HP Pavilion All-in-One MS200 Getting Started Guide - All-in-One PCs - Page 41

Hardware installation continued, Start, Device Manager, Uninstall, Properties, General, Troubleshoot

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Hardware installation (continued) Symptom Possible solution A device does not work after installing a new device. To resolve a device conflict, you may need to disable one of the devices or uninstall an old device driver: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) next to the problem device and check for an exclamation point in a yellow circle near the device icon. The exclamation point means there is a device conflict or problem with the device. Exclamation points do not always appear when a device is not working properly. 4 If you have removed a hardware device, but the device driver is still listed in the Device Manager, this may be causing the device conflict. To uninstall the old driver so that the new device driver works properly, right-click the device, click Uninstall, and then click OK. 5 Right-click the name of the device, and then select Properties. 6 Click the General tab to see whether your device is enabled and working properly. If it is available, click the Troubleshoot button, and follow the onscreen instructions in the device troubleshooter wizard. 7 Restart the computer. Click the Start button, click the Arrow button next to Shut Down, and then click Restart. Troubleshooting and Maintenance 37

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Troubleshooting and Maintenance
37
A device does not work
after installing a new
device.
To resolve a device conflict, you may need to disable one of the
devices or uninstall an old device driver:
1
Click the
Start
button.
2
Type
Device Manager
into the Start Search box, and then
click
Device Manager
to open the Device Manager
window.
3
Click the plus sign (
+
) next to the problem device and
check for an exclamation point in a yellow circle near the
device icon. The exclamation point means there is a
device conflict or problem with the device. Exclamation
points do not always appear when a device is not
working properly.
4
If you have removed a hardware device, but the device
driver is still listed in the Device Manager, this may be
causing the device conflict. To uninstall the old driver so
that the new device driver works properly, right-click the
device, click
Uninstall
, and then click
OK
.
5
Right-click the name of the device, and then select
Properties
.
6
Click the
General
tab to see whether your device is
enabled and working properly. If it is available, click the
Troubleshoot
button, and follow the onscreen
instructions in the device troubleshooter wizard.
7
Restart the computer. Click the
Start
button, click the
Arrow
button next to Shut Down, and then click
Restart
.
Hardware installation (continued)
Symptom
Possible solution