus 4100 | User Guide - Page 123
    The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯
  • HP DeskJet Plus 4100 | User Guide - Page 124
    Printed circuit board － ◯ ◯ ◯ ◯ ◯ Control panel 墨水匣 ◯ ◯ ◯ ◯ ◯ ◯ Cartridge － ◯ ◯ ◯ ◯ ◯ Scanner support.hp.com To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions
  • HP DeskJet Plus 4100 | User Guide - Page 125
    of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria Battery Take-Back Notice HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.
  • HP DeskJet Plus 4100 | User Guide - Page 126
    120 Appendix A Technical information ENWW
  • HP DeskJet Plus 4100 | User Guide - Page 127
    specifications 105 print specifications 106 scan specifications 106 trays clear paper jams 80 locating 2 paper-width guides 2 troubleshoot feeding 85 troubleshoot embedded web server 38 HP Smart 80 multiple pages are picked 86 paper not picked up from tray 85 paper-feed problems 85 power
  • HP DeskJet Plus 4100 | User Guide - Page 128
    print 94 skewed pages 85 V view network settings 9 W warranty 100 Webscan 70 Windows system requirements 105 122 Index ENWW
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User Guide
HP DeskJet Plus
4100 All-in-One series