HP PSC 1400 User Guide - Page 42

●

Check the print queue (under Start, Settings, then Printers and Faxes) to verify that the

printer does not have an error document or is not offline or paused. Refer to Windows

Help and Support for more information.

●

Check the USB cable. Try connecting it to another product to see if the USB cable

works. If you experience problems, the USB cable might need to be replaced.

●

Check other printers or scanners. You might need to disconnect older products from

your computer.

●

If necessary, remove and then install the

HP Image Zone

software again. For more

information on uninstalling the software, see

Uninstall and reinstall the software

.

For more information on setting up your HP All-in-One and connecting it to your computer,

see the Setup Guide that came with your HP All-in-One.

I have an error light or message about a paper jam or a blocked carriage

Cause

If the error lights indicate a paper jam or carriage stall, there might be some

packing material inside the HP All-in-One.

Solution

Lower the print-carriage access door to expose the print cartridges and remove

any packing material, tape, or other foreign objects. Turn off the HP All-in-One, wait one

minute, and then press the

On / Resume

button to turn the HP All-in-One back on.

Software installation troubleshooting

If you encounter a software problem during installation, see the topics below for a possible

solution. If you encounter a hardware problem during installation, see

Hardware setup

troubleshooting

.

During a normal installation of the HP All-in-One software, the following things occur:

●

The HP All-in-One CD-ROM runs automatically

●

The software installs

●

Files are copied to your hard drive

●

You are requested to plug in the HP All-in-One

●

A green OK and check mark appear on an installation wizard screen

●

You are requested to restart your computer

●

The registration process runs

If any of these things did not occur, there might be a problem with the installation. To check the

installation on a Windows computer, verify the following:

●

Start the

HP Solution Center

and check to make sure the following icons appear:

Scan

Picture

,

Scan Document

, and

HP Image Zone

. If the icons do not appear immediately,

Chapter 9

38

HP PSC 1400 All-in-One series

Troubleshooting information

Section	Page
Contents	5
HP All-in-One overview	7
The HP All-in-One at a glance	7
Control panel overview	8
Status light overview	8
Use the HP Image Zone to do more with your HP All-in-One	10
Access the HP Image Zone software (Windows)	10
Access the HP Image Zone software (Mac)	10
Find more information	10
Connection information	11
Connect using a USB cable	11
Use printer sharing (Windows)	11
Use printer sharing (Mac OS X)	11
Load originals and load paper	13
Load an original	13
Choose papers for printing and copying	13
Recommended papers	13
Papers to avoid	13
Load paper	14
Load full-size paper	14
Load 10 x 15 cm (4 x 6 inch) photo paper	15
Load envelopes, postcards, and Hagaki	16
Load other types of paper	16
Avoid paper jams	17
Use the copy features	19
Set the copy paper type	19
Increase copy speed or quality	20
Make multiple copies	20
Make a borderless copy of a photo	21
Resize an original to fit onto letter or A4 paper	21
Stop copying	22
Print from your computer	23
Print from a software application	23
Make the HP All-in-One the default printer	24
Stop a print job	24
Use the scan features	25
Scan from the control panel	25
Adjust the preview image	26
Stop scanning	26
Use HP Instant Share	27
Overview	27
Get started	27
Send images using your computer	27
Order supplies	31
Order paper, transparency film, or other media	31
Order print cartridges	31
Order other supplies	31
Maintain your HP All-in-One	33
Clean the HP All-in-One	33
Clean the glass	33
Clean the lid backing	33
Clean the exterior	33
Check the estimated ink levels	33
Print a self-test report	34
Work with print cartridges	34
Replace the print cartridges	34
Align the print cartridges	36
Clean the print cartridges	37
Clean the print cartridge contacts or around the ink nozzles	37
Troubleshooting information	39
Before you call HP Support	39
View the Readme file	39
Setup troubleshooting	39
Hardware setup troubleshooting	40
Software installation troubleshooting	42
Uninstall and reinstall the software	44
Operational troubleshooting	45
Paper troubleshooting	45
Print cartridge troubleshooting	45
Device update	46
Device update (Windows)	46
Device update (Mac)	46
Get HP support	47
Get support and other information from the Internet	47
Warranty support	47
Warranty upgrades	47
Return your HP All-in-One for service	47
HP customer support	47
Access your serial number and service ID	48
Contact HP	48
Call HP Korea customer support	49
Prepare your HP All-in-One for shipment	49
Hewlett-Packard LIMITED WARRANTY STATEMENT	50
Technical information	53
System requirements	53
Paper specifications	53
Paper-tray capacities	53
Paper sizes	53
Print margin specifications	54
Print specifications	54
Copy specifications	55
Scan specifications	55
Physical specifications	56
Power specifications	56
Environmental specifications	56
Additional specifications	56
Environmental product stewardship program	56
Protecting the environment	56
Ozone production	56
Energy consumption	56
Paper use	57
Plastics	57
Material safety data sheets	57
Recycling program	57
HP inkjet supplies recycling program	57
Important recycling information for our customers in the European Union	57
Regulatory notices	58
Regulatory model identification number	58
FCC statement	58
Note à l’attention des utilisateurs Canadien/notice to users in Canada	59
Notice to users in Australia	59
Notice to users in Korea	59

HP PSC 1400 User Guide - Page 42

Software installation troubleshooting, HP Solution Center - offline

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