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Maintenance and Troubleshooting, Preventive Maintenance Procedures, Troubleshooting Tools - beep codes

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Chapter 6 Maintenance and Troubleshooting 6 Maintenance and Troubleshooting Preventive Maintenance Procedures Refer to the following table for preventive maintenance procedures used for the HP Tower Server tc2110. Be sure to turn off power to the server when cleaning it. Preventative Maintenance Procedures Component Time Frame Maintenance Procedure Keyboard Regularly Dust with a damp, lint-free cloth. Lock the keyboard if there is that option on the HP Server; otherwise, power off the HP Server before cleaning. Monitor screen Regularly Use HP Video Screen Cleaner or other appropriate monitor screen cleaner. Mouse Regularly The ring surrounding the trackball on the bottom of the mouse opens and closes. Remove the ring and keep the trackball free of dirt. Do not use solvent to clean. Use a damp, lint-free cloth. Tape drive heads Monthly Use the recommended cleaning method noted in the device's manual. Cooling fans and grilles 6 Months Check functions of cooling fans and clean the intake openings on the chassis. Be sure to power off and unplug the HP Server before cleaning. Use an industrial static-free vacuum cleaner to remove the dust and lint. CAUTION Do NOT use petroleum-based cleaners (such as lighter fluid or cleaners containing benzene, trichlorethylene, ammonia, dilute ammonia, or acetone. These chemicals could damage the keyboard's plastic surfaces.) HP recommends the periodic cleaning of tape drive heads, capstans, and guides on the HP tape drive units and those products using high-density data cartridges and mini-data cartridges. This maintenance procedure prolongs tape and head life and helps reduce read/write errors due to dust and oxide. Call the HP Customer Support Center or check HP's Storage website for further information for preventative maintenance information on the HP tape drive. Troubleshooting Tools If you are having problems installing your HP Server, there are a number of tools available for troubleshooting. The HP Server Online Documentation CD-ROM contains the following tools: · Troubleshooting Information · Parts Information · List of Error Messages · List of Beep Code Error Messages. · DiagTools - The Startup CD-ROM (only available for the HP Server tc2100 and tc2110) provides the DiagTools utility for troubleshooting purposes: Boot to the HP Startup CD-Rom on the HP Server and execute the utility. The HP DiagTools Utility will automatically launch. Got to HP's web site at www.hp.com to access the most comprehensive support material. · Latest support news - Product and support information on HP Servers. 56

Section	Page
1Controls and Indicators	7
Front Panel	7
Additional Controls and Indicators	8
Rear Panel	9
Applying Power to the HP Server	10
Connecting the Power Cords	10
Powering-Up the Server	11
Powering-Down the Server	12
Connecting Power to Multiple-Server Configurations	12
Sleep States (ACPI)	12
2External Connectors	15
Mini-DIN (PS/2) Connectors	15
Serial Port Connector	15
Parallel Port Connector	16
USB Connector	16
68-Pin LVD SCSI Port Connector (Low Voltage Differential)	17
50-Pin Narrow SCSI Port Connector – Accessory Boa	18
Standard LAN Connector	19
3Installing and Configuring	21
Opening and Closing the HP Server	21
Removing the Left Side Cover	21
Replacing the Left Side Cover	22
Removing the Upper Bezel	23
Replacing the Upper Bezel	24
Mass Storage	25
Mass Storage Guidelines	26
Boot Priority	27
IDE Mass Storage Devices	27
SCSI Mass Storage Devices	28
Installing a Second Hard Disk Drive (Drive Cage Mounted)	29
Installing a Third Hard Disk Drive (Tray Mounted)	31
Installing an Optional CD-ROM or DVD Drive	32
Installing an Optional Backup Tape Drive	34
Memory Modules	35
Tools Required	35
Memory Installation Guidelines	35
Installing Additional DIMMs	36
Removing DIMMs	38
Processor	38
Removing the Heat Sink and Cooling Fan	39
Removing the Processor	40
Replacing the Processor	40
Replacing the Heat Sink and Cooling Fan	41
Accessory Boards	42
Tested PCI Boards	42
Tools Required	43
Guidelines	43
IRQ Settings	43
Boot Priority	43
Installing an Accessory Board	44
Removing Accessory Boards	47
Connecting Peripheral Devices	47
Monitor, Keyboard, and Mouse	48
Uninterruptible Power Supply (UPS)	48
Configuring the HP Server tc2110	49
HP Startup CD-ROM	49
Accessing the HP Startup CD-ROM	49
Contents of the HP Startup CD-ROM	50
NOS Installation	50
Diagtools	50
BIOS Setup Utility	50
Accessing the Setup Utility	51
Viewing the Summary Configuration Screen	51
Menu Bar	51
Using the Setup Screens	52
Changing the System Date and Time	52
Setting Boot Passwords	53
SCSI Configuration Utility	54
4Diagnostics	55
Power-On Self Test (POST)	55
No Error Messages Displayed	56
POST Error Messages	56
Clearing the CMOS and Passwords	57
HP Server Diagtools	59
HP Diagtools Capabilities	59
About Error Messages	60
Advantages and Limitations of Hardware Diagnostics	60
HP Toptools	60
5Error Messages	61
Power-On Self Test (POST) Error Messages	61
Beep Codes	61
6Maintenance and Troubleshooting	62
Preventive Maintenance Procedures	62
Troubleshooting Tools	62
Troubleshooting	63
Troubleshooting Checklist	64
BIOS Reset/Update/Recovery	65
BIOS Reset	65
BIOS Update/Recovery	65
Password Problems	66
Clearing the BIOS Configuration	66
“Operating System Not Found” Message Appears	67
Server Stops or Hangs While Starting Up	68
Power Problems	68
Video/Monitor Problems	69
Configuration Problems	70
The Configuration Cannot Be Saved and the Battery Loses Power or the Configuration Information is Frequently Lost	70
Printer Problems	70
The Keyboard Does Not Work	71
The Mouse Does Not Work	71
Flexible Disk and Flexible Disk Drive Problems	72
CD-ROM Problems	73
The CD-ROM Drawer Will Not Open	73
The CD-ROM Drive is Not Working Properly	73
Server Will Not Boot From a CD-ROM Disk	74
SCSI Problems	74
Processor Problems	76
Memory Problems	76
Network Interface Card (embedded or PCI) Problems	77
7Replacing Parts	79
Safety Information	79
Service Tools Required	79
Mass Storage Devices	80
Removing the Flexible Disk Drive	80
Replacing the Flexible Disk Drive	81
Removing the CD-ROM	81
Replacing the CD-ROM	82
Removing a Backup Tape Drive	83
Replacing a Backup Tape Drive	83
Removing a Hard Disk Drive (Tray Mounted)	84
Replacing a Hard Disk Drive (Tray Mounted)	85
Removing a Hard Disk Drive (Drive Cage Mounted)	86
Replacing a Hard Disk Drive (Drive Cage Mounted)	87
DIMMs	87
Removing DIMMs	87
Replacing DIMMs	88
Processor	89
Removing the Heat Sink and Cooling Fan	89
Removing the Processor	90
Replacing the Processor	91
Replacing the Heat Sink and Cooling Fan	92
Accessory Boards	93
Removing Accessory Boards	93
Replacing Accessory Boards	94
Power Supply	96
Removing the Power Supply	96
Replacing the Power Supply	97
Battery	97
Removing the Battery	97
Replacing the Battery	98
Chassis Fan	98
Removing the Chassis Fan	98
Replacing the Chassis Fan	99
System Board	100
Removing the System Board	100
Replacing the System Board	101
8Parts Identification	103
Exploded View – Covers and Bezels	103
Exploded View – Mass Storage Devices	104
Exploded View – Chassis Fan, Power Supply, and Sy	105
Exploded View – System Board Components	106
Replaceable Parts List	107
Cables and Part Numbers	108
Keyboards	109
Power Cords	109
9Specifications	111
Environmental	111
Weight and Dimensions	111
Power Supply Specifications	111
Hardware Specifications	112
System Board Layout	113

Match case Limit results 1 per page

Chapter 6

Maintenance and Troubleshooting

6 Maintenance and Troubleshooting

Preventive Maintenance Procedures

Refer to the following table for preventive maintenance procedures used for the HP Tower Server tc2110. Be

sure to turn off power to the server when cleaning it.

Preventative Maintenance Procedures

Component

Time Frame

Maintenance Procedure

Keyboard

Regularly

Dust with a damp, lint-free cloth. Lock the keyboard if there

is that option on the HP Server; otherwise, power off the HP

Server before cleaning.

Monitor screen

Regularly

Use HP Video Screen Cleaner or other appropriate monitor

screen cleaner.

Mouse

Regularly

The ring surrounding the trackball on the bottom of the

mouse opens and closes. Remove the ring and keep the

trackball free of dirt. Do not use solvent to clean. Use a

damp, lint-free cloth.

Tape drive heads

Monthly

Use the recommended cleaning method noted in the device’s

manual.

Cooling fans and grilles

6 Months

Check functions of cooling fans and clean the intake

openings on the chassis. Be sure to power off and unplug the

HP Server before cleaning. Use an industrial static-free

vacuum cleaner to remove the dust and lint.

CAUTION

Do NOT use petroleum-based cleaners (such as lighter fluid or cleaners containing

benzene, trichlorethylene, ammonia, dilute ammonia, or acetone. These chemicals could

damage the keyboard's plastic surfaces.)

HP recommends the periodic cleaning of tape drive heads, capstans, and guides on the HP tape drive units

and those products using high-density data cartridges and mini-data cartridges. This maintenance procedure

prolongs tape and head life and helps reduce read/write errors due to dust and oxide. Call the HP Customer

Support Center or check HP’s Storage website for further information for preventative maintenance

information on the HP tape drive.

Troubleshooting Tools

If you are having problems installing your HP Server, there are a number of tools available for

troubleshooting.

The HP Server Online Documentation CD-ROM contains the following tools:

±²

Troubleshooting Information

±²

Parts Information

±²

List of Error Messages

±²

List of Beep Code Error Messages.

±²

DiagTools - The Startup CD-ROM (only available for the HP Server tc2100 and tc2110) provides the

DiagTools utility for troubleshooting purposes: Boot to the HP Startup CD-Rom on the HP Server and

execute the utility. The HP DiagTools Utility will automatically launch.

Got to HP’s web site at

www.hp.com

to access the most comprehensive support material.

±²

Latest support news – Product and support information on HP Servers.