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HP M4345 User Guide - Page 192

LOAD TRAY XX <TYPE> <SIZE&gt, X ERROR To continue touch OK - mfp firmware

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Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action 41.3 MEDIA TOO SHORT CANNOT DUPLEX The MFP cannot print on both sides of the selected media because the media does not meet the minimum length specification. Select single-sided printing or load a longersize media. Resend the job. See Select print media. 41.3 MEDIA TOO SHORT CANNOT SEND TO FACE DOWN OUTPUT BIN The MFP cannot deliver the selected media face-down because the media does not meet the minimum length specification. Select the face-up output option, or load a longer-size media in the tray. Resend the job. See Select print media. 41.3 UNEXPECTED SIZE IN TRAY XX LOAD TRAY XX This is typically caused if two or more sheets of media stick together in the MFP or if the tray is not adjusted correctly. Reload the tray with the correct media size. Reconfigure the size in a tray so that the MFP will use a tray that contains the size required for the print job. Follow the instructions in the onscreen dialog box. 41.3 UNEXPECTED SIZE IN TRAY XX To use another tray touch OK The specified tray is loaded with media that is longer or shorter in the feed direction than the size adjusted for the tray. Touch OK to use another tray. Reconfigure the size in a tray so that the MFP will use a tray that is loaded with the size of media required for the print job. If the message does not clear automatically from the control-panel display, turn the MFP off, and then turn the MFP on. 41.X ERROR To continue touch OK A temporary printing error occurred. Touch OK to clear the error. If the error is not cleared, turn the MFP off, and then turn the MFP on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/ljm4345mfp.) 49.XXXXX ERROR To continue turn off then on A critical firmware error has occurred. Remove third-party devices. Turn the MFP off, and then turn the MFP on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/ljm4345mfp.) 50.X FUSER ERROR A fuser error has occurred. Make sure you have the correct fuser. Reseat the fuser. Turn the MFP off, and then turn the MFP on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/ljm4345mfp.) 51.XY ERROR To continue turn off then A temporary printing error has occurred. on Turn the MFP off, and then turn the MFP on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/ljm4345mfp.) 52.XY ERROR To continue turn off then A temporary printing error has occurred. on Turn the MFP off, and then turn the MFP on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/ljm4345mfp.) 180 Chapter 11 Problem solving ENWW

Section	Page
Device basics	13
Device comparison	14
Features comparison	15
Walkaround	18
Accessories and supplies	19
Interface ports	20
Locking and unlocking optional accessories	21
Device software	22
Supported operating systems	22
Supported printer drivers	22
Select the correct printer driver	23
Universal printer drivers	23
Driver Autoconfiguration	23
Update Now	24
HP Driver Preconfiguration	24
Priority for print settings	24
Open the printer drivers	25
Software for Macintosh computers	26
Remove software from Macintosh operating systems	26
Utilities	27
HP Web Jetadmin	27
Embedded Web server	27
HP Easy Printer Care software	28
Supported operating systems	28
Supported browsers	28
Other components and utilities	28
Control Panel	29
Use the control panel	30
Control-panel layout	30
Home screen	31
Buttons on the touchscreen	32
Control-panel help system	32
Navigate the Administration menu	33
Information menu	34
Default Job Options menu	35
Default Options for Originals	35
Default Copy Options	36
Default Fax Options	37
Default E-mail Options	38
Default Send to Folder Options	39
Default Print Options	40
Time/Scheduling menu	41
Management menu	43
Initial Setup menu	44
Networking and I/O	44
Fax Setup	52
E-mail Setup	55
Send Setup menu	55
Device Behavior menu	56
Print Quality menu	61
Troubleshooting menu	63
Resets menu	67
Service menu	68
Input/output (I/O)	69
USB configuration	70
Network configuration	71
Configure TCP/IPv4 parameters	71
Set an IP address	71
Set the subnet mask	72
Set the default gateway	72
Configure TCP/IPv6 parameters	73
Disable network protocols (optional)	73
Disable IPX/SPX	73
Disable AppleTalk	74
Disable DLC/LLC	74
HP Jetdirect EIO print servers	74
Media and trays	75
General media specifications	76
General guidelines for media	77
Paper to avoid	77
Paper that can damage the device	77
General media specifications	78
Media considerations	79
Envelopes	79
Envelopes with double side seams	79
Envelopes with adhesive strips or flaps	80
Envelope margins	80
Envelope storage	80
Labels	80
Label construction	81
Transparencies	81
Card stock and heavy media	81
Card stock construction	81
Card stock guidelines	82
Letterhead and preprinted forms	82
Select the correct fuser mode	82
Select print media	84
Printing and paper-storage environment	89
Load media	90
Load the flatbed scanner	90
Load the ADF	90
Load tray1	90
Load trays 2, 3, 4 and 5	91
Load special media	95
Load envelopes	95
Load labels	96
Load transparencies	97
Load letterhead, prepunched, or preprinted paper	97
Load paper that has a special finish	98
Load small sizes, custom sizes, or heavy paper	99
Weight and sizes	99
Guidelines for heavy paper	99
Guidelines for custom-size paper	100
Additional guidelines for small or narrow paper	100
Control print jobs	101
Select output bins	102
Select an output location	102
3‑bin mailbox output bins	102
Selecting face-up or face-down output for copy jobs	102
Use device features	105
Use the stapler	106
Configure the printer driver to recognize the optional stapler	106
Staple media	106
Load staples	108
Use job storage features	110
Gain access to the job storage features	110
Use the proof and hold feature	110
Create a proof and hold job	110
Print the remaining copies of a proof and hold job	111
Delete a proof and hold job	111
Use the private job feature	112
Create a private job	112
Print a private job	112
Delete a private job	112
Use the QuickCopy feature	113
Create a QuickCopy job	113
Print additional copies of a QuickCopy job	113
Delete a QuickCopy job	113
Use the stored job feature	114
Create a stored copy job	114
Create a stored print job	114
Print a stored job	114
Delete a stored job	115
Print	117
Use features in the Windows printer driver	118
Create and use quick sets	118
Use watermarks	119
Resize documents	119
Set a custom paper size from the printer driver	120
Use different paper and printing covers	120
Print a blank first page	120
Print multiple pages on one sheet of paper	121
Print on both sides of the paper	122
Use automatic duplex printing	122
Print on both sides manually	123
Layout options for printing on both sides	123
Use the Services tab	124
Use features in the Macintosh printer driver	125
Create and use presets	125
Print a cover page	126
Print multiple pages on one sheet of paper	126
Print on both sides of the paper	127
Cancel a print job	128
Stop the current print job from the control panel	128
Stop the current print job from the software program	128
Copy	129
Use the Copy screen	130
Set the default copy options	131
Basic copy instructions	132
Copy from the scanner glass	132
Copy from the document feeder	132
Adjust the copy settings	133
Copy two-sided documents	134
Copying two-sided documents manually	134
Copy two-sided documents automatically (duplex models only)	134
Copy mixed-size originals	136
Change the copy-collation setting	137
Copy photos and books	138
Combine copy jobs by using Job Build	139
Cancel a copy job	140
Scan and send to e-mail	141
Configure e-mail settings	142
Supported protocols	142
Configure e-mail server settings	142
Find gateways	143
Find the SMTP gateway from the device control panel	143
Find the SMTP gateway from an e-mail program	143
Use the Send E-mail screen	144
Perform basic e-mail functions	145
Load documents	145
Send documents	145
Send a document	145
Use the auto-complete function	146
Use the address book	147
Create a recipient list	147
Use the local address book	147
Add e-mail addresses to the local address book	148
Delete e-mail addresses from the local address book	148
Change e‑mail settings for the current job	149
Scan to a folder	150
Scan to a workflow destination	151
Fax	153
Analog fax	154
Install the fax accessory	154
Connect the fax accessory to a phone line	156
Configure and use the fax features	157
Digital fax	158
Manage and maintain the device	159
Use information pages	160
Configure e-mail alerts	162
HPEasy Printer Care software	163
Open the HP Easy Printer Care software	163
HP Easy Printer Care software sections	163
Use the embedded Web server	165
Open the embedded Web server by using a network connection	165
Embedded Web server sections	165
Use HP Web Jetadmin software	168
Use the HPPrinter Utility for Macintosh	169
Open the HP Printer Utility	169
HP Printer Utility features	169
Manage supplies	171
Supplies life expectancy	171
Change the print cartridge	171
Manage the print cartridge	171
Print-cartridge storage	171
Use genuine HP print cartridges	171
HP policy on non-HP print cartridges	172
Print-cartridge authentication	172
HP fraud hotline and Web site	172
Clean the device	173
Clean the exterior	173
Clean the scanner glass	173
Clean the scanner lid backing	174
Clean the paper path	174
Clean the document feeder	174
Clean the document feeder delivery system	175
Clean the document feeder-rollers	176
Calibrate the scanner	178
Problem solving	179
Problem-solving checklist	180
Factors that affect performance	180
Problem-solving flowchart	181
Solve general device problems	186
Control-panel message types	189
Control-panel messages	190
Common causes of jams	200
Clear jams	201
Clear jams from the top-cover and print-cartridge areas	202
Clear jams from the optional envelope-feeder area	204
Clear jams from the tray1 area	206
Clear jams from the tray2, 3, 4, or 5 areas	207
Clear jams from the optional duplexer	209
Clear jams from the output areas	210
Clear jams from the fuser	211
Clear jams from the document feeder	214
Solve repeated jams	215
Paper-path test	216
Clear staple jams	217
Solve print-quality problems	219
Print-quality problems associated with media	219
Print-quality problems associated with the environment	219
Print-quality problems associated with jams	219
Image defect examples	219
Light print (partial page)	221
Light print (entire page)	221
Specks	221
Dropouts	222
Lines	222
Gray background	223
Toner smear	223
Loose toner	224
Repeating defects	224
Repeating image	224
Misformed characters	225
Page skew	225
Curl or wave	226
Wrinkles or creases	226
Vertical white lines	227
Tire tracks	227
White spots on black	227
Scattered lines	228
Blurred print	228
Random image repetition	229
Solve network printing problems	230
Solve copy problems	231
Prevent copy problems	231
Image problems	231
Media-handling problems	232
Performance problems	234
Solve fax problems	235
Solve sending problems	235
Solve receiving problems	236
Solve e-mail problems	238
Validate the SMTP gateway address	238
Validate the LDAP gateway address	238
Solve common Windows problems	239
Solve common Macintosh problems	240
Solve Linux problems	243
Solve PostScript problems	244
General problems	244
Accessories and consumables	245
Order parts, accessories, and supplies	246
Order directly from HP	246
Order through service or support providers	246
Order directly through the embedded Web server (for printers that are connected to a network)	246
Order directly through the HP Easy Printer Care software	246
Part numbers	247
Accessories	247
Print cartridges	247
Maintenance kits	248
Memory	248
Cables and interfaces	248
Print media	248
Service and support	251
Hewlett-Packard limited warranty statement	251
Print cartridge limited warranty statement	252
Customer Self Repair Warranty Service	253
HP Customer Care	254
Online Services	254
Telephone support	254
Software utilities, drivers, and electronic information	254
HP direct ordering for accessories or supplies	254
HP service information	254
HP service agreements	254
HP Easy Printer Care software	255
HP support and information for Macintosh computers	255
HP maintenance agreements	256
On-site service agreements	256
Next-day on-site service	256
Weekly (volume) on-site service	256
Repacking the device	256
Extended warranty	257
Specifications	259
Physical specifications	260
Electrical specifications	260
Acoustic specifications	261
Operating environment	262
Regulatory information	263
FCC regulations	264
Environmental product stewardship program	265
Protecting the environment	265
Ozone production	265
Power consumption	265
Toner consumption	265
Paper use	265
Plastics	265
HP LaserJet print supplies	266
HP print supplies returns and recycling program information	266
Paper	266
Material restrictions	267
Disposal of waste equipment by users in private households in the European Union	267
Material Safety Data Sheet (MSDS)	268
For more information	268
Telecom statement	269
Declaration of conformity	270
Safety statements	271
Laser safety	271
Canadian DOC regulations	271
VCCI statement (Japan)	271
Power cord statement (Japan)	271
EMI statement (Korea)	271
Laser statement for Finland	271
Working with memory and print server cards	273
Overview	274
Adding printer memory	275
Installing printer memory	275
Checking DIMM installation	278
Save resources (permanent resources)	279
Enabling memory for Windows	280
Using HPJetdirect print server cards	281
Install an HP Jetdirect print server card	281
Remove an HP Jetdirect print server card	282

Match case Limit results 1 per page

Control panel message

Description

Recommended action

41.3 MEDIA TOO SHORT CANNOT

DUPLEX

The MFP cannot print on both sides of the

selected media because the media does

not meet the minimum length specification.

Select single-sided printing or load a longer-

size media. Resend the job. See

Select

media

41.3 MEDIA TOO SHORT CANNOT SEND

TO FACE DOWN OUTPUT BIN

The MFP cannot deliver the selected media

face-down because the media does not

meet the minimum length specification.

Select the face-up output option, or load a

longer-size media in the tray. Resend the

job. See

Select

media

41.3 UNEXPECTED SIZE IN TRAY XX

LOAD TRAY XX <TYPE> <SIZE>

This is typically caused if two or more

sheets of media stick together in the MFP

or if the tray is not adjusted correctly.

Reload the tray with the correct media size.

Reconfigure the size in a tray so that the

MFP will use a tray that contains the size

required for the print job. Follow the

instructions in the onscreen dialog box.

41.3 UNEXPECTED SIZE IN TRAY XX To

use another tray touch OK

The specified tray is loaded with media that

is longer or shorter in the feed direction

than the size adjusted for the tray.

Touch

to use another tray. Reconfigure

the size in a tray so that the MFP will use a

tray that is loaded with the size of media

required for the print job. If the message

does not clear automatically from the

control-panel display, turn the MFP off, and

then turn the MFP on.

41.X ERROR To continue touch OK

A temporary printing error occurred.

Touch

to clear the error. If the error is

not cleared, turn the MFP off, and then turn

the MFP on.

If this message persists, contact an HP-

authorized service or support provider.

(See the HP support flyer, or go to

http://www.hp.com/

support/ljm4345mfp

49.XXXXX ERROR To continue turn off

then on

A critical firmware error has occurred.

Remove third-party devices. Turn the MFP

off, and then turn the MFP on.

If this message persists, contact an HP-

authorized service or support provider.

(See the HP support flyer, or go to

http://www.hp.com/

support/ljm4345mfp

50.X FUSER ERROR

A fuser error has occurred.

Make sure you have the correct fuser. Re-

seat the fuser. Turn the MFP off, and then

turn the MFP on.

If this message persists, contact an HP-

authorized service or support provider.

(See the HP support flyer, or go to

http://www.hp.com/

support/ljm4345mfp

51.XY ERROR To continue turn off then

A temporary printing error has occurred.

Turn the MFP off, and then turn the MFP on.

If this message persists, contact an HP-

authorized service or support provider.

(See the HP support flyer, or go to

http://www.hp.com/

support/ljm4345mfp

52.XY ERROR To continue turn off then

A temporary printing error has occurred.

Turn the MFP off, and then turn the MFP on.

If this message persists, contact an HP-

authorized service or support provider.

(See the HP support flyer, or go to

http://www.hp.com/

support/ljm4345mfp

Table 11-1

Control-panel messages (continued)

180

Chapter 11

Problem solving

ENWW