HP Pavilion 17-g000 17-g099 AMD Models - Maintenance and Service Guide - Page 5

Table of contents

1

Product description

.......................................................................................................................................

1

2

Internal components

identiﬁcation

.................................................................................................................

5

Right side

...............................................................................................................................................................

6

Left side

.................................................................................................................................................................

7

Display (dual WLAN)

...............................................................................................................................................

8

Display (Touchscreen)

............................................................................................................................................

9

Top

........................................................................................................................................................................

10

TouchPad

...........................................................................................................................................

10

Lights

.................................................................................................................................................

11

Buttons and speakers

.......................................................................................................................

12

Keys

...................................................................................................................................................

13

Bottom

.................................................................................................................................................................

14

3

Illustrated parts catalog

..............................................................................................................................

15

Computer major components

..............................................................................................................................

15

Display assembly subcomponents

......................................................................................................................

19

Miscellaneous parts

.............................................................................................................................................

20

Mass storage devices

...........................................................................................................................................

22

4

Removal and replacement procedures preliminary requirements

....................................................................

23

Tools required

......................................................................................................................................................

23

Service considerations

.........................................................................................................................................

23

Plastic parts

.......................................................................................................................................

23

Cables and connectors

......................................................................................................................

23

Drive handling

...................................................................................................................................

24

Grounding guidelines

...........................................................................................................................................

24

Electrostatic discharge damage

........................................................................................................

24

Packaging and transporting guidelines

..........................................................................

25

Workstation guidelines

................................................................................

25

5

Removal and replacement procedures for Customer Self-Repair parts

.............................................................

27

Component replacement procedures

..................................................................................................................

27

Battery

...............................................................................................................................................

27

Optical drive

.......................................................................................................................................

28

v

Section	Page
Product description	9
Internal components identification	13
Right side	14
Left side	15
Display (dual WLAN)	16
Display (Touchscreen)	17
Top	18
TouchPad	18
Lights	19
Buttons and speakers	20
Keys	21
Bottom	22
Illustrated parts catalog	23
Computer major components	23
Display assembly subcomponents	27
Miscellaneous parts	28
Mass storage devices	30
Removal and replacement procedures preliminary requirements	31
Tools required	31
Service considerations	31
Plastic parts	31
Cables and connectors	31
Drive handling	32
Grounding guidelines	32
Electrostatic discharge damage	32
Packaging and transporting guidelines	33
Workstation guidelines	33
Equipment guidelines	34
Removal and replacement procedures for Customer Self-Repair parts	35
Component replacement procedures	35
Battery	35
Optical drive	36
Removal and replacement procedures for Authorized Service Provider parts	39
Component replacement procedures	39
Bottom cover	40
Remove Display	43
Hard drive	44
WLAN module	45
RTC battery	48
Memory module	49
Fan	50
Heat sink assembly	51
Optical drive connector	55
System board	56
USB board	59
Speakers	60
Power button board	61
Power connector	62
TouchPad	63
Display assembly, non-touch	65
Display assembly, touch	70
Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10	77
Using Computer Setup	77
Starting Computer Setup	77
Navigating and selecting in Computer Setup	78
Restoring factory settings in Computer Setup	78
Updating the BIOS	79
Determining the BIOS	79
Downloading a BIOS update	79
Changing the boot order using the f9 prompt	80
TPM BIOS settings (select products only)	81
Using HP Sure Start (select products only)	81
Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8	83
Using Computer Setup	83
Starting Computer Setup	83
Navigating and selecting in Computer Setup	83
Restoring default settings in Computer Setup	84
Updating the BIOS	85
Determining the BIOS version	85
Downloading a BIOS update	85
Using MultiBoot	86
About the boot device order	86
Choosing MultiBoot preferences	86
Setting a new boot order in Computer Setup	87
Dynamically choosing a boot device using the f9 prompt	87
Setting a MultiBoot Express prompt	88
Entering MultiBoot Express preferences	88
Using System Diagnostics	89
Using HP PC Hardware Diagnostics (UEFI) in Windows 10	91
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	91
Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1	93
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	93
Specifications	95
Computer specifications	95
43.9-cm (17.3-in) display specifications	96
Hard drive specifications	97
DVD±RW SuperMulti DL Drive specifications	98
Backup and recovery – Windows 10	99
Creating recovery media and backups	99
Creating HP Recovery media (select products only)	100
Using Windows Tools	101
Restore and recovery	101
Recovering using HP Recovery Manager	102
What you need to know before you get started	102
Using the HP Recovery partition (select products only)	103
Using HP Recovery media to recover	103
Changing the computer boot order	104
Removing the HP Recovery partition (select products only)	104
Backup and recovery – Windows 8	105
Backing up your information	105
Performing a system recovery	107
Using f11 recovery tools	107
Using Windows 8 operating system media (purchased separately)	108
Using Windows Refresh for quick and easy recovery	109
Remove everything and reinstall Windows	109
Using HP Software Setup	110
Power cord set requirements	111
Requirements for all countries	111
Requirements for specific countries and regions	112
Recycling	115

HP Pavilion 17-g000 17-g099 AMD Models - Maintenance and Service Guide - Page 5

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