HP M4345 User Guide - Page 231
Solve copy problems, Image problems, HP Customer Care. See
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Solve copy problems Prevent copy problems The following are a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF). ● Use quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Load media for instructions. ● Use or make a carrier sheet to protect your originals. NOTE Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact HP Customer Care. See HP Customer Care or the flyer that came in the device box. Image problems Problem Images are missing or faded. Vertical white or faded stripes appear on the copy. Cause Solution The print-cartridge toner-level might be Replace the print cartridge. See low. Change the print cartridge. The original might be of poor quality. If your original is too light or damaged, the copy might not be able to compensate, even if you adjust the darkness. If possible, find an original document in better condition. The original might have a colored background. Touch Copy, and then touch Image Adjustment. Adjust the Background Cleanup slider to the right to decrease the background. The media might not meet HP specifications. Use media that meets HP specifications. See Select print media. The print-cartridge toner-level might be Replace the print cartridge. See low. Change the print cartridge. ENWW Solve copy problems 219