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Front-panel error messages

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18 Front-panel error messages Front-panel errors Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, contact HP Support. See Contact HP Support on page 196. Table 18-1 Text messages Message Recommendation [Color] cartridge has expired Replace the cartridge. See Handling ink cartridges and printheads on page 119. [Color] cartridge is missing Insert a cartridge of the correct color. See Handling ink cartridges and printheads on page 119. [Color] cartridge is out of ink Replace the cartridge. See Handling ink cartridges and printheads on page 119. [Color] printhead #[n] error: not present Insert the correct printhead. See Handling ink cartridges and printheads on page 119. [Color] printhead #[n] error: please remove Remove the incorrect printhead and insert a new printhead of the correct type (color and number). See Handling ink cartridges and printheads on page 119. [Color] printhead #[n] error: replace Remove the non-functional printhead and insert a new printhead. See Handling ink cartridges and printheads on page 119. [Color] printhead #[n] error: reseat Remove and reinsert the same printhead, or try cleaning the electrical connections. If necessary, insert a new printhead. See The front-panel display recommends reseating or replacing a printhead on page 179. [Color] printhead #[n] out of warranty The printhead's warranty has expired, because of the length of time it has been in operation or because of the volume of ink used. [Color] printhead #[n] warranty warning The printhead's warranty may be invalidated by the use of the wrong kind of ink. IO error Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 196. IO warning Try again; if the problem persists, contact HP Support. See Contact HP Support on page 196. Paper advance calibration pending Perform paper advance calibration. See Recalibrate the paper advance on page 155. Paper too small to print paper advance calibration Unload paper and load larger paper. Paper too small to scan paper advance calibration Unload paper and load larger paper. PDL Error: Ink system not ready Clean the printheads. See Clean the printheads on page 179. ENWW 191

Section	Page
Introduction	13
Safety precautions	14
HP Start-Up Kit	14
Using this guide	14
Introduction	14
Use and maintenance	15
Troubleshooting	15
Accessories, support, and specifications	15
Glossary	15
Index	15
Warnings and Cautions	15
The printer's main features	16
The printer's main components	16
Front view	17
Rear view	18
The front panel	18
Printer software	20
The printer's internal prints	20
Installing the software	23
Choose which connection method to use	24
Connect to a network (Windows)	24
Connect directly to a computer (Windows)	25
Printer sharing considerations	26
Uninstall the printer software (Windows)	26
Connect to a network (Mac OS)	26
Bonjour/Rendezvous connection	26
TCP/IP connection	28
Connect directly to a computer (Mac OS)	30
Sharing the printer	31
Uninstall the printer software (Mac OS)	31
Setting up the printer	33
Introduction	34
Handle paper conflicts	34
Turn nesting on and off	34
Turn usage information on and off	35
Turn alerts on and off	36
Set or delete the security password	36
Require account ID	37
Set Windows driver preferences	37
Personalizing the printer	39
Turn the printer on and off	40
Change the language of the front-panel display	41
Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	41
Access the Embedded Web Server	42
Change the language of HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	42
Change the language of the Embedded Web Server	42
Change the sleep mode setting	43
Turn the buzzer on and off	43
Change the front-panel display contrast	43
Change the units of measurement	43
Configure network settings	43
Change the graphic language setting	44
Paper handling	47
General advice	48
Load a roll onto the 24-inch spindle	48
Load a roll onto the 44-inch spindle	50
Load a roll into the 24-inch printer	53
Easy loading procedure	53
Paper menu procedure	56
Load a roll into the 44-inch printer	57
Easy loading procedure	57
Paper menu procedure	60
Unload a roll	61
Unload paper key procedure with paper on the roll	61
Paper menu procedure with paper on the roll	61
Roll out of paper procedure	62
Load a single sheet	62
Easy loading procedure	63
Paper menu procedure	64
Unload a single sheet	65
Unload paper key procedure	66
Paper menu procedure	66
View information about the paper	66
Paper profiles	67
Print on loaded paper	67
Maintain paper	67
Change the drying time	68
Turn the automatic cutter on and off	68
Feed and cut the paper	68
Printing	71
Create a print job	72
Using the Embedded Web Server to print files	72
Select print quality	73
Select paper size	73
Custom paper sizes	74
Select margins options	74
Print with shortcuts	75
Rescale a print	76
Change the treatment of overlapping lines	77
Preview a print	77
Print a draft	78
High-quality printing	78
If you have a high-resolution image	79
Print in gray shades	79
Print with no margins	79
Print with crop lines	80
Use paper economically	81
Nest jobs to save roll paper	81
When does the printer try to nest pages?	81
What pages can be nested?	82
Which pages qualify for nesting?	82
How long does the printer wait for another file?	82
Use ink economically	82
Color management	85
Introduction	86
How colors are represented	86
A summary of the color management process	86
Color calibration	86
Color management from printer drivers	87
Color management options	88
Printer emulation	88
Color adjustment options	89
Printing in color	89
Printing in grayscale	90
Color management from printer drivers (T1100ps only)	90
HP Professional PANTONE Emulation	90
Color emulation	91
CMYK color emulation	91
RGB color emulation	92
Color management from the Embedded Web Server	92
Submit Job options	92
Rendering intent	93
Perform black point compensation	93
Printing PANTONE swatch books	93
Color management from the front panel	94
Practical printing examples	97
Print a draft for revision with the correct scale	98
Using Adobe Acrobat	98
Print a project	100
Using Autodesk Design Review	100
Using Windows Explorer to print Autodesk Design Review files	101
Using AutoCAD	102
Using the Embedded Web Server to submit files	107
Using printer emulation	107
Using clip contents by margins	108
Print a presentation	108
Using AutoCAD	108
Using Adobe Photoshop	112
Print and scale from Microsoft Office	115
Using PowerPoint	116
Using Project	117
Using Excel	119
Job queue management	121
Job queue page	122
Job preview	122
Turn off the job queue	123
Select when to print a job in the queue	123
Identify a job in the queue	123
Prioritize a job in the queue	124
Delete a job from the queue	124
Reprint or copy a job in the queue	124
Job status messages	125
Remove a hold	125
Retrieving printer usage information	127
Get printer accounting information	128
Check printer usage statistics	128
Printer statistics with HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	128
Printer statistics with the Embedded Web Server	128
Check ink and paper usage for a job	128
Ink and paper statistics with HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	128
Ink and paper statistics with the Embedded Web Server	129
Handling ink cartridges and printheads	131
About the ink cartridges	132
Check the ink cartridges status	132
Ink menu procedure	132
HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) procedures	132
Remove an ink cartridge	133
Insert an ink cartridge	134
About the printheads	135
Check the printhead status	136
Remove a printhead	136
Insert a printhead	139
Maintaining the printer	143
Check printer status	144
Clean the exterior of the printer	144
Replace the cutter	144
Maintain the ink cartridges	149
Move or store the printer	149
Update the firmware	150
Update the software	150
Printer maintenance kits	150
Secure Disk Erase	151
Accessories	153
How to order supplies and accessories	154
Order ink supplies	154
Order paper	154
Order accessories	157
Introduction to the accessories	158
Stand	158
Spindle	158
Jetdirect print server	158
Troubleshooting paper issues	159
The paper cannot be loaded successfully	160
General unsuccessful roll load issues	160
Unsuccessful roll load with 24-inch printer	160
Unsuccessful roll load with 44-inch printer	161
Unsuccessful sheet load	161
Paper loading error messages	161
The paper type is not in the driver	162
Transparent or translucent paper	162
Glossy paper	162
Matte Paper	162
General purpose paper	163
Photographic paper	163
HP Banners with Tyvek®	163
Black ink is easily removed when touched	163
After printing, the paper has wrinkles or there is too much ink	163
The paper has jammed	164
The printer displays out of paper when paper is available	166
Prints do not fall nicely into the basket	166
The sheet stays in the printer when the print has been completed	166
The paper is cut when the print has been completed	167
The cutter does not cut well	167
The roll is loose on the spindle	167
A strip stays on the output tray and generates jams	167
Recalibrate the paper advance	167
Recalibrating the paper advance procedure	168
Return to default calibration	169
Troubleshooting print-quality issues	171
General advice	172
Print quality troubleshooting wizard	172
Horizontal lines across the image (banding)	173
Lines are too thick, too thin, or missing	174
Lines appear stepped or jagged	174
Lines print double or in the wrong colors	175
Lines are discontinuous	176
Lines are blurred	177
Line lengths are inaccurate	177
The whole image is blurry or grainy	178
The paper is not flat	178
The print is scuffed or scratched	179
Ink marks on the paper	179
Horizontal smears on the front of coated paper	179
Ink marks on the back of the paper	180
Black ink comes off when you touch the print	180
Edges of objects are stepped or not sharp	180
Edges of objects are darker than expected	181
Horizontal lines at the end of a cut sheet print	181
Vertical lines of different colors	181
White spots on the print	181
Colors are inaccurate	182
Color accuracy using EPS or PDF images in page layout applications	182
Colors are fading	183
The image is incomplete (clipped at the bottom)	183
The image is clipped	183
Some objects are missing from the printed image	184
A PDF file is clipped or objects are missing	184
The Image Diagnostics Print	184
Corrective action	186
If you still have a problem	187
Troubleshooting ink cartridge and printhead issues	189
Cannot insert an ink cartridge	190
Ink cartridge status messages	190
Cannot insert a printhead	190
The front-panel display recommends reseating or replacing a printhead	191
Clean the printheads	191
Clean the printhead drop detector	192
Align the printheads	194
Reinsert printheads procedure	195
Image Quality Maintenance menu procedure	195
Scanning errors during alignment	196
Printhead status messages	196
Troubleshooting general printer issues	197
The printer does not print	198
The printer seems slow	198
The printer printed on undesirable paper	198
Communication failures between computer and printer	199
Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	199
Cannot access the Embedded Web Server	200
Automatic file system check	200
An AutoCAD 2000 memory allocation error	201
No output when printing from Microsoft Visio 2003	201
Unavailable driver features when printing from QuarkXpress	201
Printer alerts	202
Front-panel error messages	203
HP Customer Care	205
Introduction	206
HP Professional Services	206
Knowledge Center	206
HP Start-Up Kit	206
HP Care Packs and Warranty Extensions	206
HP Installation	207
HP Instant Support	207
HP Proactive Support	207
Contact HP Support	208
Telephone numbers	208
Printer specifications	211
Functional specifications	212
Physical specifications	213
Memory specifications	213
Power specifications	213
Ecological specifications	213
Environmental specifications	214
Acoustic specifications	214
Glossary	215

Match case Limit results 1 per page

Front-panel error messages

Occasionally you may see one of the following messages appear on the front-panel display. If so, please

follow the advice in the Recommendation column.

If you see an error message that does not appear here, and you feel in doubt about the correct response,

contact HP Support. See

Contact HP Support

on page

196

Table 18-1

Text messages

Message

Recommendation

[Color] cartridge has expired

Replace the cartridge. See

Handling ink cartridges and

printheads

on page

119

[Color] cartridge is missing

Insert a cartridge of the correct color. See

Handling ink

cartridges and printheads

on page

119

[Color] cartridge is out of ink

Replace the cartridge. See

Handling ink cartridges and

printheads

on page

119

[Color] printhead #[n] error: not present

Insert the correct printhead. See

Handling ink cartridges and

printheads

on page

119

[Color] printhead #[n] error: please remove

Remove the incorrect printhead and insert a new printhead of

the correct type (color and number). See

Handling ink

cartridges and printheads

on page

119

[Color] printhead #[n] error: replace

Remove the non-functional printhead and insert a new

printhead. See

Handling ink cartridges and printheads

on page

119

[Color] printhead #[n] error: reseat

Remove and reinsert the same printhead, or try cleaning the

electrical connections. If necessary, insert a new printhead.

See

The front-panel display recommends reseating or

replacing a printhead

on page

179

[Color] printhead #[n] out of warranty

The printhead's warranty has expired, because of the length of

time it has been in operation or because of the volume of ink

used.

[Color] printhead #[n] warranty warning

The printhead's warranty may be invalidated by the use of the

wrong kind of ink.

IO error

Restart the printer. If the problem persists, contact HP Support.

See

Contact HP Support

on page

196

IO warning

Try again; if the problem persists, contact HP Support. See

Contact HP Support

on page

196

Paper advance calibration pending

Perform paper advance calibration. See

Recalibrate the paper

advance

on page

155

Paper too small to print paper advance calibration

Unload paper and load larger paper.

Paper too small to scan paper advance calibration

Unload paper and load larger paper.

PDL Error: Ink system not ready

Clean the printheads. See

Clean the printheads

on page

179

ENWW

191

Front-panel errors