HP VLi8 HP Vectra VLi8 SF, Troubleshooting and Upgrade Guide - Page 12

Troubleshooting Orientation Table, Symptom, Problem, Cause, Solution

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1 Troubleshooting Your PC Troubleshooting Orientation Table Troubleshooting Orientation Table Symptom Problem Cause Solution PC does not start. No power. Refer to page 13. PC's power indicator light works but No display. monitor remains blank. Refer to page 15. The display's resolution is wrong. Wrong resolution settings. Refer to page 15. An error message/code appears when Power-On-Self-Test has Beep code error. the PC is switched on. detected an error. Refer to page 14. Memory error. Keyboard or mouse error. Refer to page 17. Floppy drive error. Refer to page 18. Hard disk or CD-ROM error. Refer to page 19. CMOS error. Refer to page 20. Serial or parallel port error. Refer to page 21. Other configuration problems. Refer to page 22. You cannot turn off the PC. The PC is frozen in power saving mode. Refer to page 23. Problem Solution You have forgotten your password. The LAN feature does not work. There is an IRQ conflict when you install a new accessory board. The PC has an audio problem. The PC has a software problem. Recovering hard disk contents. Further problems with floppy/hard disk and CD-ROM drives. Refer to page 24. Refer to page 25. Refer to page 26. Refer to page 27. Refer to page 28. Refer to page 30. Refer to page 35. 12

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1
Troubleshooting Your PC
Troubleshooting Orientation Table
12
Troubleshooting Orientation Table
Symptom
Problem
Cause
Solution
PC does not start.
No power.
Refer to page 13.
PC’s power indicator light works but
monitor remains blank.
No display.
Refer to page 15.
The display’s resolution is wrong.
Wrong resolution settings.
Refer to page 15.
An error message/code appears when
the PC is switched on.
Power-On-Self-Test has
detected an error.
Beep code error.
Refer to page 14.
Memory error.
Keyboard or mouse error.
Refer to page 17.
Floppy drive error.
Refer to page 18.
Hard disk or CD-ROM error.
Refer to page 19.
CMOS error.
Refer to page 20.
Serial or parallel port error.
Refer to page 21.
Other configuration problems.
Refer to page 22.
You cannot turn off the PC.
The PC is frozen in power
saving mode.
Refer to page 23.
Problem
Solution
You have forgotten your password.
Refer to page 24.
The LAN feature does not work.
Refer to page 25.
There is an IRQ conflict when you install a new accessory board.
Refer to page 26.
The PC has an audio problem.
Refer to page 27.
The PC has a software problem.
Refer to page 28.
Recovering hard disk contents.
Refer to page 30.
Further problems with floppy/hard disk and CD-ROM drives.
Refer to page 35.