HP PSC 1400 User Guide - Page 43

HP Image Zone Help, Use the HP - software for windows 7

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Troubleshooting information you might need to wait a few minutes for the HP All-in-One to connect to your computer. Otherwise, see Some of the icons are missing in the HP Solution Center or HP Image Zone. ● Open the Printers dialog box and check to see that the HP All-in-One is listed. ● Look in the system tray at the far right of the Windows taskbar for an HP All-in-One icon. This indicates that the HP All-in-One is ready. When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Solution Double-click My Computer, double-click the CD-ROM icon, and then doubleclick setup.exe. The minimum system checks screen appears Solution Click Details, and then correct the problem before attempting to install the software. A red X appears on the USB connect prompt Solution Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed. Do the following: 1. Verify that the control panel overlay is firmly attached, and then unplug the HP All-inOne and then plug it in again. 2. Verify that the USB cable and power cord are plugged in. - Do not attach the USB cable to a keyboard or non-powered hub. - Verify that the USB cable is 3 meters (9.8 feet) or less in length. - If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation. 3. Continue with the installation and restart the computer when prompted. 4. Then open HP Solution Center and check for the key components (Scan Picture, Scan Document, and HP Image Zone). 5. If these key components do not appear, remove the software and then reinstall it. For more information, see Uninstall and reinstall the software. I received a message that an unknown error has occurred Solution Try to continue with the installation. If that doesn't work, stop and then restart the installation and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. For information, see Uninstall and reinstall the software. Some of the icons are missing in the HP Solution Center or HP Image Zone If these buttons or icons (Scan Picture, Scan Document, and HP Image Zone) do not appear, your installation might not be complete. Solution If your installation is incomplete, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One program files from your hard drive. Make sure to remove them properly. For more information, see Uninstall and reinstall the software. The Digital Imaging Monitor does not appear in the system tray Solution If the Digital Imaging Monitor does not appear in the system tray, start the HP Solution Center to check whether or not the key components (Scan Picture, Scan Document, and HP Image Zone) are there. For more information, see the Use the HP Solution Center section of the HP Image Zone Help that came with your software. User Guide 39

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you might need to wait a few minutes for the HP All-in-One to connect to your computer.
Otherwise, see
Some of the icons are missing in the HP Solution Center or HP Image Zone
.
●
Open the Printers dialog box and check to see that the HP All-in-One is listed.
●
Look in the system tray at the far right of the Windows taskbar for an HP All-in-One icon.
This indicates that the HP All-in-One is ready.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution
Double-click
My Computer
, double-click the
CD-ROM
icon, and then double-
click
setup.exe
.
The minimum system checks screen appears
Solution
Click
Details
, and then correct the problem before attempting to install the
software.
A red X appears on the USB connect prompt
Solution
Normally, a green check appears indicating that the plug and play is
successful. A red X indicates that the plug and play failed.
Do the following:
1.
Verify that the control panel overlay is firmly attached, and then unplug the HP All-in-
One and then plug it in again.
2.
Verify that the USB cable and power cord are plugged in.
–
Do not attach the USB cable to a keyboard or non-powered hub.
–
Verify that the USB cable is 3 meters (9.8 feet) or less in length.
–
If you have several USB devices attached to your computer, you might want to
unplug the other devices during the installation.
3.
Continue with the installation and restart the computer when prompted.
4.
Then open
HP Solution Center
and check for the key components (
Scan Picture
,
Scan Document
, and
HP Image Zone
).
5.
If these key components do not appear, remove the software and then reinstall it. For
more information, see
Uninstall and reinstall the software
.
I received a message that an unknown error has occurred
Solution
Try to continue with the installation. If that doesn’t work, stop and then restart
the installation and follow the directions on the screen. If an error occurs, you might need to
uninstall and then reinstall the software. For information, see
Uninstall and reinstall the
software
.
Some of the icons are missing in the HP Solution Center or HP Image Zone
If these buttons or icons (
Scan Picture
,
Scan Document
, and
HP Image Zone
) do not
appear, your installation might not be complete.
Solution
If your installation is incomplete, you might need to uninstall and then reinstall
the software. Do not simply delete the HP All-in-One program files from your hard drive.
Make sure to remove them properly. For more information, see
Uninstall and reinstall the
software
.
The Digital Imaging Monitor does not appear in the system tray
Solution
If the Digital Imaging Monitor does not appear in the system tray, start the
HP Solution Center
to check whether or not the key components (
Scan Picture
,
Scan
Document
, and
HP Image Zone
) are there. For more information, see the
Use the HP
Solution Center
section of the
HP Image Zone Help
that came with your software.
User Guide
39
Troubleshooting information