HP ProLiant DL380 G3 with MSA500 HP ProLiant Servers Troubleshooting Guide - Page 44

Drive problems hard drives and solid state drives

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2. Be sure the diskette is not write protected. If it is, use another diskette or remove the write protection. 3. Be sure you are attempting to write to the proper drive by checking the drive letter in the path statement. 4. Be sure enough space is available on the diskette. Drive problems (hard drives and solid state drives) HP SIM reports a drive fault on a hard drive managed by an HP Smart Array controller Action: • If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED combinations (on page 20)." • If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service guide. • If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 75), perform the following: a. Run the Smart Array SCSI Diagnosis feature (on page 75). b. Perform the actions recommended by the diagnosis report. c. If the issue is still present, run the appropriate array diagnostic software (on page 76). For array diagnostic software report analysis, contact HP support ("Contacting HP" on page 185, "Contacting HP technical support or an authorized reseller" on page 185). • If the drive fault LED is not flashing and the operating system does not support HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 75), insert the SmartStart CD and run the appropriate array diagnostic software (on page 76). For array diagnostic software report analysis, contact HP support ("Contacting HP" on page 185, "Contacting HP technical support or an authorized reseller" on page 185). The fault LED is illuminated on a hard drive managed by an HP Smart Array controller Action: • If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED combinations (on page 20)." • If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service guide. • If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 75), perform the following: a. Run the Smart Array SCSI Diagnosis feature (on page 75). b. Perform the actions recommended by the diagnosis report. c. If the issue is still present, run the appropriate array diagnostic software (on page 76). For array diagnostic software report analysis, contact HP support ("Contacting HP" on page 185, "Contacting HP technical support or an authorized reseller" on page 185). • If the drive fault LED is not flashing and the operating system does not support HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 75), insert the SmartStart CD and run the appropriate array diagnostic software (on page 76). For array diagnostic software report analysis, Hardware problems 44

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Hardware problems 44
2.
Be sure the diskette is not write protected. If it is, use another diskette or remove the write protection.
3.
Be sure you are attempting to write to the proper drive by checking the drive letter in the path statement.
4.
Be sure enough space is available on the diskette.
Drive problems (hard drives and solid state drives)
HP SIM reports a drive fault on a hard drive managed by an HP Smart Array
controller
Action:
•
If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED
combinations (on page
20
)."
•
If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service guide.
•
If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version
7.40 or later ("
HP Insight Diagnostics
" on page
75
), perform the following:
a.
Run the Smart Array SCSI Diagnosis feature (on page
75
).
b.
Perform the actions recommended by the diagnosis report.
c.
If the issue is still present, run the appropriate array diagnostic software (on page
76
).
For array diagnostic software report analysis, contact HP support ("
Contacting HP
" on page
185
,
"
Contacting HP technical support or an authorized reseller
" on page
185
).
•
If the drive fault LED is not flashing and the operating system does not support HP Insight Diagnostics,
version 7.40 or later ("
HP Insight Diagnostics
" on page
75
), insert the SmartStart CD and run the
appropriate array diagnostic software (on page
76
). For array diagnostic software report analysis,
contact HP support ("
Contacting HP
" on page
185
, "
Contacting HP technical support or an authorized
reseller
" on page
185
).
The fault LED is illuminated on a hard drive managed by an HP Smart Array controller
Action:
•
If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED
combinations (on page
20
)."
•
If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service guide.
•
If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version
7.40 or later ("
HP Insight Diagnostics
" on page
75
), perform the following:
a.
Run the Smart Array SCSI Diagnosis feature (on page
75
).
b.
Perform the actions recommended by the diagnosis report.
c.
If the issue is still present, run the appropriate array diagnostic software (on page
76
).
For array diagnostic software report analysis, contact HP support ("
Contacting HP
" on page
185
,
"
Contacting HP technical support or an authorized reseller
" on page
185
).
•
If the drive fault LED is not flashing and the operating system does not support HP Insight Diagnostics,
version 7.40 or later ("
HP Insight Diagnostics
" on page
75
), insert the SmartStart CD and run the
appropriate array diagnostic software (on page
76
). For array diagnostic software report analysis,