HP ProLiant DL380 G3 with MSA500 HP ProLiant Servers Troubleshooting Guide - Page 182

Expansion board-related port 85 codes, Miscellaneous port 85 codes

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Page 182 highlights

5. Replace the DIMMs with a remaining bank of memory. 6. Replace the memory board, if applicable. 7. Replace the system board. IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the serial number and product ID" on page 71). Expansion board-related port 85 codes Expansion board-related port 85 codes display in the format 6xh. IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step. To troubleshoot expansion board-related error codes: 1. Reseat all expansion boards. 2. Bring the server to base configuration by removing all components that are not required by the server to complete POST. For more information, see "Breaking the server down to the minimum hardware configuration (on page 16)." This process can include removing all: o Expansion boards o DIMMs, except the first bank o Hard drives o Peripheral devices IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly. CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 16)." Failure to follow the recommended guidelines can cause damage to the system board, requiring replacement of the system board. 3. Remove all processors and PPMs, except the processor installed in socket 1 and the corresponding PPM. 4. Install the expansion boards one at a time, rebooting between each installation to isolate the failed expansion board. 5. Replace the failed expansion board, if applicable. 6. Replace the PCI riser board, if applicable. 7. Replace the system board. IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the serial number and product ID" on page 71). Miscellaneous port 85 codes To troubleshoot all other port 85 codes: Error messages 182

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Error messages 182
5.
Replace the DIMMs with a remaining bank of memory.
6.
Replace the memory board, if applicable.
7.
Replace the system board.
IMPORTANT:
If replacing the system board or clearing NVRAM, you must re-enter the server
serial number through RBSU ("
Re-entering the serial number and product ID
" on page
71
).
Expansion board-related port 85 codes
Expansion board-related port 85 codes display in the format 6xh.
IMPORTANT:
Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
To troubleshoot expansion board-related error codes:
1.
Reseat all expansion boards.
2.
Bring the server to base configuration by removing all components that are not required by the server
to complete POST. For more information, see "Breaking the server down to the minimum hardware
configuration (on page
16
)." This process can include removing all:
o
Expansion boards
o
DIMMs, except the first bank
o
Hard drives
o
Peripheral devices
IMPORTANT:
Processor socket 1 and PPM slot 1 must be populated at all times or the server does
not function properly.
CAUTION:
Before removing or replacing any processors, be sure to follow the guidelines
provided in "Performing processor procedures in the troubleshooting process (on page
16
)."
Failure to follow the recommended guidelines can cause damage to the system board, requiring
replacement of the system board.
3.
Remove all processors and PPMs, except the processor installed in socket 1 and the corresponding
PPM.
4.
Install the expansion boards one at a time, rebooting between each installation to isolate the failed
expansion board.
5.
Replace the failed expansion board, if applicable.
6.
Replace the PCI riser board, if applicable.
7.
Replace the system board.
IMPORTANT:
If replacing the system board or clearing NVRAM, you must re-enter the server
serial number through RBSU ("
Re-entering the serial number and product ID
" on page
71
).
Miscellaneous port 85 codes
To troubleshoot all other port 85 codes: