HP Integrity Superdome 2 8/16 HP Smart Update Manager 5.3 User Guide - Page 68

Troubleshooting HP SUM in IPv6 Red Hat and Novell SUSE-based Linux environments, Operation issues

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• Use the DNS hostname instead of IPv6 address to ensure the address is correct. • Verify that you can connect to the admin$ share using the credentials within HP SUM by issuing the following command at a console prompt: net use * \\.ipv6-literal.net\admin$ /user: net use * \\fec0::2.ipv6-literal.net\admin$ /user:administrator You might need to provide the password if you use a user name that is different from the one you used to log in to the local system. All network shares require the use of the .ipv6-literal.net name string to be properly configured by Windows. After you validate you can access the admin$ share on the remote target server, HP SUM works unless there are other network or hardware issues. Troubleshooting HP SUM in IPv6 Red Hat and Novell SUSE-based Linux environments • Verify that you can establish an SSH connection to the remote target server using the credentials within HP SUM by issuing the following command at a console prompt: ssh SSh 2101:db8:0:1::9 You must enter the root password for the target Linux server at the console to complete the IPv6 connection. • Validate that you can ping the remote target server. In Linux, you need to use the ping6 command to ping IPv6 addresses: ping6 . • Ensure you can ping the IPv6 loopback address: ping6 ::1 • Use the DNS hostname instead of IPv6 address to ensure the address is correct. • Use ipconfig to validate you have IPv6 addresses assigned to your NICs. For more information about troubleshooting your configuration, see the Linux IPv6 How-To. • For more information about setting up and troubleshooting IPv6 networks, see Getting Around IPv6 by Carla Schroder. • Use an IPv4 network address to ensure HP SUM can properly find the remote target server. • HP SUM can always be copied to the target servers and executed using the local installation method. For more information, see "Deployment modes" (page 11). Operation issues HP SUM stalls during boot Solution: Check that the IP address 192.168.0.1 is not being used on your network. If this IP address is being used on the network, you might have to disconnect the server from the network to perform updates. HP SUM connection is lost during iLO or NIC firmware update Solution: None. When either iLO or NIC firmware are updated, the HP SUM connection might be lost. If this happens, it prevents the installation of components from continuing. You cannot boot into Offline Interactive mode while using the iLO Virtual Media. When you update the firmware, the connection to the iLO Virtual Media will be disconnected. 68 Troubleshooting

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•
Use the DNS hostname instead of IPv6 address to ensure the address is correct.
•
Verify that you can connect to the admin$ share using the credentials within HP SUM by
issuing the following command at a console prompt:
net use * \\<ipv6-address>.ipv6-literal.net\admin$ /user:<username>
net use * \\fec0::2.ipv6-literal.net\admin$ /user:administrator
You might need to provide the password if you use a user name that is different from the one
you used to log in to the local system. All network shares require the use of the .ipv6-literal.net
name string to be properly configured by Windows.
After you validate you can access the admin$ share on the remote target server, HP SUM
works unless there are other network or hardware issues.
Troubleshooting HP SUM in IPv6 Red Hat and Novell SUSE-based Linux environments
•
Verify that you can establish an SSH connection to the remote target server using the credentials
within HP SUM by issuing the following command at a console prompt:
ssh <ipv6 address>
SSh 2101:db8:0:1::9
You must enter the root password for the target Linux server at the console to complete the
IPv6 connection.
•
Validate that you can ping the remote target server. In Linux, you need to use the ping6
command to ping IPv6 addresses:
ping6 <ipv6 address>
.
•
Ensure you can ping the IPv6 loopback address:
ping6 ::1
•
Use the DNS hostname instead of IPv6 address to ensure the address is correct.
•
Use
ipconfig
to validate you have IPv6 addresses assigned to your NICs. For more
information about troubleshooting your configuration, see the
L
in
u
x
I
Pv6
Ho
w-
T
o
.
•
For more information about setting up and troubleshooting IPv6 networks, see
Ge
t
ting
A
r
o
und
I
Pv6
by Carla Schroder.
•
Use an IPv4 network address to ensure HP SUM can properly find the remote target server.
•
HP SUM can always be copied to the target servers and executed using the local installation
method. For more information, see
“Deployment modes” (page 11)
.
Operation issues
HP SUM stalls during boot
Solution:
Check that the IP address 192.168.0.1 is not being used on your network.
If this IP address is being used on the network, you might have to disconnect the server from the
network to perform updates.
HP SUM connection is lost during iLO or NIC firmware update
Solution:
None.
When either iLO or NIC firmware are updated, the HP SUM connection might be lost. If this
happens, it prevents the installation of components from continuing.
You cannot boot into Offline Interactive mode while using the iLO Virtual Media. When you update
the firmware, the connection to the iLO Virtual Media will be disconnected.
68
Troubleshooting