HP DeskJet Plus 4100 User Guide - Page 94

Printing issues, Fix problems with not printing (unable to print) - offline

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5. Reinstall the cartridge. 6. Close the cartridge access door. 7. Check if the error message has gone away. If you still receive the error message, turn the printer off, and then on. NOTE: If one cartridge is causing problems, you can remove it and use the single cartridge mode to operate the printer with only one cartridge. Printing issues ● Fix problems with page not printing (unable to print) ● Fix print quality issues Fix problems with page not printing (unable to print) To resolve print issues (Windows) Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try the following in order: 1. Check for error messages from the printer software and resolve them by following the onscreen instructions. 2. If your computer is connected to the printer with a wireless connection, confirm that the connection is working. 3. Verify that the printer is not paused or offline. To verify that the printer is not paused or offline a. Depending upon your operating system, do one of the following: ● Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. ● Windows 7: From the Windows Start menu, click Devices and Printers. b. Either double-click the icon for your printer or right-click the icon for your printer and select See what's printing to open the print queue. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. 4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. Depending upon your operating system, do one of the following: 88 Chapter 9 Solve a problem ENWW

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5.
Reinstall the cartridge.
6.
Close the cartridge access door.
7.
Check if the error message has gone away. If you still receive the error message, turn the printer off, and
then on.
NOTE:
If one cartridge is causing problems, you can remove it and use the single cartridge mode to operate the
printer with only one cartridge.
Printing issues
●
Fix problems with page not printing (unable to print)
●
Fix print quality issues
Fix problems with page not printing (unable to print)
To resolve print issues (Windows)
Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try
the following in order:
1.
Check for error messages from the printer software and resolve them by following the onscreen
instructions.
2.
If your computer is connected to the printer with a wireless connection, confirm that the connection is
working.
3.
Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a.
Depending upon your operating system, do one of the following:
●
Windows 10
: From the Windows
Start
menu, select
Windows System
from the app list, select
Control Panel
, and then click
View devices and printers
under
Hardware and Sound
.
●
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
b.
Either double-click the icon for your printer or right-click the icon for your printer and select
See
what's printing
to open the print queue.
c.
On the
Printer
menu, make sure there are no check marks next to
Pause Printing
or
Use Printer
Offline
.
d.
If you made any changes, try to print again.
4.
Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a.
Depending upon your operating system, do one of the following:
88
Chapter 9
Solve a problem
ENWW