HP Integrity Superdome 2 8/16 HP Smart Update Manager 5.3 User Guide - Page 71

Support and other resources, Information to collect before contacting HP, How to contact HP

Get HP Integrity Superdome 2 8/16 PDF manuals and user guides View all HP Integrity Superdome 2 8/16 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 71 highlights

6 Support and other resources Information to collect before contacting HP Be sure to have the following information available before you contact HP: • Active Health System log (HP ProLiant Gen8 servers only) Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website: http://www.hp.com/go/ilo/docs • OA SHOW ALL report (for HP BladeSystem products only) For information on obtaining the OA SHOW ALL report, see: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en& cc=us&objectID=c02843807 • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level How to contact HP Use the following methods to contact HP technical support: • See the Contact HP worldwide website: http://www.hp.com/go/assistance • Use the Contact HP link on the HP Support Center website: http://www.hp.com/go/hpsc • In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored. Subscription service HP recommends that you register your product at the Subscriber's Choice for Business website: http://www.hp.com/country/us/en/contact_us.html After registering, you will receive email notification of product enhancements, new driver versions, firmware updates, and other product resources. Information to collect before contacting HP 71

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
6 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
•
Active Health System log (HP ProLiant Gen8 servers only)
Download and have available an Active Health System log for 3 days before the failure was
detected. For more information, see the
HP iLO 4 User Guide
or
HP Intelligent Provisioning
User Guide
on the HP website:
h
t
tp://w
w
w
.hp
.co
m/go/ilo/doc
s
•
OA SHOW ALL report (for HP BladeSystem products only)
For information on obtaining the OA SHOW ALL report, see:
h
t
tp://h20000.w
w
w2
.hp
.co
m/b
i
zsu
ppo
r
t/T
ec
hSu
ppo
r
t/Doc
ume
n
t
.js
p?lang=e
n&
cc=u
s&ob
j
ec
tI
D=c0
2
8
4
3
8
0
7
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
How to contact HP
Use the following methods to contact HP technical support:
•
See the Contact HP worldwide website:
h
t
tp://w
w
w
.hp
.co
m/go/a
s
sis
t
ance
•
Use the
Contact HP
link on the HP Support Center website:
h
t
tp://w
w
w
.hp
.co
m/go/hp
s
c
•
In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
h
t
tp://w
w
w
.hp
.co
m/co
un
tr
y/u
s/e
n/co
n
t
ac
t_u
s
.h
tml
After registering, you will receive email notification of product enhancements, new driver versions,
firmware updates, and other product resources.
Information to collect before contacting HP
71