HP Pavilion 17-g000 17-g099 AMD Models - Maintenance and Service Guide
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- HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 1
HP Pavilion Notebook 17 Models 17-g000 - 17-g099 AMD Models Maintenance and Service Guide - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Software - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 5
19 Miscellaneous parts ...20 Mass storage devices ...22 4 Removal and replacement procedures preliminary requirements 23 Tools required ...23 Service considerations ...23 Plastic parts ...23 Cables and connectors ...23 Drive handling ...24 Grounding guidelines ...24 Electrostatic discharge damage - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 6
6 Removal and replacement procedures for Authorized Service Provider parts 31 Component replacement procedures ...31 Bottom cover ...32 Remove Display ...35 Hard drive ...36 WLAN module ...37 RTC battery ...40 Memory module ...41 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 7
Using MultiBoot ...78 About the boot device order ...78 Choosing MultiBoot preferences ...78 Setting a new boot order in Computer Setup 79 Dynamically choosing a boot device using the f9 prompt 79 Setting a MultiBoot Express prompt 80 Entering MultiBoot Express preferences 80 Using System - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 8
Using HP Software Setup ...102 14 Power cord set requirements ...103 Requirements for all countries ...103 Requirements for specific countries and regions 104 15 Recycling ...107 Index ...109 viii - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 9
(Meso-XT) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x 4 PCs, 1GHz bridge to 900MHz) (i5/i7 processors) Support HD Decode, DX11, and PX7 Support Dual Graphics AMD Radeon R8 M355DX M365DX Dual Graphics Panel 16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), HD, WLED, SVA, LVDS - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 10
6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses 7 mm/9.5 mm share the same bracket Accelerometer / HDD protection support Single HDD configurations: ● 2-TB, 5400-rpm, 9.5-mm ● 1-TB, 5400-rpm, 9.5-mm ● 750-GB, 5400-rpm, 9.5-mm ● 500-GB, 5400-rpm, 7.0-mm Hybrid HDD - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 11
gestures, 2-finger scrolling, and pinch-zoom enabled Taps enabled by default Support Win8 Modern Trackpad Gestures Power Battery: requirements 4-cell, 41-Whr, 2. : Windows 10 ● Windows 8.1 ● Ubuntu ● FreeDOS 2.0 Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Optical drive 3 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 12
4 Chapter 1 Product description - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 13
2 Internal components identification 5 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 14
is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). (4) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 15
Left side Component (1) Power connector (2) AC adapter/battery light (3) RJ-45 (network) jack/status lights (4) USB 2.0 port (5) Memory card reader (6) USB 3.0 port (7) Optical drive (8) Optical drive eject button Description Connects an AC adapter. ● White: The AC adapter is - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 16
Display (dual WLAN) Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antennas* (2) Sends and receives - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 17
Display (Touchscreen) Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Records sound. - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 18
Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 10 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 19
Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 20
Buttons and speakers Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 21
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key, - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 22
Bottom Component (1) Vents (4) (2) Battery lock (3) Battery bay (4) Battery release latch Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 23
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 15 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 24
Item (1) (2) (3) (4) (5) Component Spare part number Display assembly[43.9-cm 17.3-in] HD/FHD, touch, non-touchscreen NOTE: Touch displays are spared both as entire hinge-ups and at the subcomponent level. Non-touch displays are only spared at the subcomponent level. NOTE: For display assembly - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 25
Item Component Spare part number (6) Battery connector cable (includes the optical drive connector cable) 810928-001 (7) Speakers (includes left and right speakers and cable) 809316-001 (8) System board (includes replacement thermal materials): All system boards use the following part - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 26
Item (15) (16) (17) (18) (19) (20) (21) (22) Component Heat sink assembly (includes replacement thermal materials): For use in models with discrete AMD Radeon R7 M360 (Meso-XT) graphics For use in models with discrete graphics For use in models with UMA graphics AMD Radeon R5 For use in models with - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 27
Display assembly subcomponents Item Component (1) Display bezel (includes screw covers) (2) Touch screen sensor touch screen sensor is spared with the display panel (3) Webcam/microphone moduletouch screen Webcam/microphone module touch screen and non-touch screen (4) Display panel (16:9 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 28
Item (5) (6) (7) (8) (9) Component Panel Bracket (included with the Display Panel touch screen) Display cable HD non-touch screen (includes screw covers) Display cable FHD non-touch screen (includes screw covers) Display cable FHD touch screen (includes screw covers) Display cable HD touch screen ( - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 29
Component 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the People's Republic of China and India) Power cord (3-pin, black, 1.0-m): For use in Denmark For use in Europe, the Middle East, and Africa For use in North America For use in Switzerland For use - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 30
Mass storage devices Item (1) (2) (2a) (2b) Component DVD+/-RW Double-Layer SuperMulti Drive For use in natural silver models For use in blizzard white models For use in cobalt blue models For use in peachy pink models For use in violet purple models For use in sunset red models For use in - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 31
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 32
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 33
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 34
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 35
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 36
3. Rotate the battery upward (3), and then remove the battery from the computer (4). Optical drive Description Optical drive (DVD+/-RW Double-Layer SuperMulti) For use in natural silver models For use in blizzard white models For use in cobalt blue models For use in peachy pink models For use in - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 37
2. Remove the optical drive (2) by sliding it out of the optical drive bay. Reverse this procedure to reassemble and install the optical drive. Component replacement procedures 29 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 38
30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 39
, select your country or region, and then follow the on-screen instructions. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. This chapter provides removal - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 40
-251 809302-071 809302-BA1 809302-BG1 809302-031 809302-001 809302-211 809303-001 809303-DB1 32 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 41
Description For use in the United States (touchscreen) For use in French Canada (touchscreen) Spare part number 836859-001 836860-001 Before removing the bottom cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 42
optical drive bay (3). 4. Remove the seventeen Phillips PM screws that secure the top cover to the computer. 34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 43
5. Use a non-marking tool to disengage the bottom cover from the computer. Work around the seams on all sides of the computer. CAUTION: To avoid damaging the cover, do not pry the cover near the optical drive bay. Reverse this procedure to install the bottom cover. Remove Display NOTE: The display - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 44
on page 32). To remove the hard drive: 1. Disconnect the hard drive cable from the system board (1). 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 45
2. Lift the hard drive from the computer (2). 3. Disconnect the hard drive connector and cable (1) from the hard drive. 4. To disassemble the hard drive, pull the brackets away from each side of the hard drive (2). Reverse this procedure to reassemble and install the hard drive. WLAN module - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 46
and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are up.) 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 47
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 48
battery from the socket (1), and then remove the battery (2). Reverse this procedure to install the RTC battery. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 49
Memory module Description 8-GB (PC3L, 12800, 1600-MHz) 4-GB (PC3L, 12800, 1600-MHz) 2-GB (PC3L, 12800, 1600-MHz) Spare part number 693374-005 691740-005 691739-005 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 50
(1) from the system board. 3. Remove the two Phillips PM3.0×3.0 screws (2) that secure the fan to the computer. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 51
4. Remove the fan from the computer (3). Reverse this procedure to install the fan. Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description For use in models with UMA graphics AMD Radeon R5 For use in models with discrete AMD Radeon R7 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 52
order indicated, remove the six Phillips PM2.0×3.0 screws (1) that secure the heat sink to the system board. 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 53
5. Remove the heat sink (2) from the system board. ● Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). ● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 54
Reverse this procedure to reassemble and install the heat sink assembly. 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 55
Optical drive connector Description Optical drive connector (included in the power connector kit) Spare part number 810928-001 Before removing the optical drive connector, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 56
board: ● Memory modules (see Memory module on page 41) ● WLAN module (see WLAN module on page 37) 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 57
● Heat sink assembly (see Heat sink assembly on page 43) ● Fan (see Fan on page 42) To remove the system board: 1. Position the computer upright, and then disconnect the following cables from the system board: (1): Clickpad cable (2): Touchpad cable (3): Hard drive cable (4): Optical drive cable - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 58
cable and connector underneath (2). 4. Disconnect the USB board cable from the connector under the system board. See USB board on page 51 for cable removal instructions. Reverse this procedure to install the system board. 50 Chapter 6 Removal and replacement procedures for Authorized - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 59
USB board Description USB board (includes cable) Spare part number 809927-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 60
the two Phillips screws (4) 4. Remove the speakers from the computer (5). Reverse this procedure to install the speakers. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 61
Power button board Description Power button board (includes cable) Spare part number 809310-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 62
connector. 3. Remove the power connector (3) from the computer. Reverse this procedure to install the power connector cable. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 63
TouchPad Description TouchPad board (includes bracket) TouchPad board in pale gold (includes bracket) Spare part number 811552-001 836868-001 Before removing the TouchPad, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 64
extents from the touchpad is installed UNDER the keyboard shield (4). Reverse this procedure to install the touchpad. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 65
Display assembly, non-touch Component Display bezel (includes screw covers) Webcam/microphone module non-touch screen Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers) WLED Brightview HD+ non-touch screen WLED Antiglare FHD non-touch screen Display cable HD - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 66
: 1. Pry up on each side of the display to disengage the cover and remove the display cover. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 67
2. Turn the display with the bezel down and the back of the panel up. Disconnect the display cables from the panel and bezel(1), (2). Release the connections (3), (4) and lift the panel (5). 3. To remove the webcam/microphone module, position the display assembly with the top edge toward you. 4. - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 68
: ▲ Remove the four screws on the display hinges (1) and slide the display hinges off of the panel (2). 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 69
3. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the back of the display, and then remove the antenna cables and transceivers (2). Antennas for non-touch models are available using spare part number 809271-001. NOTE: Number - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 70
side, partially open. 2. Remove the four Phillips PM2.5×5.0 screws (1) that secure the display assembly to the computer. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 71
3. Open the display to rotate the hinges upward to an angle (2). 4. Separate the display assembly from the computer (3). If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display cover: a. Pry up on each side of the display to disengage the cover and remove - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 72
edge toward you. b. Remove the six Phillips PM2.0×1.5 screws (1) that secure the display panel to the bezel. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 73
c. Lift the top of the panel (2). 4. To remove the display hinges: a. Remove the six Phillips PM2.5×2.0 screws (1) from the bottom of the hinges, and the two Phillips PM2.0×2.5 screws from the top of the hinges that secure the display hinges to the display. b. Remove the display hinges (2). - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 74
hardware) are transferred to the new enclosure. Reverse this procedure to reassemble and install the display assembly. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 75
Remove the touch screen sensor 1. Place the panel bezel face down. 2. Release the sensor clips (1) and remove the sensor (2). Component replacement procedures 67 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 76
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 77
. Starting Computer Setup NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 78
Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. ‒ or - Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 79
Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS To decide Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 80
that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Changing the - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 81
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. TPM BIOS settings (select products only) 73 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 82
74 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start - Windows 10 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 83
to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on the main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup menus, choose one of the following methods: ● To - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 84
the lower-right corner of the screen, and then follow the on-screen instructions. - or - Use the tab key and the arrow keys to select File the arrow keys to select File > Restore Defaults. 4. Follow the on-screen instructions. 5. To save your changes and exit, click the Save icon in the lower- - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 85
regarding installing and troubleshooting the file. Determining -right corner of the screen, and then follow the on-screen instructions. - or - Use the tab key and the arrow keys , or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Select Updates and tune-ups, and then select - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 86
that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using MultiBoot - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 87
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 88
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 89
repeats the start-up test and checks for intermittent problems that the start-up test does not detect. ● . If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 90
82 Chapter 8 Computer Setup (BIOS), MultiBoot, and System Diagnostics - Windows 8 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 91
83. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test. NOTE: If you need to stop a diagnostic test on computers or tablets with - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 92
a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 84 Chapter 9 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 93
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English Click the UEFI Download link, and then select Run. Option 2: Support and Drivers pages-Provide downloads for a specific product for earlier and - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 94
4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - or - Click Download, and then select Run. 86 Chapter 10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 95
11 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 286.75 mm 11.28 in Width 418.8 mm 15.14 in Height (rear) 27.15 mm 1.06 in Weight Touch Non-touch 2.795 kg 6.17 lb Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 96
43.9-cm (17.3-in) display specifications Active diagonal size Thickness Resolution Surface treatment Contrast ratio Brightness Viewing angle Backlight Companion standard Metric 43.9-cm 6.0 mm or 4.0 mm 1920x1080 (FHD) 1600x900 (HD) AntiGlare or BrightView 300:1 (typical) 220 nits (typical) SVA - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 97
140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 500-GB* 7.0 mm or 9.5 mm 100.6 mm 70.1 mm 92.0 g SATA 300 MB/sec ATA security 3 ms 13 ms 24 ms - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 98
DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 99
recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. IMPORTANT: If you will be - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 100
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. You can use Windows tools to create system restore points and create backups of personal information, see Using Windows - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 101
then select the Get started app. ● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover the Windows partition to original factory - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 102
the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the onscreen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 103
or restart the tablet, and then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 104
drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 105
from the list of displayed options. NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 106
and then click Settings. 2. Click Save backup copy of your files with file history. File History windows are launched. 3. Follow the on-screen instructions to use file history to backup files. - or Click recovery to create a recovery drive using a USB flash drive. - or Click Windows 7 file recovery - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 107
backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery keyboard layout. 7. Select Troubleshoot from the boot options menu. 8. Select Reset your PC, and follow the on-screen instructions. Performing a system recovery - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 108
separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 109
Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support keyboard layout. 4. Select Troubleshoot from the boot options menu. 5. Select Reset your PC, and follow the on-screen instructions. To use the Start - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 110
down to display Remove everything and reinstall Windows. 6. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 111
14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 112
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 113
Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 114
106 Chapter 14 Power cord set requirements - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 115
15 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 116
108 Chapter 15 Recycling - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 117
removing 32 buttons left TouchPad 10 power 12 right TouchPad 10 C cables, service considerations 23 caps lock light, identifying 11 chipset, product description 1 components board illustrated 19 connector, power 7 connectors, service considerations 23 D display assembly illustrated 16 removing 57 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 118
3 keys action 13 esc 13 fn 13 Windows 13 L latch, battery release 14 legacy support, USB 75 lights caps lock 11 hard drive 6 mute 11 power 6, 11 RJ-45 optical drive, identifying 7 P packaging guidelines 25 plastic parts, service considerations 23 pointing device 3 ports HDMI 6 product description 3 - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 119
sensors, product description 2 service considerations cables 23 connectors 23 plastic parts 23 serviceability, product description 3 setup guidelines 25 USB board removing 51 spare part number 17, 51 USB legacy support 75 V vents, identifying 6, 14 video, product description 2 W webcam identifying - HP Pavilion 17-g000 | 17-g099 AMD Models - Maintenance and Service Guide - Page 120
112 Index
HP Pavilion Notebook 17
Models 17-g000 – 17-g099
AMD Models
Maintenance and Service Guide