HP Integrity Superdome 2 8/16 HP Smart Update Manager 5.3 User Guide - Page 4

Using scripts to deploy updates, Advanced topics, Troubleshooting

Page 4 highlights

Generating and viewing reports 30 Generating a Report...30 Viewing a report...30 3 Using scripts to deploy updates 31 Command-line interface...31 Command-line syntax...31 Switch update commands 31 Command-line arguments 33 Component configuration for Windows components only 40 Command-line examples...40 Return codes...41 Windows smart-component return codes 42 Linux smart-component return codes 42 Linux RPM return codes...43 Input files...43 Input file format and rules...44 File encoding...44 Error reporting...44 Input file parameters...45 Reports...55 Downloading HP SUM and components from the SDR 55 4 Advanced topics 57 Configuring IPv6 networks...57 Configuring IPv6 for Windows Server 2003 57 Configuring IPv6 for Windows Server 2008 58 Configuring IPv6 for Linux 58 Network ports used by HP SUM 59 5 Troubleshooting 61 Installation issues...61 Components do not appear on the Select Items to Install screen or do not deploy from the silent console mode...61 Collecting trace directories 61 The Update returned an error message appears 63 Installation failed when installing Linux RPMs 63 Discovery and connection issues 63 The connection error or Discovery Failed message appears 63 Troubleshooting connection errors 63 HP SUM stalls during discovery 64 The Unable to Access Host message appears 64 Configuring firewall settings 64 A Microsoft Windows Security Alert appears 64 Configuring Windows firewall settings 64 HP SUM fails on Windows hosts due to McAfee firewalls 65 IPv6 network issues...66 Troubleshooting HP SUM in IPv6 Windows Server 2003 environment 67 Troubleshooting HP SUM in IPv6 Windows Server 2008 environment 67 Troubleshooting HP SUM in IPv6 Red Hat and Novell SUSE-based Linux environments 68 Operation issues...68 HP SUM stalls during boot 68 HP SUM connection is lost during iLO or NIC firmware update 68 The user-specified reboot message does not appear when using a Japanese character set on a Linux operating system...69 4 Contents

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Generating and viewing reports
...............................................................................................
30
Generating a Report
..........................................................................................................
30
Viewing a report
................................................................................................................
30
3 Using scripts to deploy updates
..................................................................
31
Command-line interface
...........................................................................................................
31
Command-line syntax
.........................................................................................................
31
Switch update commands
...............................................................................................
31
Command-line arguments
...................................................................................................
33
Component configuration for Windows components only
........................................................
40
Command-line examples
.....................................................................................................
40
Return codes
.....................................................................................................................
41
Windows smart-component return codes
...............................................................................
42
Linux smart-component return codes
.....................................................................................
42
Linux RPM return codes
.......................................................................................................
43
Input files
...............................................................................................................................
43
Input file format and rules
....................................................................................................
44
File encoding
....................................................................................................................
44
Error reporting
...................................................................................................................
44
Input file parameters
...........................................................................................................
45
Reports
..................................................................................................................................
55
Downloading HP SUM and components from the SDR
.................................................................
55
4 Advanced topics
......................................................................................
57
Configuring IPv6 networks
.......................................................................................................
57
Configuring IPv6 for Windows Server 2003
..........................................................................
57
Configuring IPv6 for Windows Server 2008
..........................................................................
58
Configuring IPv6 for Linux
...................................................................................................
58
Network ports used by HP SUM
...............................................................................................
59
5 Troubleshooting
........................................................................................
61
Installation issues
....................................................................................................................
61
Components do not appear on the Select Items to Install screen or do not deploy from the silent
console mode
....................................................................................................................
61
Collecting trace directories
.............................................................................................
61
The Update returned an error message appears
.....................................................................
63
Installation failed when installing Linux RPMs
.........................................................................
63
Discovery and connection issues
...............................................................................................
63
The connection error or Discovery Failed message appears
.....................................................
63
Troubleshooting connection errors
....................................................................................
63
HP SUM stalls during discovery
...........................................................................................
64
The Unable to Access Host message appears
........................................................................
64
Configuring firewall settings
............................................................................................
64
A Microsoft Windows Security Alert appears
.........................................................................
64
Configuring Windows firewall settings
.............................................................................
64
HP SUM fails on Windows hosts due to McAfee firewalls
........................................................
65
IPv6 network issues
.................................................................................................................
66
Troubleshooting HP SUM in IPv6 Windows Server 2003 environment
.......................................
67
Troubleshooting HP SUM in IPv6 Windows Server 2008 environment
.......................................
67
Troubleshooting HP SUM in IPv6 Red Hat and Novell SUSE-based Linux environments
.................
68
Operation issues
....................................................................................................................
68
HP SUM stalls during boot
..................................................................................................
68
HP SUM connection is lost during iLO or NIC firmware update
................................................
68
The user-specified reboot message does not appear when using a Japanese character set on a
Linux operating system
........................................................................................................
69
4
Contents