HP VLi8 HP Vectra VLi8 SF, Troubleshooting and Upgrade Guide - Page 17

If There Is a Keyboard or Mouse Test Error, PC's Basic Input Output

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1 Troubleshooting Your PC If There Is a Keyboard or Mouse Test Error If There Is a Keyboard or Mouse Test Error Problem Check that... POST displays a The keyboard and mouse cables are keyboard or mouse test correctly connected. error. The keyboard is clean and no keys are stuck down. The mouse is clean. How 1 Switch off the PC. 2 Plug the cables into the correct connectors on the back of the PC. • Check all keys are at the same height, and none are stuck (keyboard). • Clean the mouse ball as shown below. If the PC boots but you still have a problem... Run DiagTools Refer to page 10. You may need to update your PC's Basic Input Output System (BIOS). The keyboard/mouse are working The keyboard/mouse are working PC's Basic Input Output Your PC has the latest BIOS version. System (BIOS) may need updating. Create a bootable floppy to update your PC's BIOS. Refer to page 31. 1 Switch off the PC. 2 Replace the keyboard/mouse by known working units. 3 Switch on the PC, and check it works. 1 Switch off the PC. 2 Replace the keyboard/mouse by known working units. 3 Switch on the PC, and check it works. Refer to page 31. 17

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17
1
Troubleshooting Your PC
If There Is a Keyboard or Mouse Test Error
If There Is a Keyboard or Mouse Test Error
Problem
Check that...
How
POST displays a
keyboard or mouse test
error.
The keyboard and mouse cables are
correctly connected.
1
Switch off the PC.
2
Plug the cables into the correct connectors on the back of the
PC.
The keyboard is clean and no keys are
stuck down.
The mouse is clean.
•
Check all keys are at the same height, and none are stuck
(keyboard).
•
Clean the mouse ball as shown below.
If the PC boots but you still have a problem...
Run DiagTools
Refer to page 10.
You may need to
update your PC’s Basic
Input Output System
(BIOS).
Create a bootable floppy to update your PC’s BIOS. Refer to
page 31.
The keyboard/mouse are working
1
Switch off the PC.
2
Replace the keyboard/mouse by known working units.
3
Switch on the PC, and check it works.
The keyboard/mouse are working
1
Switch off the PC.
2
Replace the keyboard/mouse by known working units.
3
Switch on the PC, and check it works.
PC’s Basic Input Output
System (BIOS) may
need updating.
Your PC has the latest BIOS version.
Refer to page 31.