HP ProLiant DL380 G3 with MSA500 HP ProLiant Servers Troubleshooting Guide - Page 18

Common problem resolution

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Page 18 highlights

Common problem resolution Loose connections Action: • Be sure all power cords are securely connected. • Be sure all cables are properly aligned and securely connected for all external and internal components. • Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors. • If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are routed correctly through the tray. • Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating components. • If a device has latches, be sure they are completely closed and locked. • Check any interlock or interconnect LEDs that may indicate a component is not connected properly. • If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. • For HP ProLiant BL c-Class Server Blades, be sure the Onboard Administrator tray is seated properly. Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Firmware updates Download firmware updates from the following locations: • The most recent SPP ("HP Service Pack for ProLiant" on page 78) from the HP website (http://www.hp.com/go/spp). • The HP Smart Components available as part of the SPP ("HP Service Pack for ProLiant" on page 78). • The most recent version of a particular server or option firmware from the HP website (http://www.hp.com/support). All servers discussed in this document might not be supported by SPP. To determine if your product is supported by the SPP, see the latest server support guide on the HP website (http://www.hp.com/go/spp/documentation). If your server is not supported by SPP, see "Keeping the system current (on page 77)" for other options. Common problem resolution 18

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Common problem resolution 18
Common problem resolution
Loose connections
Action
:
•
Be sure all power cords are securely connected.
•
Be sure all cables are properly aligned and securely connected for all external and internal
components.
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
•
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are
routed correctly through the tray.
•
Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
•
If a device has latches, be sure they are completely closed and locked.
•
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
•
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
•
For HP ProLiant BL c-Class Server Blades, be sure the Onboard Administrator tray is seated properly.
Service notifications
To view the latest service notifications, refer to the HP website (
). Select
the appropriate server model, and then click the
Troubleshoot a Problem
link on the product page.
Firmware updates
Download firmware updates from the following locations:
•
The most recent SPP ("
HP Service Pack for ProLiant
" on page
78
) from the HP website
(
).
•
The HP Smart Components available as part of the SPP ("
HP Service Pack for ProLiant
" on page
78
).
•
The most recent version of a particular server or option firmware from the HP website
(
).
All servers discussed in this document might not be supported by SPP. To determine if your product is
supported by the SPP, see the latest server support guide on the HP website
(
). If your server is not supported by SPP, see "Keeping the
system current (on page
77
)" for other options.