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Related information Documents • HP Smart Update Manager Release Notes • HP Service Pack for ProLiant Release Notes • HP Service Pack for ProLiant Server Support Guide • HP ProLiant and Integrity Firmware Management Best Practices Overview • HP ProLiant and Integrity Firmware Management Best Practices Planning Guide • HP ProLiant and Integrity Firmware Management Best Practices Implementer Guide You can find these documents on the SPP documentation page: http://www.hp.com/go/spp/documentation Websites For more information about SPP, see the SPP website: http://www.hp.com/go/spp To download the latest SPP and available hot fixes, see the SPP download page: http://www.hp.com/go/spp/download For information about HP Subscriber's Choice, see the Subscriber's Choice website: http://www.hp.com/go/subscriberschoice For information about HP SUM, see the HP Smart Update Manager User Guide: http://www.hp.com/support/HP_Smart_Update_Manager_UG_en For information on the HP Systems Insight Manager, see the following documents on the HP Systems Insight Manager website: http://www.hp.com/go/hpsim • HP Systems Insight Manager Installation and Configuration Guide for MS Windows • HP Systems Insight Manager User Guide For more information about HP ProLiant Gen8 servers and software see the HP website: http://www.hp.com/go/proliantgen8/docs For information about HP Insight Control Management Software, see the HP website: http://www.hp.com/servers/rdp For information about operating systems supported by HP ProLiant servers, see the operating system support matrices: http://www.hp.com/go/supportos For information about support for updating SATA hard drives in a Modular Smart Array 20/50/60/70 storage enclosure connected to an HP ProLiant server using a Smart Array controller, see the support matrix on the HP StorageWorks Modular Smart Arrays website: http://www.hp.com/go/msa 72 Support and other resources

Section	Page
HP Smart Update Manager User Guide	1
Contents	3
1 Introduction	6
HP SUM overview	6
Deploying HP SUM	7
Running HP SUM	7
Deploying firmware for HP ProLiant servers using the HP Service Pack for ProLiant	9
HP SUM supported firmware for HP ProLiant servers	9
Deploying HP Integrity Smart Update Firmware bundles with HP SUM	10
HP SUM supported firmware for Integrity servers	10
Deployment modes	11
Deployment scenarios	11
Choosing HP SUM or HP SIM	12
Disabling BitLocker to permit firmware updates	12
2 Using the HP SUM GUI	14
Keyboard support	14
Source selections	14
Setting Proxy Server options	15
Using multiple repositories	16
Adding the repository	16
Editing the repository	17
Removing the repository	17
Configuring the components	17
Downloading components for target discovery	18
Setting a schedule to download updates from the web	18
Creating a custom baseline in HP SUM	18
Filtering a custom baseline	19
Saving a custom baseline	19
Updating mixed HP ProLiant and HP Integrity environments	19
Selecting the targets	20
Inter-target dependency	21
Dependency checking	21
Target types	21
Finding and discovering targets	21
Adding a single target	22
Updating VMware firmware	22
Entering target credentials	22
Editing a target	23
Removing a target	23
Managing groups	23
Pending firmware updates for iLO (HP Integrity servers only)	24
Reviewing and installing updates	24
Installing updates	25
Aborting an installation	25
Viewing failed dependencies	26
Selecting bundles	26
Selecting components	27
Selecting devices	27
Viewing firmware details	28
Viewing firmware mismatch details (HP Integrity servers only)	28
Installation options	28
Reboot options	29
Scheduling updates	29
Generating and viewing reports	30
Generating a Report	30
Viewing a report	30
3 Using scripts to deploy updates	31
Command-line interface	31
Command-line syntax	31
Switch update commands	31
Command-line arguments	33
Component configuration for Windows components only	40
Command-line examples	40
Return codes	41
Windows smart-component return codes	42
Linux smart-component return codes	42
Linux RPM return codes	43
Input files	43
Input file format and rules	44
File encoding	44
Error reporting	44
Input file parameters	45
Reports	55
Downloading HP SUM and components from the SDR	55
4 Advanced topics	57
Configuring IPv6 networks	57
Configuring IPv6 for Windows Server 2003	57
Configuring IPv6 for Windows Server 2008	58
Configuring IPv6 for Linux	58
Network ports used by HP SUM	59
5 Troubleshooting	61
Installation issues	61
Components do not appear on the Select Items to Install screen or do not deploy from the silent console mode	61
Collecting trace directories	61
The Update returned an error message appears	63
Installation failed when installing Linux RPMs	63
Discovery and connection issues	63
The connection error or Discovery Failed message appears	63
Troubleshooting connection errors	63
HP SUM stalls during discovery	64
The Unable to Access Host message appears	64
Configuring firewall settings	64
A Microsoft Windows Security Alert appears	64
Configuring Windows firewall settings	64
HP SUM fails on Windows hosts due to McAfee firewalls	65
IPv6 network issues	66
Troubleshooting HP SUM in IPv6 Windows Server 2003 environment	67
Troubleshooting HP SUM in IPv6 Windows Server 2008 environment	67
Troubleshooting HP SUM in IPv6 Red Hat and Novell SUSE-based Linux environments	68
Operation issues	68
HP SUM stalls during boot	68
HP SUM connection is lost during iLO or NIC firmware update	68
The user-specified reboot message does not appear when using a Japanese character set on a Linux operating system	69
Automatic reboot does not occur when using the user-specified reboot message with a Japanese character set on Windows	69
HP SUM stalls when run in a directory path that contains multi-bye characters	69
Microsoft Windows displays a Found new hardware message	69
Non-matching systems error reported when building source Linux RPMs or installing Linux RPMs built from source	69
Linux component version discrepancy for source RPMs	69
No components found in the selected repositories message appears	70
HP SUM prevents an upgrade of Virtual Connect firmware if the VC health is invalid or bad health state.	70
HP ProLiant G6 Server ROM downgrade from 2010.03.30 or later to 2010.03.01 or earlier with HP SUM is not supported	70
For HP ProLiant G2, G5, and G6 servers, after upgrading to the May 2011 (or later) revision of the system ROM, perform special steps if downgrading the system ROM to revisions earlier than May 2011 is required	70
6 Support and other resources	71
Information to collect before contacting HP	71
How to contact HP	71
Subscription service	71
Related information	72
Typographic conventions	73
HP Insight Remote Support software	73
7 Documentation feedback	75
Acronyms and abbreviations	76

Match case Limit results 1 per page

Related information

Documents

•

HP Smart Update Manager Release Notes

•

HP Service Pack for ProLiant Release Notes

•

HP Service Pack for ProLiant Server Support Guide

•

HP ProLiant and Integrity Firmware Management Best Practices Overview

•

HP ProLiant and Integrity Firmware Management Best Practices Planning Guide

•

HP ProLiant and Integrity Firmware Management Best Practices Implementer Guide

You can find these documents on the SPP documentation page:

tp://w

.hp

.co

m/go/s

pp/doc

ume

ati

Websites

For more information about SPP, see the SPP website:

tp://w

.hp

.co

m/go/s

To download the latest SPP and available hot fixes, see the SPP download page:

tp://w

.hp

.co

m/go/s

pp/do

nload

For information about HP Subscriber's Choice, see the Subscriber's Choice website:

tp://w

.hp

.co

m/go/su

ibe

For information about HP SUM, see the

HP Smart Update Manager User Guide

tp://w

.hp

.co

m/su

ppo

t/HP_Smar

t_U

pdat

e_Manage

r_UG_e

For information on the HP Systems Insight Manager, see the following documents on the HP Systems

Insight Manager website:

tp://w

.hp

.co

m/go/hp

sim

•

HP Systems Insight Manager Installation and Configuration Guide for MS Windows

•

HP Systems Insight Manager User Guide

For more information about HP ProLiant Gen8 servers and software see the HP website:

tp://w

.hp

.co

m/go/pr

n8/doc

For information about HP Insight Control Management Software, see the HP website:

tp://w

.hp

.co

m/s

s/r

For information about operating systems supported by HP ProLiant servers, see the operating system

support matrices:

tp://w

.hp

.co

m/go/su

ppo

For information about support for updating SATA hard drives in a Modular Smart Array

20/50/60/70 storage enclosure connected to an HP ProLiant server using a Smart Array controller,

see the support matrix on the HP StorageWorks Modular Smart Arrays website:

tp://w

.hp

.co

m/go/ms

Support and other resources