HP Kayak XA 05xx HP ConfigTailor, Implementation Guide - Page 57
Problems Related to the Creation of, or Installation from, a Deployment Database
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NOTE 5 Troubleshooting Common Problems Problems Related to the Creation of, or Installation from, a Deployment Database 2 Microsoft IE 3.02 also contains Java Virtual Machine related bugs, which are documented in the Microsoft Knowledge base (http://support.microsoft.com/). The following problems may occur: • IE 3.02 loops forever after clicking on an HTML hyperlink in one of the HP ConfigTailor HTML pages. • IE 3.02 crashes after pressing continuously on the "Refresh" button. • The mouse cursor is a vertical arrow instead of a hand. Possible solutions are: • Use another browser, such as Microsoft IE 4.0x or Netscape Communicator 4.x, or, • Upgrade Java Virtual Machine by installing the latest version of Microsoft SDK for Java from http://www.microsoft.com/java. Note you must remain connected when installing. Problems Related to the Creation of, or Installation from, a Deployment Database Error in opening an .INI file in path \\...\HPSERVER\... or \\...\OSSERVER\... During system administrator tasks (such as when using the Add/Remove Packages, Configuration Wizard or Add/Remove Operating Systems Versions utilities), you may encounter missing file errors. This is usually because, after the HP ConfigTailor Installation, you have forgotten to change the following folder settings: • The folder location you chose for Software MUST be shared as HPSERVER. • The folder location you chose for Operating Systems MUST be shared as OSSERVER. English 53