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HP M4345 User Guide - Page 291

HP Easy Printer Care, Support tab, HP Toolbox

UPC - 882780548619

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skewed pages 213 Sleep button 18 Sleep mode settings 29, 31 sleep settings power specifications 248 slow printing, problem-solving 175 slow speed, problem-solving fax receiving 224 small paper, printing on 88 smeared toner, problem- solving 211 SMTP gateways error messages 186 SMTP servers configuring gateway address 130 connecting to 130 finding gateways 131 testing 131 validating gateway addresses 226 software embedded Web server 15 HP Easy Printer Care 16 HP Printer Utility 157 HP Toolbox 151 HP Web Jetadmin 15 Macintosh 14, 16 settings 12 supported operating systems 10 uninstalling Macintosh 14 Web sites 10 Windows 16 specifications acoustic 249 electrical 248 envelopes 67 labels 68 operating environment 250 paper 64, 66 transparencies 69 specifications, media envelope feeder 74 specks, problem-solving 209, 215 speed fax receiving, problem- solving 224 problem-solving 175 troubleshooting 168 speed dial list, printing 149 Spool32 errors 227 spots, problem-solving 209, 215 standard output bin capacity 5 jams, clearing 198 reattach error message 186 selecting 90 staple cartridges empty, stop or continue settings 96 jams 205 loading 96 low error message 186 part numbers 8, 235 stapler printing to 94 stapler/stacker capacity 5 empty, stop or continue settings 96 loading staples 96 media specifications 75 media types supported 72 paper jams 198 part number 8, 235 reattach error message 186 selecting 90 staple jams 205 too many pages error message 186 stapling documents 94 Start button 18 Start button, control panel touchscreen 20 status e-mail alerts 150 embedded Web server 153 Home screen, control panel 19 HP Printer Utility, Macintosh 157 HP Toolbox software 151 messages, types of 177 Status button 18 Stop button 18 Stop button, control panel touchscreen 20 stopping a print request 116 storage cabinet locking and unlocking 9 part number 8, 235 storage, job accessing 98 features 98 Macintosh settings 157 private 100 proof and hold 98 QuickCopy 101 settings 31 stored 102 stored jobs 102 storing envelopes 68, 77 paper 77 print cartridges 159 straight-through paper path 90 streaks, problem-solving 220 subnet mask 60 supplies authentication 160 counterfeit 160 e-mail alerts 150 management menu 31 memory errors 178 non-HP 160 ordering 234 ordering through embedded Web server 155 ordering with HP Toolbox 151 part numbers 8, 235 recycling 254 replacing print cartridges 159 Resets menu 55 status page, printing 148 status, viewing with embedded Web server 153 status, viewing with HP Printer Utility 157 status, viewing with HP Toolbox 151 support embedded Web server links 155 HP Printer Utility pages 157 Linux 231 online 242 repacking device 244 Support tab, HP Toolbox 151 ENWW Index 279

Section	Page
Device basics	13
Device comparison	14
Features comparison	15
Walkaround	18
Accessories and supplies	19
Interface ports	20
Locking and unlocking optional accessories	21
Device software	22
Supported operating systems	22
Supported printer drivers	22
Select the correct printer driver	23
Universal printer drivers	23
Driver Autoconfiguration	23
Update Now	24
HP Driver Preconfiguration	24
Priority for print settings	24
Open the printer drivers	25
Software for Macintosh computers	26
Remove software from Macintosh operating systems	26
Utilities	27
HP Web Jetadmin	27
Embedded Web server	27
HP Easy Printer Care software	28
Supported operating systems	28
Supported browsers	28
Other components and utilities	28
Control Panel	29
Use the control panel	30
Control-panel layout	30
Home screen	31
Buttons on the touchscreen	32
Control-panel help system	32
Navigate the Administration menu	33
Information menu	34
Default Job Options menu	35
Default Options for Originals	35
Default Copy Options	36
Default Fax Options	37
Default E-mail Options	38
Default Send to Folder Options	39
Default Print Options	40
Time/Scheduling menu	41
Management menu	43
Initial Setup menu	44
Networking and I/O	44
Fax Setup	52
E-mail Setup	55
Send Setup menu	55
Device Behavior menu	56
Print Quality menu	61
Troubleshooting menu	63
Resets menu	67
Service menu	68
Input/output (I/O)	69
USB configuration	70
Network configuration	71
Configure TCP/IPv4 parameters	71
Set an IP address	71
Set the subnet mask	72
Set the default gateway	72
Configure TCP/IPv6 parameters	73
Disable network protocols (optional)	73
Disable IPX/SPX	73
Disable AppleTalk	74
Disable DLC/LLC	74
HP Jetdirect EIO print servers	74
Media and trays	75
General media specifications	76
General guidelines for media	77
Paper to avoid	77
Paper that can damage the device	77
General media specifications	78
Media considerations	79
Envelopes	79
Envelopes with double side seams	79
Envelopes with adhesive strips or flaps	80
Envelope margins	80
Envelope storage	80
Labels	80
Label construction	81
Transparencies	81
Card stock and heavy media	81
Card stock construction	81
Card stock guidelines	82
Letterhead and preprinted forms	82
Select the correct fuser mode	82
Select print media	84
Printing and paper-storage environment	89
Load media	90
Load the flatbed scanner	90
Load the ADF	90
Load tray1	90
Load trays 2, 3, 4 and 5	91
Load special media	95
Load envelopes	95
Load labels	96
Load transparencies	97
Load letterhead, prepunched, or preprinted paper	97
Load paper that has a special finish	98
Load small sizes, custom sizes, or heavy paper	99
Weight and sizes	99
Guidelines for heavy paper	99
Guidelines for custom-size paper	100
Additional guidelines for small or narrow paper	100
Control print jobs	101
Select output bins	102
Select an output location	102
3‑bin mailbox output bins	102
Selecting face-up or face-down output for copy jobs	102
Use device features	105
Use the stapler	106
Configure the printer driver to recognize the optional stapler	106
Staple media	106
Load staples	108
Use job storage features	110
Gain access to the job storage features	110
Use the proof and hold feature	110
Create a proof and hold job	110
Print the remaining copies of a proof and hold job	111
Delete a proof and hold job	111
Use the private job feature	112
Create a private job	112
Print a private job	112
Delete a private job	112
Use the QuickCopy feature	113
Create a QuickCopy job	113
Print additional copies of a QuickCopy job	113
Delete a QuickCopy job	113
Use the stored job feature	114
Create a stored copy job	114
Create a stored print job	114
Print a stored job	114
Delete a stored job	115
Print	117
Use features in the Windows printer driver	118
Create and use quick sets	118
Use watermarks	119
Resize documents	119
Set a custom paper size from the printer driver	120
Use different paper and printing covers	120
Print a blank first page	120
Print multiple pages on one sheet of paper	121
Print on both sides of the paper	122
Use automatic duplex printing	122
Print on both sides manually	123
Layout options for printing on both sides	123
Use the Services tab	124
Use features in the Macintosh printer driver	125
Create and use presets	125
Print a cover page	126
Print multiple pages on one sheet of paper	126
Print on both sides of the paper	127
Cancel a print job	128
Stop the current print job from the control panel	128
Stop the current print job from the software program	128
Copy	129
Use the Copy screen	130
Set the default copy options	131
Basic copy instructions	132
Copy from the scanner glass	132
Copy from the document feeder	132
Adjust the copy settings	133
Copy two-sided documents	134
Copying two-sided documents manually	134
Copy two-sided documents automatically (duplex models only)	134
Copy mixed-size originals	136
Change the copy-collation setting	137
Copy photos and books	138
Combine copy jobs by using Job Build	139
Cancel a copy job	140
Scan and send to e-mail	141
Configure e-mail settings	142
Supported protocols	142
Configure e-mail server settings	142
Find gateways	143
Find the SMTP gateway from the device control panel	143
Find the SMTP gateway from an e-mail program	143
Use the Send E-mail screen	144
Perform basic e-mail functions	145
Load documents	145
Send documents	145
Send a document	145
Use the auto-complete function	146
Use the address book	147
Create a recipient list	147
Use the local address book	147
Add e-mail addresses to the local address book	148
Delete e-mail addresses from the local address book	148
Change e‑mail settings for the current job	149
Scan to a folder	150
Scan to a workflow destination	151
Fax	153
Analog fax	154
Install the fax accessory	154
Connect the fax accessory to a phone line	156
Configure and use the fax features	157
Digital fax	158
Manage and maintain the device	159
Use information pages	160
Configure e-mail alerts	162
HPEasy Printer Care software	163
Open the HP Easy Printer Care software	163
HP Easy Printer Care software sections	163
Use the embedded Web server	165
Open the embedded Web server by using a network connection	165
Embedded Web server sections	165
Use HP Web Jetadmin software	168
Use the HPPrinter Utility for Macintosh	169
Open the HP Printer Utility	169
HP Printer Utility features	169
Manage supplies	171
Supplies life expectancy	171
Change the print cartridge	171
Manage the print cartridge	171
Print-cartridge storage	171
Use genuine HP print cartridges	171
HP policy on non-HP print cartridges	172
Print-cartridge authentication	172
HP fraud hotline and Web site	172
Clean the device	173
Clean the exterior	173
Clean the scanner glass	173
Clean the scanner lid backing	174
Clean the paper path	174
Clean the document feeder	174
Clean the document feeder delivery system	175
Clean the document feeder-rollers	176
Calibrate the scanner	178
Problem solving	179
Problem-solving checklist	180
Factors that affect performance	180
Problem-solving flowchart	181
Solve general device problems	186
Control-panel message types	189
Control-panel messages	190
Common causes of jams	200
Clear jams	201
Clear jams from the top-cover and print-cartridge areas	202
Clear jams from the optional envelope-feeder area	204
Clear jams from the tray1 area	206
Clear jams from the tray2, 3, 4, or 5 areas	207
Clear jams from the optional duplexer	209
Clear jams from the output areas	210
Clear jams from the fuser	211
Clear jams from the document feeder	214
Solve repeated jams	215
Paper-path test	216
Clear staple jams	217
Solve print-quality problems	219
Print-quality problems associated with media	219
Print-quality problems associated with the environment	219
Print-quality problems associated with jams	219
Image defect examples	219
Light print (partial page)	221
Light print (entire page)	221
Specks	221
Dropouts	222
Lines	222
Gray background	223
Toner smear	223
Loose toner	224
Repeating defects	224
Repeating image	224
Misformed characters	225
Page skew	225
Curl or wave	226
Wrinkles or creases	226
Vertical white lines	227
Tire tracks	227
White spots on black	227
Scattered lines	228
Blurred print	228
Random image repetition	229
Solve network printing problems	230
Solve copy problems	231
Prevent copy problems	231
Image problems	231
Media-handling problems	232
Performance problems	234
Solve fax problems	235
Solve sending problems	235
Solve receiving problems	236
Solve e-mail problems	238
Validate the SMTP gateway address	238
Validate the LDAP gateway address	238
Solve common Windows problems	239
Solve common Macintosh problems	240
Solve Linux problems	243
Solve PostScript problems	244
General problems	244
Accessories and consumables	245
Order parts, accessories, and supplies	246
Order directly from HP	246
Order through service or support providers	246
Order directly through the embedded Web server (for printers that are connected to a network)	246
Order directly through the HP Easy Printer Care software	246
Part numbers	247
Accessories	247
Print cartridges	247
Maintenance kits	248
Memory	248
Cables and interfaces	248
Print media	248
Service and support	251
Hewlett-Packard limited warranty statement	251
Print cartridge limited warranty statement	252
Customer Self Repair Warranty Service	253
HP Customer Care	254
Online Services	254
Telephone support	254
Software utilities, drivers, and electronic information	254
HP direct ordering for accessories or supplies	254
HP service information	254
HP service agreements	254
HP Easy Printer Care software	255
HP support and information for Macintosh computers	255
HP maintenance agreements	256
On-site service agreements	256
Next-day on-site service	256
Weekly (volume) on-site service	256
Repacking the device	256
Extended warranty	257
Specifications	259
Physical specifications	260
Electrical specifications	260
Acoustic specifications	261
Operating environment	262
Regulatory information	263
FCC regulations	264
Environmental product stewardship program	265
Protecting the environment	265
Ozone production	265
Power consumption	265
Toner consumption	265
Paper use	265
Plastics	265
HP LaserJet print supplies	266
HP print supplies returns and recycling program information	266
Paper	266
Material restrictions	267
Disposal of waste equipment by users in private households in the European Union	267
Material Safety Data Sheet (MSDS)	268
For more information	268
Telecom statement	269
Declaration of conformity	270
Safety statements	271
Laser safety	271
Canadian DOC regulations	271
VCCI statement (Japan)	271
Power cord statement (Japan)	271
EMI statement (Korea)	271
Laser statement for Finland	271
Working with memory and print server cards	273
Overview	274
Adding printer memory	275
Installing printer memory	275
Checking DIMM installation	278
Save resources (permanent resources)	279
Enabling memory for Windows	280
Using HPJetdirect print server cards	281
Install an HP Jetdirect print server card	281
Remove an HP Jetdirect print server card	282

Match case Limit results 1 per page

skewed pages

213

Sleep button

Sleep mode

settings

29, 31

sleep settings

power specifications

248

slow printing, problem-solving

175

slow speed, problem-solving

fax receiving

224

small paper, printing on

smeared toner, problem-

solving

211

SMTP gateways

error messages

186

SMTP servers

configuring gateway

address

130

connecting to

130

finding gateways

131

testing

131

validating gateway

addresses

226

software

embedded Web server

HP Easy Printer Care

HP Printer Utility

157

HP Toolbox

151

HP Web Jetadmin

Macintosh

14, 16

settings

supported operating

systems

uninstalling Macintosh

Web sites

Windows

specifications

acoustic

249

electrical

248

envelopes

labels

operating environment

250

paper

64, 66

transparencies

specifications, media

envelope feeder

specks, problem-solving

209, 215

speed

fax receiving, problem-

solving

224

problem-solving

175

troubleshooting

168

speed dial list, printing

149

Spool32 errors

227

spots, problem-solving

209, 215

standard output bin

capacity

jams, clearing

198

reattach error message

186

selecting

staple cartridges

empty, stop or continue

settings

jams

205

low error message

186

part numbers

8, 235

stapler

printing to

stapler/stacker

capacity

empty, stop or continue

settings

loading staples

media specifications

media types supported

paper jams

198

part number

8, 235

reattach error message

186

selecting

staple jams

205

too many pages error

message

186

stapling documents

Start button

Start button, control panel

touchscreen

status

e-mail alerts

150

embedded Web server

153

Home screen, control panel

HP Printer Utility,

Macintosh

157

HP Toolbox software

151

messages, types of

177

Status button

Stop button

Stop button, control panel

touchscreen

stopping a print request

116

storage cabinet

locking and unlocking

part number

8, 235

storage, job

accessing

features

Macintosh settings

157

private

100

proof and hold

QuickCopy

101

settings

stored

102

stored jobs

102

storing

envelopes

68, 77

paper

print cartridges

159

straight-through paper path

streaks, problem-solving

220

subnet mask

supplies

authentication

160

counterfeit

160

e-mail alerts

150

management menu

memory errors

178

non-HP

160

ordering

234

ordering through embedded

Web server

155

ordering with HP Toolbox

151

part numbers

8, 235

recycling

254

replacing print cartridges

159

Resets menu

status page, printing

148

status, viewing with embedded

Web server

153

status, viewing with HP Printer

Utility

157

status, viewing with HP

Toolbox

151

support

embedded Web server

links

155

HP Printer Utility pages

157

Linux

231

online

242

repacking device

244

Support tab, HP Toolbox

151

ENWW

Index

279