HP ProLiant DL380 G3 with MSA500 HP ProLiant Servers Troubleshooting Guide - Page 162

Slot X Drive Array - Shared SAS Port Connection Conflict Detected - Ports 1I

Page 162 highlights

2. Be sure the cables to the specified port are connected properly and securely ("Loose connections" on page 18). 3. Reconfigure the drives to different SCSI ports. 1776-Slot X Drive Array - Shared SAS Port Connection Conflict Detected - Ports 1I, 1E: Storage connections detected on both shared internal and external ports. ...Controller selects internal port until connection is removed from one of the ports. Audible Beeps: None Action: For cable configuration information, refer to the controller documentation. 1776-Drive Array Reports Improper SCSI Port 1 Cabling Audible Beeps: None Possible Cause: • The integrated array enabler board failed. • The I/O board, drive backplane fan board, or drive backplane failed. Action: 1. Replace the integrated array enabler board. 2. Update the integrated Smart Array option to the latest firmware version ("Firmware maintenance" on page 80). CAUTION: Only authorized technicians trained by HP should attempt to remove the I/O board. If you believe the I/O board requires replacement, contact HP Technical Support ("Contacting HP" on page 185, "Contacting HP technical support or an authorized reseller" on page 185) before proceeding. 3. Reboot the server after replacing each item: a. Drive backplane fan board b. Drive backplane c. I/O board 1777-Slot X Drive Array - Storage Enclosure Problem Detected... (followed by one or more of the following): ...SCSI Port Y: Cooling Fan Malfunction Detected SCSI Port Y: Overheated Condition Detected SCSI Port Y: Side-Panel must be Closed to Prevent Overheating SCSI Port Y: Redundant Power Supply Malfunction Detected SCSI Port Y: Wide SCSI Transfer Failed SCSI Port Y: Interrupt Signal Inoperative SCSI Port y: Unsupported ProLiant Storage System Detected Audible Beeps: None Possible Cause: Environment threshold was violated on the drive enclosure. Action: • Check the cooling fan operation by placing a hand over the fan. Error messages 162

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201

Error messages 162
2.
Be sure the cables to the specified port are connected properly and securely ("
Loose connections
" on
page
18
).
3.
Reconfigure the drives to different SCSI ports.
1776-Slot X Drive Array - Shared SAS Port Connection Conflict Detected - Ports 1I,
1E: Storage connections detected on both shared internal and external ports.
...Controller selects internal port until connection is removed from one of the ports.
Audible Beeps
: None
Action
: For cable configuration information, refer to the controller documentation.
1776-Drive Array Reports Improper SCSI Port 1 Cabling
Audible Beeps
: None
Possible Cause
:
The integrated array enabler board failed.
The I/O board, drive backplane fan board, or drive backplane failed.
Action
:
1.
Replace the integrated array enabler board.
2.
Update the integrated Smart Array option to the latest firmware version ("
Firmware maintenance
" on
page
80
).
CAUTION:
Only authorized technicians trained by HP should attempt to remove the I/O board.
If you believe the I/O board requires replacement, contact HP Technical Support ("
Contacting
HP
" on page
185
, "
Contacting HP technical support or an authorized reseller
" on page
185
)
before proceeding.
3.
Reboot the server after replacing each item:
a.
Drive backplane fan board
b.
Drive backplane
c.
I/O board
1777-Slot X Drive Array - Storage Enclosure Problem Detected...
(followed by one or more of the following):
...SCSI Port Y: Cooling Fan Malfunction Detected
SCSI Port Y: Overheated Condition Detected
SCSI Port Y: Side-Panel must be Closed to Prevent Overheating
SCSI Port Y: Redundant Power Supply Malfunction Detected
SCSI Port Y: Wide SCSI Transfer Failed
SCSI Port Y: Interrupt Signal Inoperative
SCSI Port y: Unsupported ProLiant Storage System Detected
Audible Beeps
: None
Possible Cause
: Environment threshold was violated on the drive enclosure.
Action
:
Check the cooling fan operation by placing a hand over the fan.