HP M4345 User Guide - Page 184
Embedded, server, E-mail, More Options, Change, settings, current, Administration, Initial, Setup
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Symptom Fax problems Check Possible causes Possible solutions Does an "E-mail gateway not responding" message appear on the control panel? Are you able to change the "From" e-mail address? The device might be configured so that the "From" e-mail address cannot be changed. Use the embedded Web server to change these settings. See Embedded Web server. The device might require you to sign in before you can change the "From" e-mail address. Are you able to change the file type or the color setting for email attachments? Change the settings at the control panel or by using the embedded Web server. 1. At the control panel, touch E-mail, and then touch More Options. See Change e-mail settings for the current job. 2. To change the settings by using the embedded Web server, see Embedded Web server. Do you receive a "job failed" email message when you try to send an e-mail attachment? The e-mail address to which you are sending the document might be incorrect. The file size might be larger than the maximum allowable size for the SMTP gateway. 1. Send a test e-mail from your computer. 2. Use the embedded Web server to change the maximum allowable size for e-mail attachments. See Embedded Web server. Is the Fax feature on the control panel inactive? You need to provide required settings before using the Fax feature. 1. At the control panel, touch Administration, touch Initial Setup, and touch Fax Setup. 2. Configure the settings for Location, Date/Time, and Fax Header. Is the Fax feature on the control The fax accessory might be panel completely missing? installed incorrectly. 1. Make sure the fax accessory is installed correctly and that none of the pins are bent. See Install the fax accessory. 2. Print a configuration page and check the modem status. It should indicate "Operational/Enabled". If the modem status is anything else, the problem is with the fax accessory. 172 Chapter 11 Problem solving ENWW