HP ProLiant DL380 G3 with MSA500 HP ProLiant Servers Troubleshooting Guide - Page 11

Getting started

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Getting started HP ProLiant 100 Series Server troubleshooting information Use this guide for troubleshooting information on the HP ProLiant ML110 G7 Server and the HP ProLiant DL120 G7 Server. For troubleshooting information on HP ProLiant 100 Series Servers other than the HP ProLiant ML110 G7 Server and HP ProLiant DL120 G7 Server, see the respective server user guides. How to use this guide NOTE: For common troubleshooting procedures, the term "server" is used to mean servers and server blades. This guide provides common procedures and solutions for the many levels of troubleshooting a ProLiant server-from the most basic connector issues to complex software configuration problems. To understand the sections of this guide and to identify the best starting point for a problem, use the following descriptions: • Common problem resolution (on page 18) Many server problems are caused by loose connections, outdated firmware, and other issues. Use this section to perform basic troubleshooting for common problems. • Diagnostic flowcharts (on page 22) When a server exhibits symptoms that do not immediately pinpoint the problem, use this section to begin troubleshooting. The section contains a series of flowcharts that provide a common troubleshooting process for ProLiant servers. The flowcharts identify a diagnostic tool or a process to help solve the problem. • Hardware problems (on page 37) When the symptoms point to a specific component, use this section to find solutions for problems with power, general components, system boards, system open circuits and short circuits, and external devices. • Software problems (on page 60) When you have a known, specific software problem, use this section to identify a solution to the problem. • Software tools and solutions (on page 67) Use this section as a reference for software tools and utilities. • HP resources for troubleshooting (on page 86) Getting started 11

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Getting started 11
Getting started
HP ProLiant 100 Series Server troubleshooting
information
Use this guide for troubleshooting information on the HP ProLiant ML110 G7 Server and the HP ProLiant
DL120 G7 Server.
For troubleshooting information on HP ProLiant 100 Series Servers other than the HP ProLiant ML110 G7
Server and HP ProLiant DL120 G7 Server, see the respective server user guides.
How to use this guide
NOTE:
For common troubleshooting procedures, the term "server" is used to mean servers and
server blades.
This guide provides common procedures and solutions for the many levels of troubleshooting a ProLiant
server—from the most basic connector issues to complex software configuration problems.
To understand the sections of this guide and to identify the best starting point for a problem, use the following
descriptions:
•
Common problem resolution (on page
18
)
Many server problems are caused by loose connections, outdated firmware, and other issues. Use this
section to perform basic troubleshooting for common problems.
•
Diagnostic flowcharts (on page
22
)
When a server exhibits symptoms that do not immediately pinpoint the problem, use this section to
begin troubleshooting. The section contains a series of flowcharts that provide a common
troubleshooting process for ProLiant servers. The flowcharts identify a diagnostic tool or a process to
help solve the problem.
•
Hardware problems (on page
37
)
When the symptoms point to a specific component, use this section to find solutions for problems with
power, general components, system boards, system open circuits and short circuits, and external
devices.
•
Software problems (on page
60
)
When you have a known, specific software problem, use this section to identify a solution to the
problem.
•
Software tools and solutions (on page
67
)
Use this section as a reference for software tools and utilities.
•
HP resources for troubleshooting (on page
86
)