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HP Deskjet 6980 User Guide - Macintosh - Page 43

Reset the printer to the factory default settings - troubleshooting guide

UPC - 882780129580

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Parameter Device Address Device Name Passkey Visibility Security Tray Select Reset Bluetooth Description The hardware address of the Bluetooth device. Note You cannot change this address. If the Bluetooth device is not plugged into the printer, the message There is no Bluetooth Device present is displayed. The device name assigned to the printer so that other Bluetooth devices can identify it. A value that the user must enter in order to print using Bluetooth. Shows whether or not the printer is visible to other Bluetooth devices that are within range. ● Visible to all: Any Bluetooth device within range can print to the printer. ● Not visible: Only Bluetooth devices that have stored the device address of the printer can print to it. The level of security set for the printer connected by Bluetooth. ● High: The printer requires a passkey from the Bluetooth device before allowing the device to send a print job to it. ● Low: The printer does not require a passkey. Any Bluetooth device within range can print to it. Note If the optional 250-Sheet Plain Paper Tray Accessory is not installed, the Tray Select options will not appear. ● Upper Tray: Selects the upper tray as the paper source. ● Lower Tray: Selects the lower tray as the paper source. Resets the printer's Bluetooth settings to the factory default settings. ● Yes, reset Bluetooth: Resets Bluetooth to factory default settings. ● No: Settings remain as they are. Reset the printer to the factory default settings After the printer is configured for a network, its configuration settings are saved in its memory. Resetting the printer to its factory default settings will clear all the settings from the printer's memory for the network. This should only be done as a last resort when troubleshooting the printer. User's guide 41

Section	Page
Contents	3
Welcome	6
Special features	7
Get started	8
Printer features	8
Buttons and lights	10
Paper trays	12
Photo/envelope feeder	14
Print cartridges	17
Ink-backup mode	18
Automatic paper-type sensor	19
Connect to the printer	20
USB	20
Wireless networking	21
Wireless networking basics	21
Wireless network examples	25
Wireless profiles	26
Network name (SSID)	27
Wireless security	29
Authentication and encryption	30
Wi-Fi Protected Access (WPA)	32
Wired equivalent privacy (WEP)	33
Open system	34
SecureEasySetup button	34
Wireless Status light	35
Report Page button	36
Network light	36
Wireless radio	36
HP Report page	38
Embedded Web server (EWS)	41
Configure Bluetooth settings on a network printer	42
Reset the printer to the factory default settings	43
Networking glossary	44
Wired Ethernet networking	48
Ethernet basics	49
What you need for a wired network	50
Ethernet network examples	51
Install the printer on an Ethernet network	52
Connect the printer to an Ethernet network	52
Install the printer software	53
Ethernet lights	54
Bluetooth wireless printing	55
Connect the HP Bluetooth Wireless Printer Adapter to the printer	56
Configure Bluetooth settings	56
Print photos	59
Print borderless photos	59
Print photos with a border	61
HP Real Life technologies	62
Photo print cartridge	63
Maximum dpi	64
Color options	64
Advanced color management	65
Gray photo print cartridge	65
Print black-and-white photos	66
Store and handle photo paper	66
Save money when printing photos	67
Print photos from a digital camera	68
Use a PictBridge camera	68
PictBridge printing	68
Use a Bluetooth camera phone	70
Print other documents	71
E-mail	71
Letters	72
Documents	73
Envelopes	74
Brochures	75
Greeting cards	76
Postcards	77
Transparencies	78
Labels	79
Index cards and other small media	80
Iron-on transfers	81
Banners	82
CD/DVD tattoos	83
Printing tips	85
General everyday printing	85
Presentation printing	85
Select a print quality	85
Set the page order	86
Print collated copies	86
Print multiple pages on a single sheet of paper	86
Select a paper type	87
Select a paper source	87
Automatic two-sided printing	88
Resize a document	89
Printer software	90
Print settings	90
Page Setup dialog box	90
Print dialog box	90
Manage the printer (Mac OS X 10.3 and later)	91
Manage the printer (Mac OS X 10.2)	91
View and change the status of a print job (Mac OS X 10.3 and later)	92
View and change the status of a print job (Mac OS X 10.2)	92
Maintenance	94
Install print cartridges	94
Set the auto-off feature	97
Align the print cartridges	97
Calibrate color	98
Automatically clean print cartridges	98
Print a test page	98
View estimated ink levels	98
Maintain the printer body	99
Remove ink from your skin and clothing	99
Manually clean print cartridges	99
Maintain print cartridges	100
Store print cartridges	100
HP Printer Utility	101
Open the HP Printer Utility	102
Mac OS X 10.3 and later	102
Mac OS X 10.2	102
HP Printer Utility panes	102
Troubleshooting	103
Ethernet problems	103
Wireless communication problems	105
Printer does not print	109
Paper jam	110
Paper problems	111
Printer prints on multiple sheets at once	112
Paper mismatch	112
Printer is stalled	112
Print cartridge problems	113
Photos do not print correctly	115
Part of the photo is faded	116
PictBridge problems	117
Bluetooth printing problems	118
Banners do not print correctly	119
Print quality is poor	119
Too much or too little ink appears on the page	121
Document is misprinted	121
Problems with borderless documents	121
Part of the photo is faded	123
Photo has an unwanted border	124
Error messages	125
Out-of-paper message	126
Printer lights are on or flashing	126
Document prints slowly	128
If you continue to have problems	129
HP support process	129
Accessories	130
Automatic Two-Sided Printing Accessory (duplexer)	130
Install the duplexer	131
Automatic two-sided printing	131
Automatic two-sided printing problems	132
Automatic Two-Sided Printing Accessory specifications	134
250-Sheet Plain Paper Tray	135
Install the 250-Sheet Plain Paper Tray Accessory	135
Load the 250-Sheet Plain Paper Tray Accessory	136
Use the 250-Sheet Plain Paper Tray Accessory	138
250-Sheet Plain Paper Tray Accessory specifications	139
Auto Two-Sided Print Accessory with Small Paper Tray	139
Install the Auto Two-Sided Print Accessory with Small Paper Tray	140
Print postcards	141
Use the Auto Two-Sided Print Accessory with Small Paper Tray when printing from a digital camera	142
Print small photos	143
Print envelopes	144
Problems with the Auto Two-Sided Print Accessory with Small Paper Tray	146
Auto Two-Sided Print Accessory with Small Paper Tray specifications	148
Supplies	150
Paper	150
USB cables	150
Accessories	150
Specifications	151
Printer specifications	151
Environmental information	152
Environmental statement	152
Reduction and elimination	152
Recycling	152
Recycling information for the European Union	153
Energy consumption	153