HP ProLiant DL380 G3 with MSA500 HP ProLiant Servers Troubleshooting Guide - Page 77
Remote support and analysis tools, Keeping the system current
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Remote support and analysis tools HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product's service level. Notifications may be sent to your authorized HP Channel Partner for onsite service, if configured and available in your country. For more information, see the HP website (http://www.hp.com/go/insightremotesupport). The HP Insight Remote Support Release Notes detail the prerequisites, supported hardware, and associated operating systems. The release notes are available on the HP website (http://www.hp.com/go/insightremotesupport/docs). HP Insight Remote Support is included as part of HP Warranty, HP Care Pack Service, or HP contractual support agreement. Keeping the system current Drivers IMPORTANT: Always perform a backup before installing or updating device drivers. To install a SmartStart-supported OS, use the SmartStart software (on page 67) and its Assisted Path feature to install the OS and latest driver support. If you are installing drivers from the SmartStart CD, be sure that you are using the latest SmartStart version that your server supports. To verify that your server is using the latest supported version, see the HP website (http://www.hp.com/go/foundation). For more information, see the documentation provided with the SmartStart CD. If you do not use the SmartStart CD to install an OS, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website (http://www.hp.com/support). For supported G7 and earlier servers, SmartStart is still available on the HP website (http://www.hp.com/go/foundation). For sustaining support, use SPP ("HP Service Pack for ProLiant" on page 78), if supported on your server. If SPP is not supported, then use HP ProLiant Support Packs ("ProLiant Support Packs" on page 78) (post 8.70). To determine if your product is supported by the SPP, see the latest server support guide on the HP website (http://www.hp.com/go/spp/documentation). Version control The VCRM and VCA are Web-enabled Insight Management Agents tools that HP SIM uses to facilitate and schedule software update tasks to the entire enterprise. Software tools and solutions 77
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