HP PSC 1400 User Guide - Page 47

Get HP support 10 Get HP support Hewlett-Packard provides Internet and phone support for your HP All-in-One. This chapter provides information on how to get support from the Internet, contact HP customer support, access your serial number and service ID, call in North America during warranty, call HP Korea customer support, call elsewhere in the world, call Australia post-warranty, and prepare your HP All-in-One for shipment. If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product, you can contact one of the HP support services listed in the following pages. Some support services are available only in the U.S. and Canada, while others are available in many countries/regions worldwide. If a support service number is not listed for your country/ region, contact your nearest authorized HP dealer for help. Get support and other information from the Internet If you have Internet access, you can get help from www.hp.com/support. This website offers technical support, drivers, supplies, and ordering information. Warranty support To obtain HP repair service, you must first contact an HP service office or an HP Customer Support Center for basic troubleshooting. See HP customer support for steps to take before calling Customer Support. Warranty upgrades Depending on your country/region, HP might offer, for an additional fee, a warranty upgrade option that extends or enhances your standard product warranty. Available options might include priority phone support, return service, or next business day exchange. Typically, service coverage begins on product purchase date and must be purchased within a limited time of product purchase. For more information: ● In the U.S., dial 1-866-234-1377 to speak to an HP advisor. ● Outside the U.S., please call your local HP Customer Support office. See Contact HP for a list of international Customer Support numbers. ● Outside the U.S., please call your local HP Customer Support office. Refer to your User Guide for a list of international Customer Support numbers. ● Go to the HP website: www.hp.com/support If prompted, choose your country/region, and then find warranty information. Return your HP All-in-One for service Before returning your HP All-in-One for service, you must contact HP Customer Support. See HP customer support for steps to take before calling Customer Support. HP customer support Software programs from other companies might be included with your HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company. If you need to contact HP Customer Support, do the following beforehand. 1. Make sure that: a. Your HP All-in-One is plugged in and turned on. b. The specified print cartridges are installed correctly. User Guide 43