HP Tc2110 hp server tc2110 operation and maintenance guide (online version 1.1 - Page 63

Troubleshooting, Other Support Information - server operation and maintenance guide

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Chapter 6 Maintenance and Troubleshooting · Drivers and software downloads for HP Servers. · HP Instant Support - Fast, web-based support that is automated and provides quick diagnosis and resolution of most computing problems. · Step-by-step guides and documents on the Instant Support site for system troubleshooting and information. · Technical information - Data sheets, application notes, configuration guides, installation tips, product papers, reference material and more. · Compatibility Information - HP Accessories, OS/NOS, HP and third-party products. · Manuals - Easy installation and configuration manuals for the HP Server. · Parts and Service - Information on replacement parts, exploded views, and configuration. · Tape backup support - Support for HP's SureStore Tape Backup products. Other Support Information · HP Server Registration · Training Programs - HP STAR worldwide training and certification program. · Warranty and enhanced services - Your guide to services for your HP Server. · Proactive Notification - HP will email your customer information when it is available. · Contacts - How to get help or provide feedback. If you need assistance, HP recommends contacting your reseller or going to the HP website first. Refer to the topics listed above. If you need immediate telephone assistance, contact the HP Customer Support Center by referring to the list of telephone numbers in the HP Server Warranty and Service/Support booklet provided with the HP Server. Troubleshooting WARNING Before removing a cover, always disconnect the AC power cords. Disconnect them to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry. Disconnect the telephone cables to avoid exposure to shock hazard from the telephone ringing voltages. WARNING Do NOT operate the HP Server for more than 10 minutes with any cover (including power supplies and disk drives) removed. Otherwise, damage to system components may result due to improper cooling airflow. However, you can safely remove a cover while the HP Server is running to remove and replace PCI hot-plug boards. For any other service activity requiring access to the system board or power distribution board, power down the HP Server and observe all safety precautions. · For problems with the disk array controller board, refer to the appropriate HP NetRAID manual. · For problems with the HP Instant Toptools, refer to the HP Instant Toptools Administrator Guide on the HP website at: www.hp.com/toptools · For general information on HP Server products, refer to: 57

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Chapter 6
Maintenance and Troubleshooting
±²
Drivers and software downloads for HP Servers.
±²
HP Instant Support – Fast, web-based support that is automated and provides quick diagnosis and
resolution of most computing problems.
±²
Step-by-step guides and documents on the Instant Support site for system troubleshooting and
information.
±²
Technical information – Data sheets, application notes, configuration guides, installation tips, product
papers, reference material and more.
±²
Compatibility Information – HP Accessories, OS/NOS, HP and third-party products.
±²
Manuals – Easy installation and configuration manuals for the HP Server.
±²
Parts and Service – Information on replacement parts, exploded views, and configuration.
±²
Tape backup support – Support for HP’s SureStore Tape Backup products.
Other Support Information
±²
HP Server Registration
±²
Training Programs – HP STAR worldwide training and certification program.
±²
Warranty and enhanced services – Your guide to services for your HP Server.
±²
Proactive Notification – HP will email your customer information when it is available.
±²
Contacts – How to get help or provide feedback.
If you need assistance, HP recommends contacting your reseller or going to the HP website first. Refer to the
topics listed above. If you need immediate telephone assistance, contact the HP Customer Support Center by
referring to the list of telephone numbers in the HP Server Warranty and Service/Support booklet provided
with the HP Server.
Troubleshooting
WARNING
Before removing a cover, always disconnect the AC power cords. Disconnect them to
avoid exposure to high energy levels that may cause burns when parts are short-circuited
by metal objects such as tools or jewelry. Disconnect the telephone cables to avoid
exposure to shock hazard from the telephone ringing voltages.
WARNING
Do NOT operate the HP Server for more than 10 minutes with any cover (including
power supplies and disk drives) removed. Otherwise, damage to system components may
result due to improper cooling airflow. However, you can safely remove a cover while
the HP Server is running to remove and replace PCI hot-plug boards. For any other
service activity requiring access to the system board or power distribution board, power
down the HP Server and observe all safety precautions.
±²
For problems with the disk array controller board, refer to the appropriate HP NetRAID manual.
±²
For problems with the HP Instant Toptools, refer to the HP Instant Toptools Administrator Guide on the
HP website at:
www.hp.com/toptools
±²
For general information on HP Server products, refer to:
57