Order accessories
............................................................................................................
145
Introduction to the accessories
.........................................................................................................
146
Stand
...............................................................................................................................
146
Spindle
.............................................................................................................................
146
Jetdirect print server
........................................................................................................
146
14
Troubleshooting paper issues
The paper cannot be loaded successfully
........................................................................................
148
General unsuccessful roll load issues
.............................................................................
148
Unsuccessful roll load with 24-inch printer
......................................................................
148
Unsuccessful roll load with 44-inch printer
......................................................................
149
Unsuccessful sheet load
..................................................................................................
149
Paper loading error messages
.........................................................................................
149
The paper type is not in the driver
....................................................................................................
150
Transparent or translucent paper
....................................................................................
150
Glossy paper
....................................................................................................................
150
Matte Paper
.....................................................................................................................
150
General purpose paper
...................................................................................
151
Photographic paper
.........................................................................................
151
HP Banners with Tyvek®
.................................................................................................
151
Black ink is easily removed when touched
......................................................................
151
After printing, the paper has wrinkles or there is too much ink
........................................
151
The paper has jammed
....................................................................................................................
152
The printer displays out of paper when paper is available
...............................................................
154
Prints do not fall nicely into the basket
.............................................................................................
154
The sheet stays in the printer when the print has been completed
..................................................
154
The paper is cut when the print has been completed
.......................................................................
155
The cutter does not cut well
.............................................................................................................
155
The roll is loose on the spindle
.........................................................................................................
155
A strip stays on the output tray and generates jams
........................................................................
155
Recalibrate the paper advance
........................................................................................................
155
Recalibrating the paper advance procedure
....................................................................
156
Return to default calibration
.............................................................................................
157
15
Troubleshooting print-quality issues
General advice
.................................................................................................................................
160
Print quality troubleshooting wizard
..................................................................................................
160
Horizontal lines across the image (banding)
....................................................................................
161
Lines are too thick, too thin, or missing
............................................................................................
162
Lines appear stepped or jagged
.......................................................................................................
162
Lines print double or in the wrong colors
..........................................................................................
163
Lines are discontinuous
....................................................................................................................
164
Lines are blurred
..............................................................................................................................
165
Line lengths are inaccurate
..............................................................................................................
165
The whole image is blurry or grainy
.................................................................................................
166
The paper is not flat
..........................................................................................................................
166
The print is scuffed or scratched
......................................................................................................
167
Ink marks on the paper
.....................................................................................................................
167
Horizontal smears on the front of coated paper
...............................................................
167
Ink marks on the back of the paper
.................................................................................
168
Black ink comes off when you touch the print
..................................................................................
168
Edges of objects are stepped or not sharp
.......................................................................................
168
Edges of objects are darker than expected
......................................................................................
169
ENWW
vii