HP ProLiant DL380 G3 with MSA500 HP ProLiant Servers Troubleshooting Guide - Page 109
Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed
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Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed ...SOLUTION: Power down the system. Verify that the controller is fully seated. Then power the system on and look for helpful error messages displayed by the controller. If this doesn't help, contact your HP service provider. Description: ADU ("Array diagnostic software" on page 76) requested the identify controller data from the controller, but was unable to obtain it. This usually indicates that the controller is not seated properly or has failed. Action: 1. Power down the server. 2. Be sure the controller is fully seated. 3. Restart the server. 4. Resolve any error messages displayed by the controller. If this does not solve the problem, contact an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on page 185). Unknown Disable Code Description: A code was returned from the array accelerator board that ADU does not recognize. Action: Obtain the latest version of ADU ("Array diagnostic software" on page 76). Unrecoverable Read Error Description: Read parity errors were detected when an attempt to read the same data from both sides of the mirrored memory was made. Data loss will occur. Action: Replace the array accelerator board. Unsupported Processor Configuration (Processor Required in Slot #1) Description: Processor required in slot 1. Action: If you do not install a supported processor in slot 1, this message is displayed, and the system halts. Warning Bit Detected Description: A monitor and performance threshold violation may have occurred. The status of a logical drive may not be OK. Action: Check the other error messages for an indication of the problem. WARNING - Drive Write Cache is Enabled on X Description: Drive has its internal write cache enabled. The drive may be a third-party drive, or the operating parameters of the drive may have been altered. Condition can cause data corruption if power to the drive is interrupted. Action: Replace the drive with a supported drive or restore the operating parameter of the drive. Error messages 109
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