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HP ENVY Photo 7800 User Guide - Page 159

The Dial Tone Detection test failed, Dial Tone Detection Test

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The "Dial Tone Detection" test failed ● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. ● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. ● If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX) systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try sending or receiving a test fax. ● Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. ● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line. The "Fax Line Condition" test failed ● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. ● Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. ● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. ● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. ENWW Fax issues 153

Section	Page
How do I?	7
Get started	8
Accessibility	9
HP EcoSolutions (HP and the Environment)	10
Manage Power	10
Sleep mode	10
Auto- off	11
Schedule On and Off	11
Quiet Mode	12
Optimize Printing Supplies	13
Printer parts	14
Printing supplies area	15
Control panel and status lights	17
Overview of buttons and lights	17
Control panel display icons	17
Change printer settings	19
Dashboard	19
Paper basics	21
Recommended papers for printing	21
Order HP paper supplies	22
Tips for selecting and using paper	22
Load paper	24
Load original	30
Update the printer	31
Open the HP printer software (Windows)	32
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device	33
Turn the printer off	34
Print	35
Print using the HP Smart app	36
Print documents using HP printer software	37
Print photos using HP printer software	38
Print on envelopes	40
Print on both sides (duplexing)	42
Print using the maximum dpi	43
Print from apps on mobile devices	45
Print from apps on mobile devices	45
Access printer features and troubleshooting information from mobile devices	45
Tips for successful printing	46
Copy and scan	49
Copy	50
Scan	51
Scan using the HP Smart app	51
Scan from a Windows 10 device	51
Scan from an Android or iOS device	53
Scan using HP printer software	53
Scan to a computer	53
Scan to email	54
Scan documents as editable text	55
Scan documents as editable text	55
Guidelines for scanning documents as editable text	56
Create a new scan shortcut (Windows)	57
Change scan settings (Windows)	57
Scan from the printer control panel	58
Scan to a computer	58
Scan to a memory device	58
Scan using Webscan	59
Tips for copy and scan success	60
Fax	61
Send a fax	62
Send a standard fax	62
Send a standard fax from the computer	62
Send a fax from a phone	63
Send a fax using monitor dialing	64
Send a fax using printer memory	64
Send a fax to multiple recipients	65
Send a fax in Error Correction Mode	65
Receive a fax	67
Receive a fax manually	67
Set up backup fax	67
Reprint received faxes from memory	68
Forward faxes to another number	69
Set automatic reduction for incoming faxes	69
Block unwanted fax numbers	69
Set up phone book contacts	71
Create and edit a phone book contact	71
Create and edit a group phone book contact	71
Delete phone book contacts	72
Change fax settings	73
Configure the fax header	73
Set the answer mode (Auto answer)	73
Set the number of rings before answering	74
Change the answer ring pattern for distinctive ring	74
Set the dial type	75
Set the redial options	75
Set the fax speed	75
Set the fax sound volume	76
Fax and digital phone services	77
Fax on Voice over Internet Protocol	78
Use reports	79
Print fax confirmation reports	79
Print fax error reports	80
Print and view the fax log	80
Clear the fax log	81
Print the details of the last fax transaction	81
Print a Caller ID Report	81
View the Call History	81
Additional fax setup	83
Set up faxing (parallel phone systems)	83
Select the correct fax setup for your home or office	84
Case A: Separate fax line (no voice calls received)	86
Case B: Set up the printer with DSL	86
Case C: Set up the printer with a PBX phone system or an ISDN line	87
Case D: Fax with a distinctive ring service on the same line	88
Case E: Shared voice/fax line	89
Case F: Shared voice/fax line with voice mail	90
Case G: Fax line shared with computer modem (no voice calls received)	91
Set up the printer with a computer dial-up modem	91
Set up the printer with a computer DSL/ADSL modem	92
Case H: Shared voice/fax line with computer modem	93
Shared voice/fax with computer dial-up modem	93
Shared voice/fax with computer DSL/ADSL modem	95
Case I: Shared voice/fax line with answering machine	96
Case J: Shared voice/fax line with computer modem and answering machine	97
Shared voice/fax line with computer dial-up modem and answering machine	98
Shared voice/fax line with computer DSL/ADSL modem and answering machine	99
Case K: Shared voice/fax line with computer dial-up modem and voice mail	101
Test fax setup	102
Web Services	104
What are Web Services?	105
Set up Web Services	106
Use Web Services	108
HP ePrint	108
Printer apps	108
Remove Web Services	110
Work with cartridges	111
Information on cartridges and the printhead	112
Check the estimated ink levels	113
Replace the cartridges	114
Order cartridges	116
Use single-cartridge mode	117
Store printing supplies	118
Cartridge warranty information	119
Network setup	120
Set up the printer for wireless communication	121
Before you begin	121
Set up the printer on your wireless network	121
Change the connection type	122
Test the wireless connection	123
Turn on or off the wireless capability of the printer	124
Change network settings	125
Use Wi-Fi Direct	127
Printer management tools	130
The HP Smart app	131
Toolbox (Windows)	132
HP Utility (OS X and macOS)	133
Embedded web server	134
About cookies	134
Open the embedded web server	134
Embedded web server cannot be opened	135
Solve a problem	137
Jams and paper-feed issues	138
Clear a paper jam	138
Read general instructions in the Help for clearing paper jams	138
Clear a print carriage jam	141
Read general instructions in the Help for clearing a print carriage jams	141
Learn how to avoid paper jams	141
Solve paper-feed problems	142
Cartridge issues	143
Printing issues	145
Fix problems with page not printing (unable to print)	145
Read general instructions in the Help for unable to print issues	145
Fix print quality issues	149
Read general instructions in the Help for resolving print quality issues	149
Copy issues	154
Scan issues	155
Fax issues	156
Run the fax test	156
What to do if the fax test failed	156
Troubleshoot fax problems	160
Read general instructions in the Help for specific fax problems	160
The display always shows Phone Off Hook	160
The printer is having problems sending and receiving faxes	160
The printer cannot receive faxes, but can send faxes	162
The printer cannot send faxes, but can receive faxes	163
Fax tones are recorded on my answering machine	163
Network and connection issues	164
Fix wireless connection	164
Find network settings for wireless connection	164
Fix Wi-Fi Direct connection	164
Fix Ethernet connection	165
Printer hardware issues	166
Get help from the printer control panel	167
Get help from the HP Smart app	168
Understand printer reports	169
Printer status report	169
Network configuration report	169
Print quality report	169
Web Services information page	170
Solve problems using Web Services	171
Maintain the printer	172
Clean the scanner glass	172
Clean the exterior	173
Clean the document feeder	173
Restore original factory defaults and settings	175
HP support	177
Technical information	179
HP Company notices	180
Specifications	181
System requirements	181
Environmental specifications	181
Print specifications	181
Scan specifications	181
Copy specifications	182
Cartridge yield	182
Print resolution	182
Regulatory notices	183
Regulatory model identification number	183
FCC statement	183
Notice to users in Korea	184
VCCI (Class B) compliance statement for users in Japan	184
Notice to users in Japan about the power cord	184
Noise emission statement for Germany	184
European Union Regulatory Notice	184
Products with wireless functionality	185
European telephone network declaration (Modem/Fax)	185
Visual display workplaces statement for Germany	185
Notice to users of the U.S. telephone network: FCC requirements	186
Notice to users of the Canadian telephone network	187
Notice to users of the German telephone network	187
Australia wired fax statement	187
Declaration of conformity	188
Regulatory information for wireless products	189
Exposure to radio frequency radiation	190
Notice to users in Canada (5 GHz)	190
Notice to users in Canada	190
Notice to users in Taiwan	191
Notice to users in Japan	191
Notice to users in Korea	191
Notice to users in Serbia (5 GHz)	191
Notice to users in Taiwan (5 GHz)	191
Notice to users in Thailand (5 GHz)	192
Environmental product stewardship program	193
Eco-Tips	193
European Union Commission Regulation 1275/2008	193
Paper	194
Plastics	194
Safety data sheets	194
Recycling program	194
HP inkjet supplies recycling program	194
Power consumption	194
Disposal of waste equipment by users	195
Chemical substances	195
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	196
EPEAT	196
Battery disposal in Taiwan	197
European Union Battery Directive	197
California Perchlorate Material Notice	197
The Table of Hazardous Substances/Elements and their Content (China)	198
SEPA Ecolabel User Information (China)	198
China Energy Label for Printer, Fax and Copier	198

Match case Limit results 1 per page

The "Dial Tone Detection" test failed

●

Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To

ﬁnd

out if other equipment is causing a problem, disconnect everything from the phone line, and then run

the test again. If the

Dial Tone Detection Test

passes without the other equipment, then one or more

pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test

each time, until you identify which piece of equipment is causing the problem.

●

Try connecting a working phone and phone cord to the telephone wall jack that you are using for the

printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and

have them check the line.

●

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that

plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the

telephone wall jack.

●

If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX)

systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try

sending or receiving a test fax.

●

Check to make sure the country/region setting is set appropriately for your country/region. If the

country/region setting is not set or is set incorrectly, the test might fail and you might have problems

sending and receiving faxes.

●

Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check

if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do

not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the

printer to an analog phone line and try sending or receiving a fax.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready

for faxing. If the

Dial Tone Detection

test continues to fail, contact your telephone company and have them

check the phone line.

The "Fax Line Condition" test failed

●

Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check

if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do

not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the

printer to an analog phone line and try sending or receiving a fax.

●

Check the connection between the telephone wall jack and the printer to make sure the phone cord is

secure.

●

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

●

Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To

ﬁnd

out if other equipment is causing a problem, disconnect everything from the phone line, and then run

the test again.

ENWW

Fax issues

153