Horizontal lines at the end of a cut sheet print
.................................................................................
169
Vertical lines of different colors
........................................................................................................
169
White spots on the print
....................................................................................................................
169
Colors are inaccurate
.......................................................................................................................
170
Color accuracy using EPS or PDF images in page layout applications
...........................
170
Colors are fading
..............................................................................................................................
171
The image is incomplete (clipped at the bottom)
..............................................................................
171
The image is clipped
........................................................................................................................
171
Some objects are missing from the printed image
...........................................................................
172
A PDF file is clipped or objects are missing
.....................................................................................
172
The Image Diagnostics Print
............................................................................................................
172
Corrective action
..............................................................................................................
174
If you still have a problem
.................................................................................................................
175
16
Troubleshooting ink cartridge and printhead issues
Cannot insert an ink cartridge
..........................................................................................................
178
Ink cartridge status messages
..........................................................................................................
178
Cannot insert a printhead
.................................................................................................................
178
The front-panel display recommends reseating or replacing a printhead
........................................
179
Clean the printheads
........................................................................................................................
179
Clean the printhead drop detector
....................................................................................................
180
Align the printheads
..........................................................................................................................
182
Reinsert printheads procedure
........................................................................................
183
Image Quality Maintenance menu procedure
..................................................................
183
Scanning errors during alignment
....................................................................................
184
Printhead status messages
..............................................................................................................
184
17
Troubleshooting general printer issues
The printer does not print
.................................................................................................................
186
The printer seems slow
....................................................................................................................
186
The printer printed on undesirable paper
.........................................................................................
186
Communication failures between computer and printer
...................................................................
187
Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)
............................
187
Cannot access the Embedded Web Server
.....................................................................................
188
Automatic file system check
.............................................................................................................
188
An AutoCAD 2000 memory allocation error
.....................................................................................
189
No output when printing from Microsoft Visio 2003
..........................................................................
189
Unavailable driver features when printing from QuarkXpress
.........................................................
189
Printer alerts
.....................................................................................................................................
190
18
Front-panel error messages
19
HP Customer Care
Introduction
.......................................................................................................................................
194
HP Professional Services
.................................................................................................................
194
Knowledge Center
...........................................................................................................
194
HP Start-Up Kit
................................................................................................................
194
HP Care Packs and Warranty Extensions
.......................................................................
194
HP Installation
..................................................................................................................
195
HP Instant Support
...........................................................................................................................
195
HP Proactive Support
.......................................................................................................................
195
Contact HP Support
.........................................................................................................................
196
Telephone numbers
.........................................................................................................
196
viii
ENWW