HP LH4r HP Netserver LC 3 User Guide - Page 61

Password Problems

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Chapter 6 Troubleshooting The CD-ROM Drive Does Not Work 1. Check that a CD-ROM is inserted in the drive. 2. Check that the power and data cables are correctly connected to the device. 3. If you intend to boot from the CD-ROM, make sure that Start from CD-ROM is enabled in the Hardware Security submenu located under the Security menu in the Setup utility. 4. For further information, see your CD-ROM documentation. 5. If the screen is blank, video blanking may be enabled. If the keyboard lock LED is illuminated, type the password to disable video blanking. The Hard Disk Drive Does Not Work If error messages displayed on the monitor indicate a hard disk failure, perform these checks: 1. Verify that the power cable is securely connected to the drive, and that the flat SCSI cable is securely connected to the drive and to the SCSI connector on the backplane. For a narrow (50-pin) SCSI device, use the wide-to-narrow SCSI adapter with the white body on the HP NetServer SCSI cable. 2. Check that all SCSI devices have unique SCSI IDs. Refer to the HP NetServer LC 3 Installation Road Map, the Technical Reference Label on the inside the top cover, or Information Assistant for more details on setting SCSI IDs. Also be sure to check the SCSI IDs of the hot-swap subsystem. 3. If you intend to boot from the hard disk drive, make sure that Start from Hard Disk is enabled in the Hardware Security submenu located under the Security menu in the Setup utility. Also verify that the SCSI ID of the hard disk drive is correct for booting. 4. Refer to the HP NetServer Hard Disk Drive Troubleshooting Guide on the HP Web Site at http://www.hp.com/netserver/servsup/trouble/ . Password Problems If you have forgotten the password, your HP NetServer will function normally, but you will not be able to change the system configuration settings in the Setup utility. To reset the password: 55

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Chapter 6
Troubleshooting
55
The CD-ROM Drive Does Not Work
1.
Check that a CD-ROM is inserted in the drive.
2.
Check that the power and data cables are correctly connected to
the device.
3.
If you intend to boot from the CD-ROM, make sure that
Start from
CD-ROM
is enabled in the Hardware Security submenu located under the
Security menu in the Setup utility.
4.
For further information, see your CD-ROM documentation.
5.
If the screen is blank, video blanking may be enabled. If the keyboard lock
LED is illuminated, type the password to disable video blanking.
The Hard Disk Drive Does Not Work
If error messages displayed on the monitor indicate a hard disk failure, perform
these checks:
1.
Verify that the power cable is securely connected to the drive, and that
the flat SCSI cable is securely connected to the drive and to the SCSI
connector on the backplane. For a narrow (50-pin) SCSI device, use the
wide-to-narrow SCSI adapter with the white body on the HP NetServer
SCSI cable.
2.
Check that all SCSI devices have unique SCSI IDs. Refer to the
HP
NetServer LC 3 Installation Road Map
, the Technical Reference Label on
the inside the top cover, or Information Assistant for more details on
setting SCSI IDs. Also be sure to check the SCSI IDs of the hot-swap
subsystem.
3.
If you intend to boot from the hard disk drive, make sure that
Start from
Hard Disk
is enabled in the Hardware Security submenu located under
the Security menu in the Setup utility. Also verify that the SCSI ID of the
hard disk drive is correct for booting.
4.
Refer to the
HP NetServer Hard Disk Drive Troubleshooting Guide
on the
HP Web Site at
.
Password Problems
If you have forgotten the password, your HP NetServer will function normally,
but you will not be able to change the system configuration settings in the Setup
utility. To reset the password: