HP Pavilion All-in-One MS200 Getting Started Guide - All-in-One PCs - Page 39

Video, Update Driver Software

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Video Symptom Possible solution Some video files do not play. Your file may be corrupt or in an unsupported format. Open the video file in a video editor, and then resave the file in a supported format. Codec error messages appear when I try to play certain video files. Open the file in Windows Media Player. Ensure Windows Media Player is configured to automatically download codecs.  If the correct codec is available, the file will play. Note that you must be connected to the Internet to download the codec file.  If the correct codec is not available, check to see whether there is an update available for Windows Media Player. For more information, open Windows Media Player Help and search for codec. Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to update the driver. 7 If you are prompted, restart the computer. Troubleshooting and Maintenance 35

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Troubleshooting and Maintenance
35
Video
Symptom
Possible solution
Some video files do
not play.
Your file may be corrupt or in an unsupported format. Open the
video file in a video editor, and then resave the file in a
supported format.
Codec error messages
appear when I try to
play certain video files.
Open the file in Windows Media Player. Ensure Windows
Media Player is configured to automatically download codecs.
If the correct codec is available, the file will play. Note
that you must be connected to the Internet to download the
codec file.
If the correct codec is not available, check to see whether
there is an update available for Windows Media Player.
For more information, open Windows Media Player Help and
search for
codec
.
Error message:
Files
Needed To Display
Video Are Missing or
Corrupt
.
1
Click the
Start
button.
2
Type
Device Manager
into the Start Search box, and then
click
Device Manager
to open the Device Manager
window.
3
Click the plus sign (
+
) next to
Sound, video and game
controllers
.
4
Right-click
TV tuner
(select models only), and then click
Update Driver Software
.
5
Select
Search automatically for updated driver
software
.
6
Follow the instructions to update the driver.
7
If you are prompted, restart the computer.