Home » HP Manuals » Multifunction Devices » HP ENVY Photo 7800 » Manual Viewer

HP ENVY Photo 7800 User Guide - Page 142

Solve paper-feed problems, Paper is not picked up from a tray, s are skewing

Add to My Manuals
Save this manual to your list of manuals

Page 142 highlights

● Do not mix different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. ● Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the paper-width guides do not bend the paper in the input tray. ● Do not force paper too far inside the input tray. ● If you are printing on both sides of a page, do not print highly saturated images on light weight paper. ● Use paper types that are recommended for the printer. ● If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper. Do not load paper when the printer is printing. Solve paper-feed problems What kind of problem are you having? ● Paper is not picked up from a tray ● Make sure paper is loaded in the tray. For more information, see Load paper. Fan the paper before loading. ● Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug, but not tight, against the stack. ● Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height indicated by one or more label on the side or paper-width guide of the input tray. ● Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. ● Pages are skewing ● Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull out the input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly. ● Load paper into the printer only when it is not printing. ● Multiple pages are being picked up ● Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper-width guides are snug, but not tight, against the stack. ● Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height indicated by one or more label on the side or paper-width guide of the input tray. ● Make sure the tray is not overloaded with paper. ● Use HP paper for optimum performance and efficiency. 136 Chapter 10 Solve a problem ENWW

Section	Page
How do I?	7
Get started	8
Accessibility	9
HP EcoSolutions (HP and the Environment)	10
Manage Power	10
Sleep mode	10
Auto- off	11
Schedule On and Off	11
Quiet Mode	12
Optimize Printing Supplies	13
Printer parts	14
Printing supplies area	15
Control panel and status lights	17
Overview of buttons and lights	17
Control panel display icons	17
Change printer settings	19
Dashboard	19
Paper basics	21
Recommended papers for printing	21
Order HP paper supplies	22
Tips for selecting and using paper	22
Load paper	24
Load original	30
Update the printer	31
Open the HP printer software (Windows)	32
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device	33
Turn the printer off	34
Print	35
Print using the HP Smart app	36
Print documents using HP printer software	37
Print photos using HP printer software	38
Print on envelopes	40
Print on both sides (duplexing)	42
Print using the maximum dpi	43
Print from apps on mobile devices	45
Print from apps on mobile devices	45
Access printer features and troubleshooting information from mobile devices	45
Tips for successful printing	46
Copy and scan	49
Copy	50
Scan	51
Scan using the HP Smart app	51
Scan from a Windows 10 device	51
Scan from an Android or iOS device	53
Scan using HP printer software	53
Scan to a computer	53
Scan to email	54
Scan documents as editable text	55
Scan documents as editable text	55
Guidelines for scanning documents as editable text	56
Create a new scan shortcut (Windows)	57
Change scan settings (Windows)	57
Scan from the printer control panel	58
Scan to a computer	58
Scan to a memory device	58
Scan using Webscan	59
Tips for copy and scan success	60
Fax	61
Send a fax	62
Send a standard fax	62
Send a standard fax from the computer	62
Send a fax from a phone	63
Send a fax using monitor dialing	64
Send a fax using printer memory	64
Send a fax to multiple recipients	65
Send a fax in Error Correction Mode	65
Receive a fax	67
Receive a fax manually	67
Set up backup fax	67
Reprint received faxes from memory	68
Forward faxes to another number	69
Set automatic reduction for incoming faxes	69
Block unwanted fax numbers	69
Set up phone book contacts	71
Create and edit a phone book contact	71
Create and edit a group phone book contact	71
Delete phone book contacts	72
Change fax settings	73
Configure the fax header	73
Set the answer mode (Auto answer)	73
Set the number of rings before answering	74
Change the answer ring pattern for distinctive ring	74
Set the dial type	75
Set the redial options	75
Set the fax speed	75
Set the fax sound volume	76
Fax and digital phone services	77
Fax on Voice over Internet Protocol	78
Use reports	79
Print fax confirmation reports	79
Print fax error reports	80
Print and view the fax log	80
Clear the fax log	81
Print the details of the last fax transaction	81
Print a Caller ID Report	81
View the Call History	81
Additional fax setup	83
Set up faxing (parallel phone systems)	83
Select the correct fax setup for your home or office	84
Case A: Separate fax line (no voice calls received)	86
Case B: Set up the printer with DSL	86
Case C: Set up the printer with a PBX phone system or an ISDN line	87
Case D: Fax with a distinctive ring service on the same line	88
Case E: Shared voice/fax line	89
Case F: Shared voice/fax line with voice mail	90
Case G: Fax line shared with computer modem (no voice calls received)	91
Set up the printer with a computer dial-up modem	91
Set up the printer with a computer DSL/ADSL modem	92
Case H: Shared voice/fax line with computer modem	93
Shared voice/fax with computer dial-up modem	93
Shared voice/fax with computer DSL/ADSL modem	95
Case I: Shared voice/fax line with answering machine	96
Case J: Shared voice/fax line with computer modem and answering machine	97
Shared voice/fax line with computer dial-up modem and answering machine	98
Shared voice/fax line with computer DSL/ADSL modem and answering machine	99
Case K: Shared voice/fax line with computer dial-up modem and voice mail	101
Test fax setup	102
Web Services	104
What are Web Services?	105
Set up Web Services	106
Use Web Services	108
HP ePrint	108
Printer apps	108
Remove Web Services	110
Work with cartridges	111
Information on cartridges and the printhead	112
Check the estimated ink levels	113
Replace the cartridges	114
Order cartridges	116
Use single-cartridge mode	117
Store printing supplies	118
Cartridge warranty information	119
Network setup	120
Set up the printer for wireless communication	121
Before you begin	121
Set up the printer on your wireless network	121
Change the connection type	122
Test the wireless connection	123
Turn on or off the wireless capability of the printer	124
Change network settings	125
Use Wi-Fi Direct	127
Printer management tools	130
The HP Smart app	131
Toolbox (Windows)	132
HP Utility (OS X and macOS)	133
Embedded web server	134
About cookies	134
Open the embedded web server	134
Embedded web server cannot be opened	135
Solve a problem	137
Jams and paper-feed issues	138
Clear a paper jam	138
Read general instructions in the Help for clearing paper jams	138
Clear a print carriage jam	141
Read general instructions in the Help for clearing a print carriage jams	141
Learn how to avoid paper jams	141
Solve paper-feed problems	142
Cartridge issues	143
Printing issues	145
Fix problems with page not printing (unable to print)	145
Read general instructions in the Help for unable to print issues	145
Fix print quality issues	149
Read general instructions in the Help for resolving print quality issues	149
Copy issues	154
Scan issues	155
Fax issues	156
Run the fax test	156
What to do if the fax test failed	156
Troubleshoot fax problems	160
Read general instructions in the Help for specific fax problems	160
The display always shows Phone Off Hook	160
The printer is having problems sending and receiving faxes	160
The printer cannot receive faxes, but can send faxes	162
The printer cannot send faxes, but can receive faxes	163
Fax tones are recorded on my answering machine	163
Network and connection issues	164
Fix wireless connection	164
Find network settings for wireless connection	164
Fix Wi-Fi Direct connection	164
Fix Ethernet connection	165
Printer hardware issues	166
Get help from the printer control panel	167
Get help from the HP Smart app	168
Understand printer reports	169
Printer status report	169
Network configuration report	169
Print quality report	169
Web Services information page	170
Solve problems using Web Services	171
Maintain the printer	172
Clean the scanner glass	172
Clean the exterior	173
Clean the document feeder	173
Restore original factory defaults and settings	175
HP support	177
Technical information	179
HP Company notices	180
Specifications	181
System requirements	181
Environmental specifications	181
Print specifications	181
Scan specifications	181
Copy specifications	182
Cartridge yield	182
Print resolution	182
Regulatory notices	183
Regulatory model identification number	183
FCC statement	183
Notice to users in Korea	184
VCCI (Class B) compliance statement for users in Japan	184
Notice to users in Japan about the power cord	184
Noise emission statement for Germany	184
European Union Regulatory Notice	184
Products with wireless functionality	185
European telephone network declaration (Modem/Fax)	185
Visual display workplaces statement for Germany	185
Notice to users of the U.S. telephone network: FCC requirements	186
Notice to users of the Canadian telephone network	187
Notice to users of the German telephone network	187
Australia wired fax statement	187
Declaration of conformity	188
Regulatory information for wireless products	189
Exposure to radio frequency radiation	190
Notice to users in Canada (5 GHz)	190
Notice to users in Canada	190
Notice to users in Taiwan	191
Notice to users in Japan	191
Notice to users in Korea	191
Notice to users in Serbia (5 GHz)	191
Notice to users in Taiwan (5 GHz)	191
Notice to users in Thailand (5 GHz)	192
Environmental product stewardship program	193
Eco-Tips	193
European Union Commission Regulation 1275/2008	193
Paper	194
Plastics	194
Safety data sheets	194
Recycling program	194
HP inkjet supplies recycling program	194
Power consumption	194
Disposal of waste equipment by users	195
Chemical substances	195
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	196
EPEAT	196
Battery disposal in Taiwan	197
European Union Battery Directive	197
California Perchlorate Material Notice	197
The Table of Hazardous Substances/Elements and their Content (China)	198
SEPA Ecolabel User Information (China)	198
China Energy Label for Printer, Fax and Copier	198

Match case Limit results 1 per page

●

Do not mix

diﬀerent

paper types and paper sizes in the input tray; the entire stack of paper in the input

tray must be the same size and type.

●

Adjust the paper-width guides in the input tray to

ﬁt

snugly against all paper. Make sure the paper-width

guides do not bend the paper in the input tray.

●

Do not force paper too far inside the input tray.

●

If you are printing on both sides of a page, do not print highly saturated images on light weight paper.

●

Use paper types that are recommended for the printer.

●

If the printer is about to run out of paper, allow the printer to run out of paper

ﬁrst,

and then add paper.

Do not load paper when the printer is printing.

Solve paper-feed problems

What kind of problem are you having?

●

Paper is not picked up from a tray

●

Make sure paper is loaded in the tray. For more information, see

Load paper

. Fan the paper before

●

Make sure the paper-width guides are set to the correct markings in the tray for the paper size you

are loading. Also make sure the paper guides are snug, but not tight, against the stack.

●

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the

input tray, and does not exceed the stack height indicated by one or more label on the side or

paper-width guide of the input tray.

●

Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the

curl.

●

Pages are skewing

●

Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull

out the input tray from the printer and reload the paper correctly, making sure that the paper

guides are aligned correctly.

●

Load paper into the printer only when it is not printing.

●

Multiple pages are being picked up

●

Make sure the paper-width guides are set to the correct markings in the tray for the paper size you

are loading. Also make sure the paper-width guides are snug, but not tight, against the stack.

●

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the

input tray, and does not exceed the stack height indicated by one or more label on the side or

paper-width guide of the input tray.

●

Make sure the tray is not overloaded with paper.

●

Use HP paper for optimum performance and

eﬀiciency.

136

Chapter 10

Solve a problem

ENWW