HP Deskjet 6980 User Guide - Macintosh - Page 114

Print cartridge problem message, Printing in ink-backup mode message - black ink light

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Chapter 11 If the Print Cartridge Status light continues to flash, visit HP Technical Support at www.hp.com/support. Print cartridge problem message If you receive a message about a problem with one of the print cartridges, follow these steps: 1. Raise the printer cover and remove the print cartridge that was named in the error message. 2. Reinstall the print cartridge. If the Print Cartridge Status light is not flashing, the problem is solved. If the Print Cartridge Status light is flashing, go to the next step. 3. Manually clean the print cartridge. 4. Reinsert the print cartridge in the printer and close the printer cover. If the Print Cartridge Status light is still flashing, the print cartridge is faulty and must be replaced. Note You can print with one print cartridge in ink-backup mode if you do not have a replacement print cartridge available. 5. If the Print Cartridge Status light continues to flash after replacing the print cartridge, visit HP Technical Support at www.hp.com/support. Printing in ink-backup mode message When the printer detects that only one print cartridge is installed, ink-backup mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of printouts. If you receive the ink-backup mode message and two print cartridges are installed in the printer, verify that the plastic tape has been removed from each print cartridge. When the protective piece of plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed. 1 Remove plastic tape Print cartridge is in the wrong slot message If you receive this error message, the print cartridge is installed in the wrong side of the print cartridge cradle. Always install the tri-color print cartridge in the left print cartridge cradle compartment. Install the black or photo print cartridge in the right print cartridge cradle compartment. 112 HP Deskjet 6980 series

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If the Print Cartridge Status light continues to flash, visit HP Technical Support at
www.hp.com/support
.
Print cartridge problem message
If you receive a message about a problem with one of the print cartridges, follow these
steps:
1.
Raise the printer cover and remove the print cartridge that was named in the error
message.
2.
Reinstall
the print cartridge.
If the Print Cartridge Status light is not flashing, the problem is solved.
If the Print Cartridge Status light is flashing, go to the next step.
3.
Manually clean
the print cartridge.
4.
Reinsert the print cartridge in the printer and close the printer cover.
If the Print Cartridge Status light is still flashing, the print cartridge is faulty and must
be
replaced
.
Note
You can print with one print cartridge in
ink-backup mode
if you do not
have a replacement print cartridge available.
5.
If the Print Cartridge Status light continues to flash after replacing the print cartridge,
visit HP Technical Support at
www.hp.com/support
.
Printing in ink-backup mode message
When the printer detects that only one print cartridge is installed, ink-backup mode is
initiated. This printing mode lets you print with a single print cartridge, but it slows the
printer and affects the quality of printouts.
If you receive the ink-backup mode message and two print cartridges are installed in the
printer, verify that the plastic tape has been removed from each print cartridge. When
the protective piece of plastic tape covers the print cartridge contacts, the printer cannot
detect that the print cartridge is installed.
1
Remove plastic tape
Print cartridge is in the wrong slot message
If you receive this error message, the print cartridge is installed in the wrong side of the
print cartridge cradle.
Always install the tri-color print cartridge in the
left
print cartridge cradle compartment.
Install the black or photo print cartridge in the
right
print cartridge cradle compartment.
Chapter 11
112
HP Deskjet 6980 series