HP ProLiant DL380 G3 with MSA500 HP ProLiant Servers Troubleshooting Guide - Page 180

Processor-related port 85 codes

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For example, if the port 85 code displays "31h," see "Processor-related port 85 codes (on page 180)" for more information. Port 85 code Description 3xh 4xh 6xh All other codes, including 00h, 01h, and 5xh Port 85 codes in this format indicate processor-related errors. See "Processor-related port 85 codes (on page 180)" for more information. Port 85 codes in this format indicate memory-related errors. See "Memory-related port 85 codes (on page 181)" for more information. Port 85 codes in this format indicate expansion board-related errors. See "Expansion board-related port 85 codes (on page 182)" for more information. Port 85 codes in this range cover several areas. See the section "Miscellaneous port 85 codes (on page 182)" for more information. 3. Reference the designated section in this guide for the appropriate troubleshooting steps. Processor-related port 85 codes Processor-related port 85 codes display in the format 3xh. IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step. To troubleshoot processor-related error codes: 1. Bring the server to base configuration by removing all components that are not required by the server to complete POST. For more information, see "Breaking the server down to the minimum hardware configuration (on page 16)." This process can include removing all: o Expansion boards o DIMMs, except the first bank o Hard drives o Peripheral devices IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly. CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 16)." Failure to follow the recommended guidelines can cause damage to the system board, requiring replacement of the system board. 2. Remove all processors and PPMs, except the processor installed in socket 1 and the corresponding PPM. CAUTION: Before replacing or reseating any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 16)." Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board. 3. Reseat the processor in socket 1. Error messages 180

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Error messages 180
For example, if the port 85 code displays "31h," see "Processor-related port 85 codes (on page
180
)"
for more information.
Port 85 code
Description
3xh
Port 85 codes in this format indicate processor-related errors. See "Processor-related
port 85 codes (on page
180
)" for more information.
4xh
Port 85 codes in this format indicate memory-related errors. See "Memory-related
port 85 codes (on page
181
)" for more information.
6xh
Port 85 codes in this format indicate expansion board-related errors. See "Expansion
board-related port 85 codes (on page
182
)" for more information.
All other codes,
including 00h, 01h,
and 5xh
Port 85 codes in this range cover several areas. See the section "Miscellaneous port
85 codes (on page
182
)" for more information.
3.
Reference the designated section in this guide for the appropriate troubleshooting steps.
Processor-related port 85 codes
Processor-related port 85 codes display in the format 3xh.
IMPORTANT:
Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
To troubleshoot processor-related error codes:
1.
Bring the server to base configuration by removing all components that are not required by the server
to complete POST. For more information, see "Breaking the server down to the minimum hardware
configuration (on page
16
)." This process can include removing all:
o
Expansion boards
o
DIMMs, except the first bank
o
Hard drives
o
Peripheral devices
IMPORTANT:
Processor socket 1 and PPM slot 1 must be populated at all times or the server does
not function properly.
CAUTION:
Before removing or replacing any processors, be sure to follow the guidelines
provided in "Performing processor procedures in the troubleshooting process (on page
16
)."
Failure to follow the recommended guidelines can cause damage to the system board, requiring
replacement of the system board.
2.
Remove all processors and PPMs, except the processor installed in socket 1 and the corresponding
PPM.
CAUTION:
Before replacing or reseating any processors, be sure to follow the guidelines
provided in "Performing processor procedures in the troubleshooting process (on page
16
)."
Failure to follow the recommended guidelines can cause damage to the system board requiring
replacement of the system board.
3.
Reseat the processor in socket 1.