HP LH4r HP Netserver LC 3 User Guide - Page 108

Appendix D Service and Support 9. Insert a flexible disk into the drive, and select Save to Disk. After the ASCII file has been written, remove the flexible disk from the drive. Print it out later from a computer connected to a printer. 10. Select Exit, and then select Yes to exit and restart the system. 11. Print the HP Network Operating System Installation Instructions out from a computer connected to a printer. The NOS vendor's HP NOS installation instructions, the Network Operating System Installation Instructions, and this user guide contain troubleshoooting sections. Please refer to them and to Configuration Advisor on the HP Navigator CD-ROM before telephoning for support. Obtaining HP Repair and Telephone Support Appendix C, "Warranty and Software License" gives details of the hardware warranty -- including which HP products are covered, travel limitations, charges for non-HP-caused service calls, etc. Please refer to Chapter 6, "Troubleshooting," for the steps to follow before calling for service. Prior to calling for support, record this information: • Product model name and number • Product serial number • Applicable error messages from system or diagnostics • Applicable hardware driver revision levels • Add-on boards or hardware installed • Third-party hardware or software • Operating system type and revision level For hardware repair or telephone support in the U.S. and Canada, contact either: • Participating Service Authorized HP Personal Computer Reseller or • HP Customer Support Center (Colorado) (970) 635-1000 from 6 AM to 8 PM Mountain Time on Monday through Friday and from 9 AM to 3 PM Mountain Time on Saturday For hardware repair or telephone support in Europe, contact either: 102