HP DeskJet Plus 4100 User Guide - Page 92

Cartridge issues, Identify whether a cartridge has a problem, Fix cartridge problems

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- Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is fit against the left side of the paper. - Load paper into the printer only when it is not printing. ● Multiple pages are being picked up - Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray. - Make sure the input tray is not overloaded with paper. - Make sure the pieces of the loaded paper are not sticking together. - Use HP paper for optimum performance and efficiency. Cartridge issues Identify whether a cartridge has a problem To identify whether a cartridge has a problem, check the status of the Ink Alert light and the corresponding Ink Level icon. For more information, see Control panel error codes and status on page 94. If you get a cartridge problem message from the printer software or the HP Smart app that states at least one of the cartridges has a problem, do the following to identify whether a cartridge has a problem. 1. Remove the black cartridge and then close the cartridge access door. ● If the Ink Level icon for the tri-color cartridge blinks, the tri-color cartridge has a problem. ● If the Ink Level icon for the tri-color cartridge does not blink, the tri-color cartridge does not have a problem. 2. Install the black cartridge back in the printer, remove tri-color cartridge, and then close the cartridge access door. ● If the Ink Level icon for the black cartridge blinks, the black cartridge has a problem. ● If the Ink Level icon for the black cartridge does not blink, the black cartridge does not have a problem. Fix cartridge problems If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the cartridges, verifying the protective piece of plastic tape has been removed from each cartridge, and then reinserting the cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved, replace the cartridges. For information about replacing cartridges, see Replace cartridges on page 58. To clean cartridge contacts CAUTION: The cleaning procedure should take only a few minutes. Make sure that the cartridges are reinstalled in the printer as soon as possible. It is not recommended to leave the cartridges outside the printer longer than 30 minutes. If cartridges are left unprotected outside the printer, their nozzles might dry out and clog up. 1. Check that power is on. 86 Chapter 9 Solve a problem ENWW

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–
Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is fit
against the left side of the paper.
–
Load paper into the printer only when it is not printing.
●
Multiple pages are being picked up
–
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-
width guide does not bend the paper in the input tray.
–
Make sure the input tray is not overloaded with paper.
–
Make sure the pieces of the loaded paper are not sticking together.
–
Use HP paper for optimum performance and efficiency.
Cartridge issues
Identify whether a cartridge has a problem
To identify whether a cartridge has a problem, check the status of the
Ink Alert
light and the corresponding
Ink
Level
icon. For more information, see
Control panel error codes and status
on page
94
.
If you get a cartridge problem message from the printer software or the HP Smart app that states at least one of
the cartridges has a problem, do the following to identify whether a cartridge has a problem.
1.
Remove the black cartridge and then close the cartridge access door.
●
If the
Ink Level
icon for the tri-color cartridge blinks, the tri-color cartridge has a problem.
●
If the
Ink Level
icon for the tri-color cartridge does not blink, the tri-color cartridge does not have a
problem.
2.
Install the black cartridge back in the printer, remove tri-color cartridge, and then close the cartridge access
door.
●
If the
Ink Level
icon for the black cartridge blinks, the black cartridge has a problem.
●
If the
Ink Level
icon for the black cartridge does not blink, the black cartridge does not have a
problem.
Fix cartridge problems
If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the
cartridges, verifying the protective piece of plastic tape has been removed from each cartridge, and then
reinserting the cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved,
replace the cartridges. For information about replacing cartridges, see
Replace cartridges
on page
58
.
To clean cartridge contacts
CAUTION:
The cleaning procedure should take only a few minutes. Make sure that the cartridges are reinstalled
in the printer as soon as possible. It is not recommended to leave the cartridges outside the printer longer than
30 minutes. If cartridges are left unprotected outside the printer, their nozzles might dry out and clog up.
1.
Check that power is on.
86
Chapter 9
Solve a problem
ENWW