HP Pavilion 17-g000 17-g099 AMD Models - Maintenance and Service Guide - Page 109

Using Windows Refresh for quick and easy recovery, Remove everything and reinstall Windows

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Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. NOTE: You may be prompted for your permission or password when using Refresh. See HP Support Assistant for more information. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. To start Refresh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen. 4. In Windows 8.0, select General from the PC settings screen. - or In Windows 8.1, select Update and Recovery , and then select Recovery. 5. Scroll the right-side choices down to display Refresh your PC without affecting your files. 6. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions. Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows. IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain. You can initiate this option by using the f11 key or from the Start screen. To use the f11 key: 1. Press f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Choose your language. 3. Choose your keyboard layout. 4. Select Troubleshoot from the boot options menu. 5. Select Reset your PC, and follow the on-screen instructions. To use the Start screen: Performing a system recovery 101

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Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.
IMPORTANT:
Refresh removes any traditional applications that were not originally installed on the system
at the factory.
NOTE:
During Refresh, a list of removed traditional applications will be saved so that you have a quick way
to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional
applications. To access HP Support Assistant on the Start screen, select the
HP Support Assistant
app.
NOTE:
You may be prompted for your permission or password when using Refresh. See HP Support
Assistant for more information. To access HP Support Assistant on the Start screen, select the
HP Support
Assistant
app.
To start Refresh:
1.
On the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
2.
Click
Settings
.
3.
Click
Change PC settings
in the bottom-right corner of the screen.
4.
In Windows 8.0, select
General
from the PC settings screen.
- or -
In Windows 8.1, select
Update and Recovery
, and then select
Recovery
.
5.
Scroll the right-side choices down to display
Refresh your PC without
affecting
your
files
.
6.
Under
Refresh your PC without
affecting
your
files
, select
Get started
, and follow the on-screen
instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal
information before you give away or recycle your computer. The process described in this section provides a
speedy, simple way to return the computer to its original state. This option removes all personal data, apps,
and settings from your computer, and reinstalls Windows.
IMPORTANT:
This option does not provide backups of your information. Before using this option, back up
any personal information you wish to retain.
You can initiate this option by using the
f11
key or from the Start screen.
To use the
f11
key:
1.
Press
f11
while the computer boots.
– or –
Press and hold
f11
as you press the power button.
2.
Choose your language.
3.
Choose your keyboard layout.
4.
Select
Troubleshoot
from the boot options menu.
5.
Select
Reset your PC
, and follow the on-screen instructions.
To use the Start screen:
Performing a system recovery
101