HP ProLiant DL380 G3 with MSA500 HP ProLiant Servers Troubleshooting Guide - Page 45

System completes POST but drive fails, No hard drives are recognized, Hard drive is not recognized

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Page 45 highlights

contact HP support ("Contacting HP" on page 185, "Contacting HP technical support or an authorized reseller" on page 185). System completes POST but drive fails Action: 1. Be sure no loose connections (on page 18) exist. 2. Be sure no device conflict exists. 3. Be sure the hard drive is cabled properly and terminated if necessary. 4. Be sure the hard drive data cable is working by replacing it with a known functional cable. 5. Be sure the access panel is installed properly when the server is operating. Drives may overheat and cause sluggish response or drive failure. 6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace failed components as indicated. 7. Run RBSU ("HP ROM-Based Setup Utility" on page 67) to verify that the boot controller order is set properly. No hard drives are recognized Action: 1. Be sure no power problems (on page 37) exist. 2. Check for loose connections (on page 18). 3. Be sure that the controller supports the hard drives being installed. 4. Be sure the controller has the most recent firmware. 5. If the controller supports license keys and the configuration is dual domain, be sure the license key is installed. Hard drive is not recognized by the server Action: 1. Check the hard drive LEDs to be sure they indicate normal function. For information on hard drive LEDs, see hard drive LED combinations (on page 20). For server-specific hard drive LED information, see the server documentation or the HP website (http://www.hp.com). 2. Be sure no loose connections (on page 18) exist. 3. Be sure the correct drive controller drivers are installed. 4. Be sure the hard drive is configured properly: a. To determine the proper configuration, see the hard drive documentation. b. Remove the hard drive and be sure the configuration jumpers are set properly. c. For a non-hot-plug hard drive, be sure a conflict does not exist with another hard drive. Check for SCSI ID conflicts. d. When using an array controller, be sure the hard drive is configured in an array. Run ACU. Hardware problems 45

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Hardware problems 45
contact HP support ("
Contacting HP
" on page
185
, "
Contacting HP technical support or an authorized
reseller
" on page
185
).
System completes POST but drive fails
Action
:
1.
Be sure no loose connections (on page
18
) exist.
2.
Be sure no device conflict exists.
3.
Be sure the hard drive is cabled properly and terminated if necessary.
4.
Be sure the hard drive data cable is working by replacing it with a known functional cable.
5.
Be sure the access panel is installed properly when the server is operating. Drives may overheat and
cause sluggish response or drive failure.
6.
Run Insight Diagnostics ("
HP Insight Diagnostics
" on page
75
) and replace failed components as
indicated.
7.
Run RBSU ("
HP ROM-Based Setup Utility
" on page
67
) to verify that the boot controller order is set
properly.
No hard drives are recognized
Action
:
1.
Be sure no power problems (on page
37
) exist.
2.
Check for loose connections (on page
18
).
3.
Be sure that the controller supports the hard drives being installed.
4.
Be sure the controller has the most recent firmware.
5.
If the controller supports license keys and the configuration is dual domain, be sure the license key is
installed.
Hard drive is not recognized by the server
Action
:
1.
Check the hard drive LEDs to be sure they indicate normal function. For information on hard drive LEDs,
see hard drive LED combinations (on page
20
). For server-specific hard drive LED information, see the
server documentation or the HP website (
).
2.
Be sure no loose connections (on page
18
) exist.
3.
Be sure the correct drive controller drivers are installed.
4.
Be sure the hard drive is configured properly:
a.
To determine the proper configuration, see the hard drive documentation.
b.
Remove the hard drive and be sure the configuration jumpers are set properly.
c.
For a non-hot-plug hard drive, be sure a conflict does not exist with another hard drive. Check for
SCSI ID conflicts.
d.
When using an array controller, be sure the hard drive is configured in an array. Run ACU.